Questions And Answers - Gigaset A580 IP User Manual

Customer service & product warranty – Australia and New Zealand
Subject to your Statutory Rights:
u
Any claim under this warranty is limited to the cost of repair or replacement of
the product; and
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If the goods are found to be in sound working order by the authorised service
centre, you may be charged a fee for service and for any other direct costs asso-
ciated with having the product delivered for service.
Replacement or repair services are only offered for products purchased in Australia
and New Zealand that bear Gigaset Communications GmbH local registered N
Number and Telepermit markings.
Please have your proof of purchase ready when calling.

Questions and answers

If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of common
problems and possible solutions.
Please note
To support the service team, it can be helpful if you have the following information
to hand:
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Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
how to display the MAC address on your handset,
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VoIP status code (
For problems with VoIP connections, you should set VoIP status messages to be
displayed on your handset (
status code that helps when the problem is analysed.
The display is blank.
1. The handset is not switched on. ¥
Press and hold the end call key
¥
2. The battery is flat.
Charge the battery or replace it (
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