Questions And Answers/Troubleshooting - Kirby G Series Owner's Manual

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Table Of Contents

Table of Contents

WHAT IS A DOUBLE-INSULATED MACHINE? (Servicing of double-insulated appliances)

In a double-insulated appliance, two systems of insulation are provided instead of ground-

ing. No grounding means is necessary on a double-insulated appliance, nor should a means

for grounding be added to the appliance. A double-insulated appliance is marked with the

words "DOUBLE-INSULATED" (U.S.A. and Canada). The symbol (square within a

square) may also be marked on the appliance.

Servicing a double-insulated appliance requires extreme care and knowledge of the system

and should be done only by qualified service personnel.

Replacement parts for this double-insulated Kirby ® model must be genuine Kirby parts for

maintenance of safety and protection of warranty.

WHAT SHOULD I DO IF THE MOTOR DOES NOT RUN WHEN I TURN

THE ULTIMATE G ON?

Many service calls are unnecessary. Checking a few simple things can save a lot of cost,

time and trouble. Whenever your Ultimate G does not perform properly, make these checks

first before calling authorized service personnel.

IF THE MOTOR DOES NOT RUN WHEN THE MOTOR ON-OFF SWITCH IS PUSHED:

1. Make sure the Power Cord is plugged into an outlet and that the outlet has power.

(Check for a blown fuse, tripped circuit breaker or power company trouble.)

2. Make sure the cord plug is fully inserted into the Ultimate G.

3. Look for breaks in the Power Cord insulation. If the cord is damaged, get a new one.

DO NOT ATTEMPT TO REPAIR IT. Use only a genuine Kirby Power Cord. Do not use

standard extension cords.

4. Make sure that an attachment or accessory is properly mounted on the front of the

Power Plant. The Ultimate G will not run without the Power Nozzle

Air Intake Guard or Accessory Brush Nozzle in place.

5. The Ultimate G will not operate without either a Filtration Bag Assembly/ Mini Em-Tor ®

Attachment Hose or Carpet Shampoo Tank properly installed on the Air Exhaust Port

6. The Filtration Bag Assembly/Mini Em-Tor, Attachment Hose or Carpet Shampoo Tank

must "click" firmly into place for the Ultimate G to operate. If the fitting is too tight and

you have difficulty installing the above, apply a small drop of water to the gasket to reduce

friction and ease installation.

WHAT SHOULD I DO IF THE ULTIMATE G DOES NOT PICK UP LINT OR DIRT

ON THE CARPET?

l. Check to see if the Brush Roll is turning, when the Ultimate G is running.

2. If the Brush Roll is not turning freely, the belt is slipping, broken or not on the motor pulley

3. If the belt is not on the pulley

and 46. See page 48 for bristle extension.

4. If the belt is in good condition and the brush is running, check for bristle wear and replace

Brush Roll, if necessary.

To check for wear, turn the Power Nozzle

Plate (26). If the bristles are below or just touching the ruler, the Brush Roll should be

adjusted. See page 48 for details.

5. Make sure that the nozzle height is adjusted to place the brush in contact with the carpet.

Use the Toe-Touch Control ™ to adjust as appropriate. See page 7.

6. Check the bag to see if it is full.

7. Check the fill tube

8. Make sure the nozzle is not set too low. Raise the Toe-Touch Control one or two notches.

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Operating/Maintenance Tips