Gigaset A580 IP User Manual page 153

Customer service & product warranty – Australia and New Zealand
You have made a call via VoIP but cannot hear the other caller.
¥
Your phone is connected to a router with NAT/firewall.
Your STUN server (
¥
plete or incorrect. Check the settings.
£
No outbound proxy is entered or the outbound proxy mode Never is activated
( Page
¥
firewall.
Port forwarding is activated on your router, but no permanent IP address has been
assigned to your phone.
You cannot make calls via VoIP. Server not accessible is displayed.
¥
First wait a few minutes. This is often a short-term event that corrects itself after a short
time.
¥
If the message continues to be displayed, proceed as follows:
¥ Check whether your phone's Ethernet cable is correctly connected to the router.
¥
Check your router's cable connection to the Internet.
Check whether the phone is connected to the LAN. Send a ping command, e.g. from your
PC, to the phone (ping s <local IP address of the phone>). It may be that no IP address
could be assigned to the phone or a permanently set IP address is already assigned to
another LAN subscriber. Check the settings on the router, you may have to activate the
DHCP server.
¥
You cannot make calls via VoIP. SIP registration failed is displayed.
First wait a few minutes. This is often a short-term event that corrects itself after a short
time.
The message may still be displayed for the following reasons:
1. The personal VoIP access data ( Username, Authentication Name and Authentication
¥ Password) that you have entered may be incomplete or incorrect.
Check your information. Particularly check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect server
address). ¥
Start the Web configurator and check the settings.
You cannot make calls via VoIP. VoIP config. error: xxx appears in the display (xxx = VoIP sta-
tus code).
You are trying to make a call via a VoIP connection that is not properly configured. ¥
Start the Web configurator and check the settings. Possible status codes and their mean-
ings are listed on
The phone does not dial an entered number. The display shows Not possible!.
¥
The number may be blocked (dialling plan).
Open the Dialling Plans Web page of the Web configurator and delete or deactivate the
block if necessary.
You cannot establish a connection to the phone with your PC's Web browser.
¥
When establishing a connection, check the phone's local IP address that has been
¥ entered. You can check the IP address on your handset.
¥
Check the LAN connections for the PC and phone.
Check that your phone can be reached. Send a ping command, e.g. from your PC, to the
phone (ping s <local IP address of the phone>).
¥
You have tried to reach the phone via a secure http (https://...). Try again with http://....
152
£
Page 117) or outbound proxy (
118) and your phone is connected to a router with symmetric NAT or a blocking
Page 154.
£
Page 118) settings are incom-