FLIR F-Series Installation Manual page 34

2 Basic Operation and Configuration
Unable To Communicate Over Ethernet: First check to ensure the physical connections are intact
and that the camera is powered on and providing analog video to the monitor. When the camera is
turned on, confirm the startup information is displayed on the analog monitor after approximately 90
seconds. For example:
S/N: 1234567
IP Addr: 192.168.250.116
Confirm that the IP address for the PC (for example, 192.168.250.1) is on the same network as the
camera.
Next determine if Windows Personal Firewall is blocking the packets. You can turn off the firewall or
add an exception for the FSM program. Typically when FSM runs for the first time, a pop-up
notification may ask for permission to allow the FLIR Sensors Manager (fsm.exe) to communicate on
the network. Select the check boxes (domain/private/public) that are appropriate for your network.
By default the camera will broadcast a "discovery" packet two times per second. When FSM starts up,
it listens to the network for the discovery packets. If no cameras are listed in the Discovered Servers
list, press the Refresh button. If the list is still empty, it indicates no discovery packets were received.
This could be due to a wide variety of problems with the network, the PC, or the camera.
If necessary, use a packet sniffer utility such as Wireshark to capture packets and confirm the packets
are being received by the PC from the camera.
Unable to control the camera: If the camera does not respond to commands from FSM (for
example, the camera does not zoom when the zoom in button is clicked), the camera may not be the
"Active" camera, or you may not have control of the camera. By default FSM will automatically request
control of the camera and make it active, but if there are multiple cameras and/or multiple FSM clients,
it may be necessary to manually make the camera active and take control of it.
Also, if the camera has a serial control interface connected to it, the serial device has the highest
priority, and a command from the serial device can automatically take control of the camera away from
any FSM client.
427-0030-00-12, Version 170 Mar 2014 2-18