Calling For Service; Contact 3D Systems - 3D Systems ProJet x60 Series User Manual

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ProJet x60 Series User Guide

7.13 Calling for Service

If you are still experiencing problems after troubleshooting, contact your local Reseller or Service Provider
with the below information.
• Serial Number
• Company Name and Contact Info
• Log File (obtainable through the 3DPrint Software Service Menu)
• .INI File (Obtainable through the 3DPrint Software Service Menu)
• SPREAD.CSV File (Obtainable through the 3DPrint Software > Service Menu, Receive File
option)
• Head Report Information (Obtainable through the 3DPrint Software > Service Menu)
• Binder/Core Types
• Binder/Core Expiration Dates
• EXACT Error Code/ Description of Problem
Also look at the back of the printer, near where the
power cord attaches. If you have a ProJet 160/260C Type 3,
there will be 4 diagnostic LEDs. Record the pattern of which LEDs
are illuminated and which are not, and report this to Service.

7.14 Contact 3D Systems

If you have any questions about your 3D ProJet or the 3DPrint Software, please contact your local
Reseller/Service Provider. If they are unable to help, contact us directly.
United States
Corporate Headquarters:
333 Three D Systems Circle
Rock Hill, SC 29730
Tel: +1.803.326.3900
Technical Support – North and South
America
Phone: +1 781 852 5050
Fax: +1 781 852 5055
E-mail: support-us@3dsystems.com
3dscentral.3dsystems.com
5/12/13
Troubleshooting the ProJet x60 Printers
Technical Support - Europe/Middle East/
Africa
Phone: +44 20 8144 3907
E-mail: support-emea@3dsystems.com
Technical Support – Asia Pacific
Phone: +852 8191 2453
Fax: +852 2948 2244
E-mail: support-apac@3dsystems.com
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LED 2
LED 1
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