Factory Service; Troubleshooting Chart - Standard Horizon HX870 Owner's Manual

17.2 FACTORY SERVICE

In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
Standard Horizon
Attention Marine Repair Department
6125 Phyllis Drive, Cypress, California 90630, U.S.A.
Telephone (800) 366-4566
For repairs in Canada
Westcom Marine
488 East 62nd Avenue Vancouver BC V5X2G1
Telephone (604) 327-6280
An "RA" (Return Authorization) number is not necessary to send a product in
for service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.

17.3 TROUBLESHOOTING CHART

SYMPTOM
T h e U S A / I N T L / C A N
modes do not function.
Cannot output sound by
pressing and holding the
SQL key.
Cannot transmit a DSC
Call.
Cannot fix the GPS satel-
lites.
Charge indicator does not
appear on the display
when charging a battery.
HX870
PROBABLE CAUSE
Proper operation not
followed.
Low battery.
Audio volume level is too
low.
M M S I n u m b e r i s n o t
programmed.
Internal GPS receiver is
"off".
Poor location for GPS
satellite reception.
Defective battery SBR-
13LI.
The transceiver is not set
onto the SBH-12 Charger
Cradle properly.
Power is not supplied
to the SBH-12 Charger
Cradle.
REMEDY
Specify the item number from
"SETUP MENU" – "CH SETUP" – "CH
GROUP".
Charge battery. Refer to section 6
of this manual.
Press the VOL+ key until back-
ground noise outputs.
Program the MMSI number. Refer
to section "10.2.2 Programming
the MMSI".
Internal GPS receiver is "on". Refer
to "15.1 GPS ON/OFF".
Move to a less obstructed position.
Contact Standard Horizon dealer.
Set the transceiver onto the SBH-12
Charger Cradle properly.
Connect SAD-11B or E-DC-19A to
the SBH-12 Charger Cradle for AC/
DC power supplies.
Page 121