Acd; Local Group; Broadsoft Group - TIPTEL IP 286 Manual

Enterprise IP Phone

ACD

ACD(Automatic Call Distribution) is automatic call distribution equipment, is according
specific Transfer Rules and distribution strategy to switch the access call to the right
person.
Presses DSSKey, it will pop up a login box, enter the User ID and Password, click the Log
In hot key.
Presses DSSKEY again enter to the ACD Status page, choose Available/Unavail to
change the status.
You can also press LogOut hot key to logout.
When you status is Available, the calls will be directed to your phone. Or the status is
unavailable，the calls will not be directed to your phone。
To assign the key as ACD:
1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you
want to make the assignment, there is a pull-down menu in the Type field, and
choose ACD from the list.
2) In the "Line" field, select a line for which to apply this key.
3) Press Confirm button to save the changes
Note:
ACD is not available on all call servers. For more information, contact your system
administrator.

Local Group

The keys can be configured as Local Group key. Then pressing this key under the idle
status, you can enter the Local Group interface.
To assign the key as Local Group:
1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you
want to make the assignment, there is a pull-down menu in the Type field, choose
Local Group from the list.
2) In the Line field, choose a group.
3) Press Confirm button to save the changes.

Broadsoft Group

The keys can be configured as Broadsoft Group. Then pressing this key under the idle
status, you can enter the Broadsoft Group interface.
To assign the key as Broadsoft Group:
1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you
Using the Advanced Phone Functions