Motorola V3m Service Manual
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Motorola V3m Service Manual

Cdma digital wireless telephone
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See also: Owner's Manual , User Manual
Level 1 and 2 Service Manual
6809501A48-A
V3m
Digital Wireless Telephone
CDMA 1900 MHz, CDMA 800 MHz

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Summary of Contents for Motorola V3m

  • Page 1 Level 1 and 2 Service Manual 6809501A48-A Digital Wireless Telephone CDMA 1900 MHz, CDMA 800 MHz...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.

  • Page 3: Table Of Contents

    1 and 2 Contents Level 1 and 2 Service Manual Contents 6809501A48-A Contents Introduction ................. 5 Product Identification .
  • Page 4 Contents November 03, 2006 6809501A48-A...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on the housing.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual or supplement. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
  • Page 8 Accessories and Aftermarket Division (AAD) Order replacement parts, test equipment, and manuals from AAD. U.S.A. Outside U.S.A. Phone: 800-814-0601 Phone: 847-538-8023 FAX: 800-622-6210 FAX: 847-576-3023 Website: http://businessonline.motorola.com EMEA Phone: +49 461 803 1404 Website: http://emeaonline.motorola.com Asia Phone: +65 648 62995 http://asiaonline.motorola.com Website:...

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification Frequency Range 1900 MHz PCS 1931.250 -1988.750 MHz Rx 1851.250 -1908.750 MHz Tx Frequency Range 800 MHz CDMA 869.70 - 893.31 Rx (CDMA) 824.70 - 848.31 Tx (CDMA) Channel Spacing 50 kHz PCS 30 kHz CDMA Channels...

  • Page 10: Product Overview

    LED display on the outside of the flip assembly. The main display on the V3m phones is a 176 x 220 pixel 65k TFT LCD. The external CLI display is a 96 x 80 pixel 65K CSTN LCD. The camera module is a 1.3 mega-pixel, VGA CMOS camera.
  • Page 11 Level 1 and 2 Service Manual Product Overview Wireless Access Protocol (WAP) 1.1 Compliancy In the WAP environment, access to the Internet is initiated in wireless markup language (WML), which is derived from hypertext markup language (HTML). The request is passed to a WAP gateway, which retrieves the information from the server in standard HTML (subsequently filtered to WML) or directly in WML, if available.

  • Page 12: General Operation

    The telephone’s controls are located on the sides of the flip and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V3m phones have an audible alert transducer at the bottom and I/O connectors, consisting of a charger/accessory port, located on the side of the phone.
  • Page 13 Color Display The V3m wireless phones feature a 65k color Thin Film Transistor (TFT) 176 x 220 pixel display. Display animation makes the phone’s menus move smoothly as the user scrolls up and down.
  • Page 14 General Operation possible when the Low Battery warning message appears. • Voice Message Waiting Indicator. Appears when a voicemail message is received. This is a network-dependent feature. • menu. • Alert Setting Indicator. Shows the current selected alert. The default alert setting is a ringer.

  • Page 15: User Interface Menu Structure

    Level 1 and 2 Service Manual General Operation User Interface Menu Structure Figure 3 shows the telephone menu structure. 051357o/051360 Figure 3. Menu Structure 6809501A48-A November 03, 2006...

  • Page 16: Alert Settings

    General Operation Alert Settings V3m telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key will mute the alert. Battery Function Battery Gauge The telephone displays a battery level indicator icon in the idle screen to indicate the battery charge level.

  • Page 17: Tools And Test Equipment

    Digital Multimeter, HP34401A Used to measure battery voltage 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 814-0601 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 18: Disassembly

    Disassembly Disassembly The procedures in this section provide instructions for the disassembly of V3m telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 19 Level 1 and 2 Service Manual Disassembly Lift the end of the battery first, then remove it from the phone. See Figure 2. Battery 060658o Figure 2. Removing the battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 20: Removing And Replacing The Memory Card

    Disassembly Removing and Replacing the Memory Card Remove the battery cover, and battery as described in the procedures. Slide the memory card out of the memory card slot as shown in Figure 3. Memory card 060658o Figure 3. Removing the Memory Card To replace, slide the memory card (contacts facing down) all the way into the memory card slot.

  • Page 21: Removing And Replacing The Rear Housing

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, and memory card as described in the procedures.
  • Page 22 Disassembly Use the plastic tweezers to remove the battery insulating material on the right side of the battery compartment. Do not reuse the battery insulating material for reassembly. Battery Insulator 051343o Figure 5. Removing the Rear Housing Screws November 03, 2006 6809501A48-A...
  • Page 23 Level 1 and 2 Service Manual Disassembly Release the 4 housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing. Latches Latches 051344o Figure 6. Removing the Rear Housing Latches Carefully rotate the rear housing away from the front housing and flip assembly.
  • Page 24 Disassembly The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Use the disassembly tool to unseat the display flex connector and the keypad flex connector from their sockets. Lift the rear housing assembly away from the phone. To replace, carefully align the display flex connector to it’s socket on the rear housing assembly, then gently press down on the flex connector until it is properly seated in it’s socket.

  • Page 25: Removing And Replacing The Antenna

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Remove the battery cover, battery, and rear housing assembly as described in the procedures. Use the metal tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly. See Figure 8. Set the rubber grommets aside for reuse.
  • Page 26 Disassembly Use the disassembly tool to release the antenna assembly starting from the right side as shown in Figure 9. Antenna assembly 060663o Figure 9. Removing the Antenna Assembly Carefully lift the antenna assembly away from the phone. To replace, align the antenna assembly to the phone. Carefully press the antenna assembly into position starting from the left side until the antenna assembly latches snap into position.

  • Page 27: Removing And Replacing The Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, antenna, rear housing and battery tray as described in the procedures Lift the transceiver board assembly out of the front housing with the disassembly tool.

  • Page 28: Removing And Replacing The Flip Assembly Cover And Cli Lens

    Disassembly Removing and Replacing the Flip Assembly Cover and CLI Lens Remove the battery cover, battery, antenna, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure 11).
  • Page 29 Level 1 and 2 Service Manual Disassembly Use the disassembly tool to gently pry off the flip cover (see Figure 12). Flip Cover Disassembly Tool 051351o Figure 12. Separating the Flip Assembly Cover Remove the smart buttons on the side of the flip assembly. Set them aside for reassembly.
  • Page 30 Disassembly Slowly rotate the plastic disassembly tool by 90° (see Figure 13). CLI lens Disassembly tool 062020o Figure 13. CLI Lens Removal 10. Carefully lift up the CLI Lens from the display module assembly. 11. Carefully use the plastic tool remove any remaining glue. Do not use any kind of liquid or spray to remove the remaining glue.
  • Page 31 Level 1 and 2 Service Manual Disassembly 12. To replace, align CLI lens to the Flip Outer Assembly. Move the CLI lens to the opening. Ensure that the liner is overlapping the inside surface. The CLI lens fits in one direction only (see Figure 14). CLI lens (liner facing up) Flip outer assembly...
  • Page 32 Disassembly 14. Align CLI lens to the flip outer assembly and lightly press the low tech film around the CLI. opening (see Figure 15). 062027o Figure 15. Flip CLI Lens Placement November 03, 2006 6809501A48-A...
  • Page 33 Level 1 and 2 Service Manual Disassembly 15. Align the top, left and right sides of the flip cover and press into position (see Figure 16). 062028o Figure 16. Flip Cover Replacement, Top, Left and Right Sides 6809501A48-A November 03, 2006...
  • Page 34 Disassembly 16. Apply pressure at the corners of the CLI Lens for 3 seconds to insure good adhesion (see Figure 17). 062032o Figure 17. Flip CLI Lens Replacement November 03, 2006 6809501A48-A...
  • Page 35 Level 1 and 2 Service Manual Disassembly 17. Insert and tighten the 4 screws to 1.5 in lbs to secure the flip cover to the flip assembly. Avoid damage to the flex cable (see Figure 18). 062040o Figure 18. Flip Screws Replacement 6809501A48-A November 03, 2006...
  • Page 36 Disassembly 18. Insert the 4 rubber screw caps over the flip assembly screws (see Figure 19). 062041o Figure 19. Flip Screw Cap Replacement 19. Replace the transceiver board assembly, rear housing, antenna assembly, battery, and battery cover as described in the procedures. November 03, 2006 6809501A48-A...

  • Page 37: Removing And Replacing The Camera Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Camera Assembly Remove the battery cover, battery, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 38: Removing And Replacing The Display Module Assembly

    Disassembly Removing and Replacing the Display Module Assembly Remove the battery cover, battery, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 39 Level 1 and 2 Service Manual Disassembly Carefully lift the display assembly away from the flip assembly (see Figure 22). Display Assembly Disassembly Tool Figure 22. Removing the Display Module Assembly To replace, align the display module assembly to the flip assembly. Carefully lower the display module into the flip assembly.

  • Page 40: Removing And Replacing The Hinge Assembly

    Removing and Replacing the Hinge Assembly Removing and Replacing the Hinge Assembly Carefully lift up the grounding flip boot strap (see Figure 23). Grounding Flip Boot Strap 062042o Figure 23. Lifting the Grounding Flip Boot Strap The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 41 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Carefully lift the camera assembly and flex out of the flip assembly (see Figure 25). Camera Assembly 062001o Figure 25. Removing the Camera Assembly Carefully and gently lift one corner of the display module assembly out of the flip assembly (see Figure 26).
  • Page 42 Removing and Replacing the Hinge Assembly Carefully lift the display gasket from the assembly (see Figure 27). 062043o Figure 27. Removing the Display Gasket Carefully lift the contact grounding hinge from the assembly (see Figure 28). 062044o Figure 28. Removing the Contact Grounding Hinge November 03, 2006 6809501A48-A...
  • Page 43 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Removing the 2 flip assembly screw caps. Use a T-3 driver to remove the 2 screws from the flip assembly (see Figure 29). Retain the screws for reassembly. Ensure the screws have thread lock. 062045o Figure 29.
  • Page 44 Removing and Replacing the Hinge Assembly 11. Use a small flat tip screwdriver to press in the hinge cam while pushing the hinge cam towards top (see Figure 31). 062007o Figure 31. Hinge Cam Location 12. Rotate flip assembly away to disengage the hinge cam (see Figure 32). Flip assembly 062008o Figure 32.
  • Page 45 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Removal of the Main Flex. 13. Use the plastic tweezers to remove the battery insulating material on the right side of the battery compartment. Do not reuse the battery insulating material for reassembly (see Figure 33).
  • Page 46 Removing and Replacing the Hinge Assembly 14. Slide main flex though the opening by the hinge area (see Figure 34). 062010o Figure 34. Flex Removal Part 2 Replacing the Flip Hinge Assembly Carefully and gently slide the Main Flex though the opening by the hinge area (see Figure 35).
  • Page 47 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 062012o Figure 35. Flex Reinstall Part 1 Align main flex to the grove location for the main flex (see Figure 36). 062013o Figure 36. Flex Install Part 2 6809501A48-A November 03, 2006...
  • Page 48 Removing and Replacing the Hinge Assembly Insert flip sleeve so that it is flush with flip inner surface (see Figures 37 and 38). 062014o Figure 37. Flip Sleeve Install Part 1 062014o Figure 38. Flip Sleeve Install Part 2 November 03, 2006 6809501A48-A...
  • Page 49 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Align flip housing to the front housing as shown (see Figure 39). 062014o Figure 39. Flip Hinge Alignment Note: Ensure that the housing and flip are not binding the main flex. The flexible printed cable (FPC) (flex) is easily damaged.
  • Page 50 Removing and Replacing the Hinge Assembly Use a small flat tip screwdriver to press in the hinge cam while pushing the hinge cam towards the cam opening (see Figure 40). Ensure that all of the parts are aligned in the hinge area. 062017-19o Figure 40.
  • Page 51 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Install the 2 end caps for the assembly flip. Ensure that the end caps and grounding clip are assembled (see Figure 41). 062006o Figure 41. End Cap Reinstall Use the T-3 driver to install and tighten the 2 screws to a final torque setting of 9.6 Ncm (.85 inch pounds).
  • Page 52 Removing and Replacing the Hinge Assembly Carefully install the contact, grounding hinge to the assembly (see Figures 43 and 44). 062020o Figure 43. Reinstalling the Contact Grounding Hinge Part 1 062021o Figure 44. Reinstalling the Contact Grounding Hinge Part 2 November 03, 2006 6809501A48-A...
  • Page 53 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly Carefully place display gasket into assembly (see Figure 45). 062022o Figure 45. Reinstalling the Display Gasket Ensure the display gasket is properly seated in the flip inner before installing the display module.
  • Page 54 Removing and Replacing the Hinge Assembly 12. Carefully press the camera assembly into its slot in the flip (see Figure 46). 062046o Figure 46. Reinstalling the Display Assembly 13. Insert the end of the camera assembly flex cable into its slot in the ZIF connector on the flip display assembly.
  • Page 55 Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly 15. Clip in the contact, grounding flip boot strap (see Figure 48). 062049o Figure 48. Replacing the Contact Grounding Flip Boot Strap. 16. Insert Button, Volume Control and Button VR (see Figure 48). 17.

  • Page 56: Phone Identification

    Identification Each Motorola CDMA phone is labeled with a variety of identifying numbers. Figure 49 describes the current identifying labels. Type approval...

  • Page 57: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Chart Troubleshooting Chart Table 2. Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
  • Page 58 Troubleshooting Chart Table 2. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY b) Microphone is defective. Replace the microphone as described in the procedures. If the fault is not cleared, proceed to c) Transceiver board is defective Replace the transceiver board as described in the procedures.

  • Page 59: Programming: Software Upgrade And Flexing

    Part Numbers The following information is provided as a reference for the parts associated with V3m telephones. Related Publications Motorola V3m User’s Guide, Verizon, English/Spanish 6809501A90 Motorola V3m User’s Guide, generic, English/Spanish 6809501A43 6809501A48-A November 03, 2006...

  • Page 60: Exploded View Diagram

    Troubleshooting Chart Exploded View Diagram 052008o Figure 50. Exploded View Diagram Nov ember 03, 2006 6809501A48- A...

  • Page 61: Exploded View Parts List

    Level 1 and 2 Service Manual Troubleshooting Chart Exploded View Parts List Table 3. Exploded View Parts List Item Part Number Description Item Part Number Description 1188679Y01 Liner, Protective Cover 3587505Y01 Mic Screen 6171833B01 CLI Lens 3971543C01 Contact, Grounding Boot Strap 1471770B01 Camera Insulator Cushion 0371764B01 Screw, Gatwick, Pan Head...
  • Page 62 Troubleshooting Chart Table 3. Exploded View Parts List (Continued) Item Part Number Description Item Part Number Description Assembly, Battery door SHN9626A Lustrous Silver SHN9672A Lustrous Silver SHN9873A Dark Pearl Gray SHN9874A Dark Pearl Gray SHN9876A Orchid Pink SHN9875A Orchid Pink SHN9976A Lustrous Silver SHN0048A...

  • Page 63: Accessories

    Level 1 and 2 Service Manual Troubleshooting Chart Accessories Table 4. Accessories Part Description Part Number Headset, FM stereo radio SYN8609 Headset, with send/end button SYN8419 Headset, retractable SYN8284 Neckloop, hands-free (compatible with T-coil hearing aids) SYN7875 Holster SYN8454 6809501A48-A November 03, 2006...
  • Page 64 Troubleshooting Chart November 03, 2006 6809501A48-A...
  • Page 65 1 and 2 Index Level 1 and 2 Service Manual Index 6809501A48-A battery level 13 in use 13 alert setting indicator 14 message waiting 13 alert settings 16 roam 13 antenna, removing and replacing 25 signal strength 13 voice message waiting 14 Introduction 5 battery function 16...
  • Page 66 Index flip assembly 28 flip display module assembly cover 38 voice message waiting indicator 14 hinge assembly 40 memory card 20 rear housing 21 warranty service 7 transceiver board assembly 27 wireless access protocol (WAP) 11 replacement parts ordering 7 replacing antenna 25 battery 18...

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