You will see the CommPortal Dashboard and following tabs when you first login:
Check Ethernet Cable Connection is in the network port on the phone body marked "SW" and in the correct
device port, such as a network switch, on your network.
Verify power supply is connected correctly.
To reboot the phone, use the keypad and press the setup button and dial 12, then press the OK softkey
displayed on the Network screen.
If asked by support to verify Enable VLAN is on/off, press the Setup button, dial 9 and dial 16. Current VLAN
setting is displayed on the Network screen. It should be set to VLAN "No"