Gigaset A580 IP User Manual page 154

Customer service & product warranty – Australia and New Zealand
You cannot be reached for calls from the Internet.
¥
£
There is no entry for your phone in your router's routing table. Check the settings for the
¥ NAT refresh time (
¥
Your phone is not registered with the VoIP provider.
You have entered the wrong user ID or an incorrect domain (
No firmware update or VoIP profile download is carried out.
1. If Not possible, try later. is displayed, the VoIP connections may be busy or a download/
¥
update is already being carried out.
Repeat the process at a later time.
2. If File corrupt is displayed, the firmware or profile file may be invalid. ¥
Please only use firmware and downloads that are made available on the preconfig-
ured Gigaset configuration server (
www.gigaset.com/customercare.
¥
3. If Server not available is displayed, the download server may not be accessible.
¥ The server is currently not accessible. Repeat the process at a later time.
You have changed the preconfigured server address (
address. If necessary, reset the base station.
4. If Transmission error XXX is displayed, an error has occurred during the transmission of
¥ the file. An HTTP error code is displayed for XXX.
Repeat the process. If the error occurs again, consult the Service department.
¥
5. If Please check IP settings is displayed, your phone may not be connected to the Internet.
Check the cable connections between the phone and router and between the router
¥
and the Internet.
Check whether the phone is connected to the LAN, i.e. it can be reached at its IP
address.
You cannot listen to or control a network mailbox.
VoIP:
¥ Your VoIP provider does not support the type of DTMF signalling set up on your phone.
£
Ask your VoIP provider which signalling it supports and change the settings on your
phone ( Page 132) if necessary.
When operating the base station within a PABX:
¥ Your PABX is set for dial pulsing.
Set your PABX to tone dialling.
No time is specified for a message in the calls list.
¥ £
Date and time have not been set.
¥
Set date/time ( Page
Activate base station synchronisation with a time server on the Internet (
Page 118).
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Page
14) or
£
Page 115).
145) or at
£
Page 145). Correct the
£
Page 147).
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