Procurve Networking Customer Support; Before Calling Support - HP ProCurve 8100fl Series Installation And Getting Started Manual

ProCurve Networking Customer
Support
If you are still having trouble with your switch, ProCurve Networking offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your switch for information on how to use these services to
get technical support. The ProCurve Networking Web site,
www.procurve.com also provides up-to-date support information.
Additionally, your ProCurve Networking-authorized network reseller can
provide you with assistance, both with services that they offer and with
services offered by ProCurve Networking.

Before Calling Support

Before calling your networking dealer or ProCurve Networking technical
support, to make the support process most efficient, first retrieve the
following information:
Information Item
• Product identification, including the chassis,
modules, and mini-GBICs
• Details about the switch's status including the OS
(software) version, a copy of the switch configura­
tion, a copy of the switch Event Log, and a copy of
the switch status and counters information
• Copy of your network topology map, including net­
work addresses assigned to the relevant devices
Troubleshooting

ProCurve Networking Customer Support

Information Location
On the front of the switch and on
modules and mini-GBICs
Switch console:
show tech-support command
Your network records
5-9