Konica Minolta IP-423 Service Manual page 76

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Chapter 4 Troubleshooting
Workstation to Network Interface Connection Checklist
To make sure the workstation is communicating with the network controller, check the following:
• Print a file from a workstation, then use PCONSOLE or NWADMIN to check that the print job has
reached the print queue. If the job is printed, the workstation and the network controller are connected
correctly.
• Use CAPTURE to send data to the print controller from a workstation software application. For details
information, refer to your NetWare print server manual for information.
• Check that another printer has not processed the job in the print queue before network controller can
process it. Disable any other printers until you can check the settings for the network controller.
The Network Controller Loses Its File Server Connection
If the network controller loses its connection to the file server, it can take approximately 5 to 10 minutes to
reconnect. If the connection is not made after a reasonable amount of time, check the error conditions to
troubleshoot the problem.
Unable to Print from a Different Context
The network controller does not support printing from a different context to the context installed. To print
these jobs, you must create an alias queue. For details information, refer to the NetWare manual.
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