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Phone.com Setup and Troubleshooting Guide
Cisco SPA303 IP Phone
Setup and Troubleshooting Guide
Cisco SPA303 IP Phone
Revised: May 28, 2014
Page 1 of 11

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   Summary of Contents for Cisco SPA303

  • Page 1

    Phone.com Setup and Troubleshooting Guide Cisco SPA303 IP Phone Setup and Troubleshooting Guide Cisco SPA303 IP Phone Revised: May 28, 2014 Page 1 of 11...

  • Page 2: Getting Familiar With Your Phone

    Expect to spend about 15 minutes getting your SPA303 set up and ready to use. Once it’s set up, your phone will work in nearly the same way as your typical office phone. Some familiarity with networking may be required, especially if you have to change your network’s configuration or settings.

  • Page 3

    Connecting It To Your Network Figure 1: Phone diagram and network setup Use the Ethernet cable that came with your Cisco SPA303 IP Phone to connect an available LAN port on your router to the SW port of your phone (see the solid blue line in Figure 1).

  • Page 4: Using Your Phone

    Phone.com Setup and Troubleshooting Guide Cisco SPA303 IP Phone Using Your Phone Cisco Quick Start Guide already covers basics like placing or answering calls, and putting a call on hold, but not these other commonly used features. Reviewing Your Call History 1.

  • Page 5: Transferring Calls

    2. Press the line key to resume your original call. Storing Personal Directory Entries Store a list of Personal Directory Entries in your Cisco SPA303 IP Phone for quick access. Press the softkey to access the options to add to or search through the list.

  • Page 6

    Phone.com Setup and Troubleshooting Guide Cisco SPA303 IP Phone Press [*][7] during an incoming call to start or stop recording, and you’ll hear a confirmation message. Figure 2: The Call Logs screen, showing a recording available for review Review recordings on the Call Logs page in your Phone.com control panel (Figure 2).

  • Page 7: Troubleshooting

    Phone.com Setup and Troubleshooting Guide Cisco SPA303 IP Phone Figure 3: The Manage Spam Callers List screen Visit the Manage Spam Callers List page in your Phone.com control panel (Figure 3) to review and edit any entries you may have.

  • Page 8

    Service Test page (www.phone.com/voiptest/) Why Don’t I Get A Dial Tone? If the line key on your Cisco SPA303 IP Phone is orange, check the Connecting It to Your Network section again, and make sure everything is set up correctly.

  • Page 9

    Phone.com Setup and Troubleshooting Guide Cisco SPA303 IP Phone and certain network settings or hardware might need to be modified. Here are some general observations and rules, based on our experience. Consult the user guide for your network component, or contact the manufacturer’s support department if you need specific...

  • Page 10

    Phone.com Setup and Troubleshooting Guide Cisco SPA303 IP Phone If you have a router that doesn’t let you disable SIP ALG, consider purchasing a different router that either doesn’t have SIP ALG, or lets you disable it. Check out the table in the...

  • Page 11

    © 2014 Phone.com, Inc. All rights reserved. This document is Phone.com Public Information. Cisco, the Cisco logo, and Cisco images are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. Third party trademarks mentioned are the property of their respective owners.

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