Aastra 6735i User Manual page 96

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6735i IP PHONE USER GUIDE - CLEARSPAN
AASTRA – 2862-001
Name
Initiate Silent Monitoring
Last Number Redial
Legacy Automatic Callback
Invocation
Legacy Automatic Callback
Cancelation
Location Control Activation
Location Control Deactivation
Make Outgoing Call as Call
Center
Make Personal Outgoing Call
Music On Hold Per-Call
Deactivation
Night Service Activation
Manual Override
Night Service Deactivation
Manual Override
No Answer Timer
Definition
A supervisor can use this code to silently listen in
on a call handled by an agent that they are
monitoring.
This feature access code is available to
supervisors with the Call Center Monitoring
service assigned.
Dials the most recently dialed phone number
called from the user's extension.
Allows users to camp on a busy called party.
When the user dials the feature access code after
a call to a busy destination, a callback request is
created and the user is automatically called back
when the called party hangs up.
Cancels all active Legacy Automatic Callback
requests.
Allows users to activate a location. The feature
access code has to be dialed from the location to
activate. This feature can be used from a Shared
Call Appearance alternate location or a
Clearspan Anywhere location.
Deactivates a location. The feature access code
has to be dialed from the location to deactivate.
This feature can be used from a Shared Call
Appearance alternate location or a Clearspan
Anywhere location.
Allows users working as call center agents to
make calls using a call center phone number.
Users can thus override the default setting
configured by the administrator.
Allows users working as call center agents to
make calls using their own phone number. Users
can thus override the default setting configured by
the administrator.
Deactivates the Music On Hold service for the
current calls.
Activates Night Service for a specified call center
at the time of activation. Calls incoming to the
queue are provided with the Night Service
Manual Override announcement and transferred
to the queue configured for the regular Night
Service. The queue remains in that state until the
Night Service Manual Override service is
deactivated.
Deactivates Night Service Manual Override and
the call center returns to its configured behavior.
Sets the numbers of rings before No-Answer
handling is applied to the Voice Messaging, Third-
Party Voice Mail Support, Call Forwarding No
Answer, Call Forwarding No Answer To Voice
Mail, and Sequential Ringing services.
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