Konica Minolta IP-423 Service Manual page 75

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File Server Checklist
• Is there enough disk space on the file server and is it running?
• Is the correct file server associated with the print controller? Use PCONSOLE or NWADMIN to check
this.
• Did you have the proper rights to configure the printer? (supervisor or administrator)
• Are the file server and the network connected? To check the connection, run the NetWare COM-
CHECK utility from a workstation.
• Are there enough user positions on the File Server? The Print Server function logs on as a user.
Workstation Checklist
• Are workstation mounted on the network? For details information, refer to the NetWare manual.
• Is the application set up to print to the print controller? For instance, are you using the correct printer
driver?
• Is the workstation connected to the correct print queue? Print a file and verify that the file goes to the
queue.
• Is the print queue assigned to the copier on the network controller assigned to another printer as well?
If it is, the print job may be printed on the other printer.
• From PCONSOLE or NWADMIN, enter a sample print job directly into an assigned queue. Does the
job become Active? Is job printed?
• Is AUTO ENDCAP enabled? Auto Endcap lets you send data to a network printer. Use PRINTCON to
check. If not, enable it.
Network Controller Configuration Checklist
If all your hardware connections are correct, check the following:
• Use MAP to check the status of the network controller. The Unit Status screen shows the status for the
selected network controller. This report includes a status of file servers and queues assigned to a print
controller along with a description of any problems.
• The print controller may not be assigned to the correct print queues. Use PCONSOLE or NWADMIN to
direct print jobs to the correct queues, then check to see if the print job is in the queue.
• If devices were added or changed, use PCONSOLE or NWADMIN to make sure you configured the
new devices correctly.
• Check that the entry for the print server is "KCA_serial number". If you changed the name with MAP,
you must also change the name in PCONSOLE or NWADMIN before you can print.
• Use PCONSOLE or NWADMIN to check the print controller status. Make sure it is not stopped.
• To adjust the settings for the network controller, version 1.0 or later of PCONSOLE or NWADMIN are
required. Connect Novell corp. for an upgrade.
Print Server / File Server / Printer Checklist
Check the following to see if:
• If the Print server cannot log in to the file server, or if it is not available to process jobs from the file
server, please check the followings.
• Check to see whether the Print server is configured to the file server. Set to it by using PCONSOLE or
NWADMIN if necessary.
• The password assigned to the network controller using PCONSOLE or NWADMIN must be the same
as the password entered using a web browser. To change the password stored in the network control-
ler's memory, use a web browser.
• The print job is in the print queue and waiting to be printed. Use PCONSOLE or NWADMIN to check if
the print jobs are being sent to the print controller.
Chapter 4 Troubleshooting
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