Digital Watchdog MEGApix DWC-MF21M4TIR Manual page 56

TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I c a n ' t s e e t h e l i v e v i d e o o f m y M E G A p i x c a m e r a .
 Are you trying to view the camera's video from an Internet Explorer browser?
Make sure you have the minimum PC requirements to view the MPA20M camera. *See below for more
information.

If Yes, did you install ActiveX files?
When you connect to your MEGApix camera for the first time, your browser will ask you to install ActiveX. Make
sure your Web Browser's security settings do not blcok pop-up windows and allows ActiveX files to be installed
and used. *Setup may vary dpeending on the browser you use.
 If Yes, make sure nothing is blocking the MPA20M camera's lens.
 Are you trying to view the camera's video from a different browser than Internet Explorer (ex. Google Chrome,
Mozilla Firefox, MAC Safari)?

If Yes, at least one of the streams of the camera must have Codec set to MJPEG.
Go to the camera's setup menu. Select Stream Settings. Select one of the streams and change its codec to
MJPEG. Click Save and Reolad to save changes. Go back to live screen and at the bottom of the screen, select
the stream you have set to MJPEG. Live video will start streaming to your web browser.
W e b V i e w e r S p e c i f i c a t i o n s
Minimum Requirements for PC
CPU Intel P4 2.0GHz Dual Core
RAM More than 1GB
HDD 200 GB Required for Saving Clip Image
OS Microsoft Windows XP or Higher
Resolution Higher than 1024X768
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