Troubleshooting; Information To Collect Before You Contact Support - HP 9000 rp3440 Installation Manual

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Troubleshooting

This chapter provides troubleshooting instructions for your HP 9000 rp3410 or HP 9000 rp3440 server.

Information to Collect Before You Contact Support

Before you contact HP support, you should:
Step 1. Check information on troubleshooting and attempt to solve the problem. See Chapter 3,
"Troubleshooting."
• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and
FPL logs
• Try to determine precisely what did or did not happen
Step 2. Collect the following information:
• The model number of your server (for example, rp3410)
• The product number of your server. This is found on the identification label, which is located at
the front of the unit (typically A7136A, A7137A, and so on)
• The serial number of your server. This is found on the identification label
Step 3. Become familiar with your system configuration:
• Are you using the LAN, RS232, or Web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they installed?
• What accessories are installed?
Step 4. Determine the following:
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which operating system and version is in use?
Chapter 3
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