ENHANCED VISION Merlin User Manual page 35

In the case that the end-consumer / original individual resells the Merlin within a 3 year time period from
original purchase date and the product is resold by a recognized manufacturer representative, the Merlin
warranty will default to the balance of what remains of the standard 3 year warranty (from original purchase
date). The lifetime warranty would be void.
Consider the example below:
After one year Mary Smith's vision deteriorates past using the Merlin to assist her. She resells the
Merlin to a recognized Enhanced Vision manufacturer representative, and he/she then sells the Merlin
to Anne Clark. Anne Clark receives a two-year warranty with the Merlin (the amount left on a
standard two year warranty).
Anne will need to complete and submit a warranty registration form, marking the box that she is a
"converted original owner" and provide the serial number for the product.
The 3-year and optional Lifetime product warranty does not cover the following:
1. Defects or damage from misuse, use in other than suggested manner, accident or neglect.
2. Defects or damage from improper operation, maintenance, installation, adjustment, alterations or
modification.
3. Defects from spills of food or liquid.
4. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to
normal use.
5. Damage due to operating Merlin with equipment not supplied by Enhanced Vision.
6. Light bulbs that are not covered under warranty.
7. The Merlin monitor is not included in the lifetime warranty and it is covered for three years.
THERE ARE NO OTHER EXPRESSED OR IMPLIED WARRANTIES ACCOMPANYING THIS
PRODUCT.
Service Process
We don't expect that you will need to have repairs on the Merlin but if you do, you will need to send the unit
to our warranty service center.
If warranty service is required, please call Enhanced Vision between 8 a.m. – 5 p.m. PST for a return
authorization number. Warranty repairs are not accepted without a return authorization number.
You may wish to keep your original packaging in case warranty service is required
Proof of purchase must be provided, bearing date of purchase, in order to receive warranty service
Purchaser is responsible and shall pay for shipment of products to Enhanced Vision for repair. Enhanced
Vision is responsible and shall pay for return shipment of repaired products back to purchaser. Enhanced
Vision reserves the right to use reconditioned and/or serviceable used parts for warranty repairs.
Anyone using this product knowingly assumes certain risks, due to the need to utilize vision enhancement
devices.
Thank you for making Enhanced Vision and Merlin your choice for better vision.
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Warranty