Digital Watchdog MEGApix IVA DWC-MB48WiAT User Manual

4k bullet ip camera

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MEGApix
®
DWC-MB48WiAT - IVA license pre-loaded
DWC-MPB48WiAT - IVA+ license pre-loaded
User's Manual
Ver. 07/21
Before installing and using the camera, please read this manual carefully.
Be sure to keep it handy for future reference.
IVA
4K Bullet IP Camera
TM

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Summary of Contents for Digital Watchdog MEGApix IVA DWC-MB48WiAT

  • Page 1 MEGApix 4K Bullet IP Camera ® DWC-MB48WiAT - IVA license pre-loaded DWC-MPB48WiAT - IVA+ license pre-loaded User’s Manual Ver. 07/21 Before installing and using the camera, please read this manual carefully. Be sure to keep it handy for future reference.
  • Page 2 Safety Information CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Warning Precaution This symbol indicates that dangerous This exclamation point symbol is intended voltage consisting of a risk of electric to alert the user to the presence of...
  • Page 3 Important Safety Instructions Read these Instructions. - All these safety and operating instructions should be read before the product is installed or operated. Keep these Instructions. - The safety, operating and use instructions should be retained for future reference. Heed all warnings. - All warnings on the product and in the operating instructions should be adhered to. Follow all instructions.
  • Page 4: Table Of Contents

    Table of Contents Introduction Product and Accessories..................................4 Parts Names..................................5 Installation Moisture Absorber Installation....................................6 Factory Reset........................................6 Installation......................................7 Cabling......................................8 Managing the SD Card....................................10 Network Setup DW IP Finder..........................................11 Web Viewer Login to the Camera........................................12 GUI Overview........................................13 Camera Settings Settings > Video and Audio Setup..................................14 Settings >...
  • Page 5: Introduction Product And Accessories

    Introduction - Product & Accessories Please check that the camera and all accessories are included in the package. Cables Camera Desi-Pak 2ea (Moisture Absorber) and Installation Guide Star Wrench T-10 Star Wrench T-20 Screws and PoE injector and Plastic Anchor - 4pcs power cable (optional) Mounting Template Waterproof Cap...
  • Page 6 Introduction - Part Name Sunshield Sunshield adjusting screw SD card slot Reset button Test video output Lens Side cover Bracket DC power jack RJ-45 connector Alarm in/out Audio in/out Waterproof cap...
  • Page 7: Installation

    Installation - Installation Before installing your camera, you have to read the following cautions. The mounting surface must withstand five times the camera weight. Do not let the cables get caught in improper places or the electric line cover can be damaged. This may cause a short or fire.
  • Page 8 Installation - Installation Using the mounting template sheet or the camera itself, mark and drill the necessary holes in the wall or ceiling. Once all cables are connected, secure the camera to the mounting surface using the included screws. To use the camera’s waterproof wiring: a.
  • Page 9: Cabling

    Installation - Cabling Two Options Use a PoE-enabled switch to connect data and power through a single cable and begin viewing and recording images instantly. A non-PoE switch will require an adaptor for power transmission. 1. Using a PoE-Enabled Switch 2.
  • Page 10 Installation - Cabling In 1 In 1 In 1 In 1 Alarm input Alarm output Network Power Audio output Audio input Audio output Power connection Connect the ‘audio out’ port of the camera to the Please, check the voltage and current capacity of ‘line in’...
  • Page 11 Installation - Inserting/Removing an SD Memory Card The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio, and text data using digital devices. Micro Recommended SD card specification (not included) •...
  • Page 12: Network Setup

    Network Setup - DW IP Finder™ Thumbnail view Firmware version Select network to scan Camera’s uptime Filter results Open IP configuration Scan network settings Show/hide thumbnail view Refresh thumbnail view Ping camera Bulk IP assignment Camera’s network Bulk password assignment information Firmware upgrade Camera’s name, IP and...
  • Page 13: Web Viewer

    Web Viewer Screen - Basic Screen (Default) Password change is required at the initial connection in a factory reset state. The web client cannot be fully utilized until a new password has been assigned. You cannot see the image, and the setup button is disabled. Change the password with the CHANGE PASSWORD button.
  • Page 14 Web Viewer Screen - Basic Screen The web viewer is optimized with Internet Explorer 10 (or above) and Mozilla Firefox. “If VLC is not installed or the VLC plugin is not supported (Chrome), ‘Live Buffering’ and ‘Channel Select’ (subjects 3 and 4 in the diagram) will display as ‘Live Viewer’. If so, select HTML5 (MJPEG) from the Live Viewer menu to view the video.
  • Page 15 Setup - Video and Audio Setup Video Configuration Detail Page - When you select an item from the menu, you can set the details for the selected item. Setup Constitution Video and Audio [VIDEO, OSD, ROI, AUDIO] Camera [IMAGE ADJUSTMENT, EXPOSURE, DAY AND NIGHT, BACKLIGHT, WHITE BALANCE, IMAGE, VIDEO] Network [STATUS, NETWORK SETTING, AUTO IP, ONVIF, UPNP, DDNS, FTP, SMTP, SNMP, HTTP ACTION, RTSP INFORMATION]...
  • Page 16 Setup - Video and Audio Setup Video Configuration Live Video Channel Setup - The video can be configured to various settings with a combination of codec and resolution. The camera performance should be considered when setting multiple channels, as the performance of the camera will be affected.
  • Page 17 Setup - Video and Audio Setup Video Configuration GOP (Group of Pictures) Size - Set up the number of frames (P-frame) which contain only changed information based on the basic frame (I-frame). Regarding videos with lots of movement, if you set the GOP size bigger, only the number of P-frames is bigger.
  • Page 18 Setup - Video and Audio Setup Video Configuration Target Bitrate - If Bitrate Control is set to be CBR, you can set the Target Bitrate. Quality - For VBR control mode, The Target Quality of the video can be setup. Smart Core - Off / Smart.RC Extension Option Off...
  • Page 19 Setup - Video and Audio Setup OSD Configuration Date / Time - Display the current time. User Text - Output the TEXT entered by the user. Support a maximum of 30 characters. Click ‘Apply’ to save all settings.
  • Page 20 Setup - Video and Audio Setup Region of Interest Configuration The region of interest function gives a more efficient picture quality for the indicated area to improve the qualities of movement in the scene without compromising the bandwidth. Stream - Select the Stream. Currently supports only H.264, H.265 (HEVC).
  • Page 21 Setup - Video and Audio Setup Audio Configuration Codec - Select the Audio Codec. Currently, the camera supports codec G.711. Volume - Select the Audio Volume from 0 to 10. Sample Rate - Select the Audio Sample Rate. Currently, the camera supports 8000 Hz. Click ‘Save’...
  • Page 22 Setup - Video & Audio Setup Privacy Mask Configuration Use this function to mask areas that you want to hide on-screen to protect privacy. Activation - Enable or disable the privacy mask function. Area - Select Area1 ~ Area16, then draw the privacy mask in the video display. Click ‘Save’...
  • Page 23 Setup - Camera Setup Camera Image Adjustment Sharpness - The higher the number, the sharper the lines in the image will appear. Brightness - The higher the number, the brighter the image will appear. Contrast - The higher the number, the stronger the contrast between colors in the image will appear. Saturation - The higher the number, the more saturated the colors in the image will appear.
  • Page 24: Camera Settings

    Setup - Camera Setup Camera Exposure Settings Auto Exposure - Automatic exposure (AE) automatically sets the aperture or shutter speed, based on the external lighting conditions for the photo. Exposure Level - The higher the number, the brighter the image will appear. AE metering - AE metering mode refers to how a camera determines the exposure.
  • Page 25 Setup - Camera Setup Camera Day and Night Settings Day and Night • Auto: In this mode, the IR cut filter is removed automatically depending on the light condition around. • Day: In this mode, the IR cut filter is applied to the image sensor all the time. Thus, the sensitivity will be reduced in the dark light condition, but better color reproduction performance is obtained.
  • Page 26 Setup - Camera Setup Camera Backlight Settings This feature is used when lighting conditions may cause detail loss in the camera's view due to high contrast. WDR (Wide Dynamic Range) - Enable or disable the feature. WDR Level - Set the WDR level from the available options. Select from normal, low, or high. Click ‘Save’...
  • Page 27 Setup - Camera Setup Camera Backlight Settings This feature is used when lighting conditions may cause detail loss in the camera's view due to high contrast. WDR (Wide Dynamic Range) - Enable or disable the feature. Click ‘Save’ to save all changes. Click 'Cancel' to return to the previous setting.
  • Page 28 Setup - Camera Setup Camera White Balance Activation - Enable or disable the White Balance function White Balance Mode - Select White Balance depending on the lighting conditions. RGB Gain - The R/G/B gain can be set only when the White Balance Mode is set to Manual. Click ‘Save’...
  • Page 29 Setup - Camera Setup Camera Image Enhancement 3D Noise Reduction - Reduce digital noise in low-light conditions, improving video quality. Mirror - Reverse the video horizontally. Flip - Reverse the video vertically. Click ‘Save’ to save all settings. Click 'Cancel' to return to the previous setting. Click 'Default' to settings to the factory defaults.
  • Page 30 Setup - Camera Setup Video Enhancement Flicker - In environmental situations where the camera's image appears to flicker, change the Hz values to improve the camera's image. Click ‘Save’ to save the current settings. Click 'Cancel' to return to the previous setting. Click 'Default' to settings to the factory defaults.
  • Page 31 Setup - Network Setup Network Status This menu displays the camera's current network settings. To make any changes to the settings, you must go to the appropriate network settings tab.
  • Page 32 Setup - Network Setup Network Settings Network Type - Define the network IP address type. Select Static Mode for a fixed IP or Dynamic Mode for a dynamic IP address. If you select Static Mode, enter the camera's IP Address, Subnet Mask, Gateway, DNS Server, and all ports. If you select Dynamic Mode, the IP address will be assigned automatically by the DHCP network requirements.
  • Page 33 Setup - Network Setup Auto IP Settings General Setting - Enable or disable the Auto IP Settings. Auto IP Settings Information - Display the camera's Unique ID and Auto IP address. Click ‘Apply’ to save all settings.
  • Page 34 Setup - Network Setup ONVIF Settings Authentication None: Allow access to the camera without ONVIF authentication. WS - Usertoken: Allow access to the camera with WS-User Token of ONVIF authentication. WS - Usertoken + Digest: Allow access to the camera with WS-User Token and Digest of ONVIF authentication.
  • Page 35 Setup - Network Setup UPNP Settings General Setting - Enable or disable the UPNP function. Friendly Name - Define the friendly name. Support a maximum of 30 characters and special characters. • Do not use: / ~ ! $ ( ) { } [ ] ; , •...
  • Page 36 Setup - Network Setup DDNS Settings DDNS Disable - If it is selected, the DDNS service does not work. Public DDNS - To use public DDNS service, select a site address listed on the list. After filling out the Host Name of the site the setup is completed by entering the username and password registered in that DDNS site.
  • Page 37 Setup - Network Setup FTP Settings To transfer/save the image to the relevant sites through FTP, then FTP needs to be setup. General Setting - Enable or disable the FTP function. FTP Server Address - Define FTP Server IP Address. If the IP Address form is incorrect, a message box will be shown to try again.
  • Page 38 Setup - Network Setup SMTP Settings To send/save the image to the relevant sites by Email, SMTP needs to be setup. General Setting - Enable or disable the SMTP function. Mode - Select the security mode of SMTP from Plain or SSL / TLS. After checking the account setup of your SMTP Server, you may select one.
  • Page 39 Setup - Network Setup SNMP Settings SNMPv1/SNMPv2 - Select the SNMPv1/SNMPv2 option and type the names of Read and Write communities. SNMP trap can be used to check periodically for operational thresholds or failures that are defined in the MIB. SNMP Trap - Enable or disable the SNMP trap.
  • Page 40 Setup - Network Setup RTSP Information Target Stream - Select the stream you want to set. Time out - Set the RTSP time out. The session is disconnected after the specified time-out. QoS Setting - Set the quality of service to ensure data transfer performance. RTP Multicast - Check RTP Multicast Start/Stop.
  • Page 41 Setup - Trigger Action Setup Action Rules Configuration Action rules List - It indicates the custom action rule information added to the Action rules list. Click ‘Add’ to add custom action rules. Click ‘Modify' to modify selected items from the action rules list. Click 'Delete' to delete selected items from the action rules list.
  • Page 42 Setup - Trigger Action Setup Action Rules Add/Modify Name - Define the name of the action rules. Input text cannot exceed the limit (3~15 characters). Action1 ~ Action5 - Select the action to take If the event occurs. Click ‘Save’ to save all settings. Click 'Cancel' to return to the previous menu.
  • Page 43 Setup - Trigger Action Setup Image Transfer Configuration Pre/Post Alarm Image - Image Transfer due to event is configured by setting the image transfer rate and Pre/Post alarm duration. Descriptions Number of Images Define the number of images transferred per second. Pre-alarm Duration Define the duration of the image transfer before an event.
  • Page 44 Setup - Trigger Action Setup Relay Out Configuration Relay Output - Select the Relay output. The number of relay outputs available depends on the camera model. Mode - Select the monostable/bistable for relay mode. Idle State - Select whether the contact is normally opened or is closed. Duration - Relay out is operated during the setting time.
  • Page 45 Setup - Event Setup Event Rules Configuration Event Rules List - It indicates the custom Event Rule information added to the Event Rules list. Click ‘Add’ to add custom event rules. Click ‘Modify' to modify selected items from the event rules list. Click 'Delete' to delete selected items from the event rules list.
  • Page 46 Setup - Event Setup Event Rules Configuration Name - Define the Event rule name. Event - Select the event among motion detection, network disconnection, illegal login detected, temperature critical, schedule, sensor detection. Click 'Cancel' to return to the previous setting. You need at least one event.
  • Page 47 Setup - Event Setup Motion Detection Configuration Motion Detection - It shows the Motion event status. Event Alert Icon( ) appears if ‘Motion Detection’ is activated. Area - Set the motion detected area. Click in the display window to draw the motion area. You can set up to four areas.
  • Page 48 Setup - Event Setup Temperature Mode - Select Fahrenheit or Celsius. Threshold - Define the temperature at which the event trigger occurs. Temperature - It indicates the current temperature of the IP camera. Click ‘Apply’ to save all settings.
  • Page 49 Setup - Event Setup Alarm Configuration Input Device Setup - Select input device type from OFF / N.O. / N.C. Operation Ignore this input sensor. The contact is normally open and closed when activated. The contact is normally closed and open when activated. Click ‘Apply’...
  • Page 50 Setup - Record Setup Record Management Target Stream - Select the channel you want to record video. Click ‘Save’ to save the current settings. Recording List - Display the information about the recording settings. Click ‘Modify’ to modify the selected item in the recording list.
  • Page 51 Setup - Record Setup Record Configuration Enabled - Enable or disable this function. Storage Device - This option shows the SD card currently mounted on the camera. File Type - Select the recording file type. Currently, the camera supports MP4 file type. Storage - Select the storage type.
  • Page 52 Setup - Record Setup Recording List Storage - Select the Storage from the available options. Filter - Select the date/time, event, sort, or storage format to filter the recorded video results. Click the 'Refresh' button to refresh the search results as needed. Click 'Filter' to view the filtered recorded video.
  • Page 53 Setup - Record Setup Recording Video Recording Video Viewer - Play the recorded video. Recording Video Information - Display information about the recorded video. Click 'Replay' to view the recorded video again. Click 'Back' to return to the previous menu.
  • Page 54 Setup - Record Setup Storage Configuration Display the SD card information mounted on the device. Select an item from the Storage List to configure its related functions.
  • Page 55 Setup - Record Setup Storage Configuration Storage Size - Total capacity of SD card and the remainder of it are displayed. Auto Delete - Select the period for auto delete. The data stored before the set period will be deleted automatically.
  • Page 56 Setup - Security Setup IP Address Filter Configuration IP Address Filter - Enable or disable this function. IP Filter Type - Select the recording IP filter type. Click ‘Apply’ to save all settings. Filter IP Address - Display the filtered IP address. IP Address - Define the IP address you want to apply the IP filter.
  • Page 57 Setup - Security Setup RTSP Authentication Configuration RTSP Authentication - Enable or disable the RTSP authentication. Click ‘Apply’ to save all settings.
  • Page 58 Setup - Security Setup IEEE 802.1X Configuration The feature is needed when connecting the camera to the network protected by the IEEE 802.1X. IEEE 802.1x - Enable or disable the IEEE 802.1x feature. Protocol • MD5: It provides one-way password-based network authentication of the client. •...
  • Page 59 Setup - Security Setup HTTPS Configuration HTTPS encrypts session data over SSL or TLS protocols instead of using plain text in socket communications. Certificate - Select an installed certificate. If you cannot select a certificate, please install the certificate from the Security->Certificates menu. HTTPS connection Policy - Select one of “HTTP”, “HTTPS”, “HTTP and HTTPS”...
  • Page 60 Setup - Security Setup Certificates Configuration Server/Client Certificates - Shows the installed certificates. Create Self-Signed Certificate - A self-signed SSL certificate is an identity certificate signed by its creator. But they are considered to be less trustworthy. Properties - Shows information about the selected certificate. Delete - Delete the selected certificate.
  • Page 61 Setup - Security Setup Certificates Configuration Detail for Install Certification. Certificate From Signing Request - Select to install a signed certificate returned from the CA. Certificate And Private Key - Select to install Certificate And Private Key to install a certificate and private key. Certificate Name - Enter a unique name to identify a certificate.
  • Page 62 Setup - Security Setup Auto Lock Auto Lock - Enable or disable the Auto Lock function. When enabled, the system will lock itself for five (5) minutes after three (3) failed login attempts. Click ‘Apply’ to save all settings.
  • Page 63 Setup - System Setup System Information System Capability information. Device Name - You can define the device name. Location - You can define the device's location. Click ‘Apply’ to save all settings.
  • Page 64 Setup - System Setup System Diagnostics Shows basic hardware functions after inspection. Shows Uptime, SD card, NAND, EEPROM, Audio chip, Important file system, and NTP Status. Warning: If the camera is abnormally terminated, a download button will appear on the diagnostics page to download a file that allows you to check the error information you can.
  • Page 65 Setup - System Setup Configuration Backup Use this page to import or export the camera settings. Select to download or upload camera settings. The following settings are NOT included in the backup files: Network (except RTSP information), System > user management, PTZ settings (on PTZ models). Download: save the camera's current settings.
  • Page 66 Setup - System Setup Firmware Update Version Information - It shows the current Firmware Version in the system. Web Update - Select the Firmware file on your computer by clicking the [Select file] button. Start F/W Update - Click this button to start the update. Progress of uploading will be displayed using Progress Bar.
  • Page 67 Setup - System Setup Date and Time Settings TimeZone Setup - Choose the time zone for the camera. It will be activated after clicking the ‘Apply’ button. Before setting below ‘New Camera Date and Time’, set the correct time zone first. Time Format - Select the time format yy-mm-dd or mm/dd/yy.
  • Page 68 Setup - System Setup DST Settings Daylight Saving Time (DST) is the practice of setting the clocks forward one hour from standard time during the summer months, and back again in the fall, to make better use of natural daylight. General Setting - Enable or disable the DST function.
  • Page 69 Setup - System Setup Users Management Users - List all the user accounts for authentication. Add - Register a new user. Enter a new user ID. Admin already exists. Password Enter the user password. (Check the password) Retype Password Enter the user password again for verification. Password Hint Enter the password hint.
  • Page 70 Setup - System Setup System Log Filter - Select a date, time, sort, or type of log to filter the log. Click the 'Refresh' button to refresh the log list. Click 'Filter' to view the filtered log. Click 'Backup' to back up the filtered log. System Log List - The filtered log is displayed.
  • Page 71 Setup - System Setup Factory Reset Reset to the factory defaults - Return the setup to the factory default. All - Reset all Settings to the factory defaults. Except Network Settings and User Settings - Reset all camera settings to factory default except for the network settings.
  • Page 72 Setup - System Setup Restart If you click the ‘RESTART’ menu, a message box will be shown to confirm. Click the ‘OK’ button to restart.
  • Page 73 Setup - System Setup System Open Source License This menu shows a list of all the System Open Source License information in the camera, including Open Source Name, Version, License, etc.
  • Page 74 Setup - System Setup Plug-In Plug-in List - View all plug-ins currently installed on the camera. Configuration - Show the settings for the selected plug-in from the list. Start/Stop - Start/stop the selected plug-in from the list. Uninstall - Remove the selected plug-in from the list. Logs - Download the log file for the selected plug-in from the list.
  • Page 75 Network Setup - Quick Start of Network Connection Follow the steps below to complete the initial Access your IP Camera via the Internet (from a different network from the one your camera is): network setup. If you use a static IP address assigned by your ISP: Do not power on the IP camera until instructed.
  • Page 76 Network Setup - DDNS Registration If you have a DYNAMIC IP service from your Internet Service Provider (ISP), you cannot tell the current IP address of the IP Camera. To solve this problem, you must register with our DDNS service. First, you must check if you are using dynamic addressing.
  • Page 77 Network Setup - Guide to the Network Environment Please configure the IP Camera at the If prompted for ID and password, use ‘admin’ for both entries. The default web port number is 80. installation site. You must determine your If port 80 is blocked by the ISP, use a value network scenario to configure the IP Camera between 1025 ~ 60000.
  • Page 78 Network Setup - Setup Case A, B Case A: Configure your IP Camera’s TCP/IP properties: Dynamic IP + Personal Router [Most SOHO] Network Type: STATIC (even though you have Dynamic IP from your ISP, use STATIC on the IP camera). Internet Address: A private IP address such as Camera 192.168.0.200 (example)
  • Page 79 Network Setup - Setup Case C, D Case C: Case D: Static(Fixed) IP Dynamic IP + DSL/Cable Modem [Dedicated line directly to the IP Camera] [Connected directly to the IP Camera] Camera Camera Cable/xDSL Gateway or Router Modem (ISP at ISP Provided) Phone Line Public Line...
  • Page 80 Network Setup - Port Forwarding After entering the correct TCP/IP settings, you are ready for ‘Port Forwarding’ (Cases A, B). Use the table below to note your camera's TCP/IP settings for future reference. You may need this information to access your IP Camera and to configure ‘port forwarding’.
  • Page 81 Network Setup - Starting IP Camera After forwarding correctly the Web Port, through your router (if applicable), install the IP Camera in a proper location. Locate the serial number located on the label attached to the bottom of the IP camera, you will need this for DDNS registration.
  • Page 82: Appendix

    Appendix 1. My POWER light is not on? 8. How do I “PING” an IP address? Power is not being supplied to the unit. Please use the 1) Open an MS-DOS (or Command) prompt power supply shipped with the unit and verify that a 2) At the prompt type - “ping xxx.xxx.xxx.xxx”...
  • Page 83: Dimensions

    Specifications - Dimension Unit: inches (mm) 3.07" (78mm) 3.81" (97mm) 0.17" (4.5mm) 12.2" (310mm) 3.24" (82.5mm) 6.42" (163.1mm) 4.92" (125mm) 11.34" (288.1mm)
  • Page 84 Specification - Spec. CAMERA I/O AND EVENT Image sensor 1/2.8” 4K CMOS Audio in/out 1 (1.0Vrms, 3kΩ) / 1 Total pixels 3952 (H) x 2320 (V) Alarm in/out 1 / 1 Focal length 2.7 ~ 13.5mm, F1.4 / MFZ, P-Iris Video output 1 CVBS 1.0V p-p (75Ω), 4:3 aspect (2nd video out)
  • Page 85: Warranty

    Warranty Information Go to https://digital-watchdog.com/page/rma-landing-page/ to learn more about Digital Watchdog’s warranty and RMA. To obtain warranty or out of warranty service, please contact a technical support representative at: 1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST.
  • Page 86: Limits And Exclusions

    This warranty gives you specific legal rights, and you may also have other rights from vary from state to state. If the problem is not handled to your satisfaction, then write to the following address: Digital Watchdog, Inc. ATTN: RMA Department 16220 Bloomfield Ave...
  • Page 87 DW® East Coast office and warehouse: 5436 W Crenshaw St, Tampa, FL USA 33634 DW® West Coast office and warehouse: 16220 Bloomfield Ave, Cerritos, CA USA 90703 PH: 866-446-3595 | FAX: 813-888-9262 www.Digital-Watchdog.com technicalsupport@dwcc.tv Technical Support PH: USA & Canada 1+ 866-446-3595 International 1+ 813-888-9555 French Canadian: + 1-904-999-1309 Technical Support Hours: Monday-Friday 9 a.m.

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