Riso ComColor Series Troubleshooting Manual
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Riso ComColor Series Troubleshooting Manual

Riso ComColor Series Troubleshooting Manual

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This guide describes the action to take when a paper jam or other problem occurs.
Applicable Printer models
9150/9150R/9110/9110R
7150/7150R/7110/7110R
3150/3150R/3110/3110R
052-36062-009

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Summary of Contents for Riso ComColor Series

  • Page 1 This guide describes the action to take when a paper jam or other problem occurs. Applicable Printer models 9150/9150R/9110/9110R 7150/7150R/7110/7110R 3150/3150R/3110/3110R 052-36062-009...
  • Page 2 CAUTION After reading this guide, keep it in handy for future reference. The "Safety Precautions" are provided in the supplemental Safety Information. Be sure to read through them prior to use. ComColor Series Troubleshooting Guide 01...

  • Page 3: About This Troubleshooting Guide

    This guide describes safety precautions and specifications. About This Guide (1) No part of this guide may be reproduced in whole or in part without the permission of RISO KAGAKU CORPORATION. (2) The contents of this manual may undergo changes without prior notice to reflect improvements in the product.

  • Page 4: Symbols, Notations, And Screenshots Used In This Guide

    * Optional stacking tray connected to the right side of the machine ■ Illustrations Used in This Guide The screenshots and illustrations contained in this guide may vary depending on the model of the machine, or the usage environment, including the connected optional equipment. ComColor Series Troubleshooting Guide 01...

  • Page 5: Table Of Contents

    A staple is Caught Inside the Machine (Face down offset stapler) ......2-23 Troubleshooting the Feed tray ..................2-24 Troubleshooting the High capacity feeder ..............2-25 Troubleshooting the High capacity stacker ..............2-25 Troubleshooting the IC card reader ................2-26 Other problems ......................2-27 ComColor Series Troubleshooting Guide 01...
  • Page 6 Replacing the UR2 or UR3 Staple Cartridge ..............3-2 Replacing the Staple Cartridge (Face down offset stapler) ...........3-3 Cleaning the Punching Box .................... 3-5 Disposing of the Punching Trash ...................3-5 Simple Questions ................. End of This Guide ComColor Series Troubleshooting Guide 01...
  • Page 7 ComColor Series Troubleshooting Guide 01...

  • Page 8: Touch Panel Display

    The [General] screen displays the status of the ink, paper, and other consumables. The [User] is not displayed if the user has not logged [Status] screen ComColor Series Troubleshooting Guide 01...

  • Page 9: Status Area

    The [Logout] button is displayed. The crown icon and administrator's name are also displayed. The amount of remaining ink cannot be displayed when using Non-RISO ink . The remaining ink icon is grayed out. The [Login] button is displayed even when login is not required (when the mode button does not have the lock icon).

  • Page 10: Job List Icons

    Job Type Copy job Jobs with a PIN code Broken jobs (broken data or a file format different from the RISO printer driver's) If you select a broken job, [Details] and [Print] are grayed out. ComColor Series Troubleshooting Guide 01...

  • Page 11: Chapter 1 Error Messages

    Be sure to mention this error code when contacting your service representative. • The first letter of the error code indicates the type of error. • The number of numeric digits indicates the location of the error. ComColor Series Troubleshooting Guide 01...

  • Page 12: Examples Of Error Messages

    If either of the two recovery operations above does not help solve your error, call service. contact your dealer (or authorized service representative). Mention the error code displayed on the touch panel at that time. ComColor Series Troubleshooting Guide 01...

  • Page 13: Unit Errors

    If recovery has failed, the two recovery operations above does not help solve your error, contact call service. your dealer (or authorized service representative). Mention the error code displayed on the touch panel at that time. ComColor Series Troubleshooting Guide 01...

  • Page 14: Paper Jams

    Using unsuitable paper causes paper jam. Check loaded paper. For details print. Do not use the following paper. on suitable paper, see "Paper and Originals" in the "Basic Guide". • Wrinkled, curled, folded, or torn • Extremely thick or heavy • Paper having holes ComColor Series Troubleshooting Guide 01...

  • Page 15: Consumable Errors

    Press "Front door release button" Securely close them. before opening. The door might be damaged if opened forcibly. Close the Jam Release Cover [G] The jam release cover [G] ([H]) is not completely closed. ([H]). Securely close it. ComColor Series Troubleshooting Guide 01...

  • Page 16: Warnings

    The face down offset stapler cover is not completely closed. Securely close it. Install the ink cartridge. Either a Non-RISO ink cartridge has been installed or no ink cartridge has been installed. Install a RISO ink cartridge. Otherwise, contact your administrator.
  • Page 17 Check the settings unacceptable settings). (The job has been deleted). Change the output tray, specify the available size or avoid mixing paper sizes when sending jobs. ComColor Series Troubleshooting Guide 01...
  • Page 18 For details on the paper size and orientation available to the fold (booklet, Check the paper setting orientation staple, punch) function, see "Booklet binding" and "Staple/Punch" in the or the printer settings. "User's Guide". ComColor Series Troubleshooting Guide 01...

  • Page 19: Information

    The multifunction finisher status cannot be identified. Press [Close]. Press Press the power key on the the [Sub power] key on the operation panel to turn off the power and then on operation panel to turn off again. the power and then on again. ComColor Series Troubleshooting Guide 01...
  • Page 20 Otherwise, press [Close], change the destination to the internal HDD, and scan the original again. This is Non-Riso ink cartridge. A Non-RISO ink cartridge is installed. For details on what action to take, Using Non-Riso ink may result in contact your administrator.
  • Page 21 Transmission error to the Control Information may not have been sent correctly to the control server. Contact server. your dealer (or authorized service representative). Call Service. 1-11 ComColor Series Troubleshooting Guide 01...
  • Page 22 Message Action to Take Wrong-type ink cartridge is installed Install ComColor ink manufactured by RISO KAGAKU CORPORATION. If or cannot be read ink info. the appropriate ink is not available, contact your administrator. The ink cartridge will be unusable if this goes on.

  • Page 23: Chapter 2 Troubleshooting

    Follow the procedure displayed on the touch panel to remove the paper. Press [ ] to display the previous or next page. (The following screenshots are examples of the display when there is a paper jam in the left of the transfer unit.) ComColor Series Troubleshooting Guide 01...

  • Page 24: Precautions When Removing Jammed Paper

    • The printer heads are located inside top of opening "B". Keep off your hand or sleeve from the printer heads not to get ink on when removing paper from "B". Use the dial "C4" only when the multifunction finisher has been connected. ComColor Series Troubleshooting Guide 01...

  • Page 25: Frequent Paper Jams

    [Feed tray] select the feed tray [Details] [Paper type] set [D-Feed Check] to [OFF] For details on how to load paper and the types of usable paper, see "Paper and Originals" in the "Basic Guide". ComColor Series Troubleshooting Guide 01...

  • Page 26: Paper Feed Path

    • The tray used to output printouts differs depending on the multifunction finisher functions that have been configured. • For detailed illustrations of the paper feed path when using the multifunction finisher, see the next page. ComColor Series Troubleshooting Guide 01...
  • Page 27 When using the multifunction finisher ● When using the booklet / 2-fold function ● When stapling Staple Booklet / 2-fold ● When punching Punch ● When punching and stapling Punch Staple ComColor Series Troubleshooting Guide 01...

  • Page 28: Troubleshooting The Printer Driver And Printer Mode

    Select the [Mixed size] check box on the [Basic] tab of the printer properties dialog box. The feed tray is automatically selected according to the original size and the document is printed. ComColor Series Troubleshooting Guide 01...
  • Page 29 [Settings] You cannot store a print file from a USB If [Folder function] has been set to [OFF] in the "Admin. Settings", you drive to the printer. cannot copy jobs. Contact your administrator for details. ComColor Series Troubleshooting Guide 01...
  • Page 30 • Normally, set the lever to (NORMAL)]. If paper feeding is a problem, set this to (CARD)]. For details on the paper feed pressure adjustment lever and paper type, see "Paper and Originals" in the"Basic Guide". ComColor Series Troubleshooting Guide 01...
  • Page 31 Turn the dial to [Strong]. Weak Standard A little weak When adjusting the angle, be sure to remove the paper from the standard tray and lower the standard tray all the way to the lowest position. ComColor Series Troubleshooting Guide 01...
  • Page 32 Printer Driver Screens" in the "Basic Guide". • Check that the paper type loaded in the feed tray matches the paper type set in [Feed tray]. ⇒ Printer mode screen [Functions] [Feed tray] select the feed tray [Paper type] 2-10 ComColor Series Troubleshooting Guide 01...
  • Page 33 Printed images have white streaks. The ink heads are clogged. To unclog the ink head, perform head cleaning. ⇒ Printer mode screen [Functions] [Head cleaning] [Normal cleaning] If this does not fix the problem, perform [Strong cleaning]. 2-11 ComColor Series Troubleshooting Guide 01...
  • Page 34 RISO printer driver. The job data is damaged, or cannot be printed out because its file format is different from the RISO printer driver's. (The data might have been printed out or saved in another printer driver.) Use the RISO printer driver to send the job again.

  • Page 35: Troubleshooting The Copy Mode

    [Paper type] The ink heads are clogged. To unclog the ink head, perform head cleaning. ⇒ Copy mode screen [Functions] [Head cleaning] [Normal cleaning] If this does not fix the problem, perform [Strong cleaning]. 2-13 ComColor Series Troubleshooting Guide 01...
  • Page 36 For details, see "Paper and Originals" in the "Basic Guide". Curled paper is loaded. Curled paper can come in contact with the ink head, making the paper dirty. This can damage the ink head, so do not use curled paper. 2-14 ComColor Series Troubleshooting Guide 01...
  • Page 37 When performing duplex copying with the [Mixed size original] setting configured, if the size of the original to be copied for the front and back of a sheet of paper is not the same size, simplex (one-sided) copying is performed. 2-15 ComColor Series Troubleshooting Guide 01...

  • Page 38: Troubleshooting The Scanner Mode

    The original image is light (or dark), or the [Scanning level] setting has been configured for light (or dark) scanning. Configure the [Scanning level] setting in scanner mode according to the loaded original. ⇒ Scanner mode screen [Basic] [Scanning level] 2-16 ComColor Series Troubleshooting Guide 01...
  • Page 39 Close the original cover so that the original is in close contact with the platen glass. The scanner unit is subjected to vibrations. Scan the original again without subjecting the scanner unit to vibrations. 2-17 ComColor Series Troubleshooting Guide 01...
  • Page 40 Select [Full color] / [Black] / [Cyan] / [Magenta] depending on the purpose ⇒ The higher the adjustment value of [Color/Black slice level] (1 to 5) is in the "Admin. Settings", the more easily colors are identified. Contact your administrator for details. 2-18 ComColor Series Troubleshooting Guide 01...

  • Page 41: Troubleshooting The Multifunction Finisher/Face Down Offset Stapler

    A staple is caught inside the machine. Follow the instructions for removing the staple in "A staple is Caught Inside the Machine (Multifunction finisher)" or "A staple is Caught Inside the Machine (Face down offset stapler)". 2-19 ComColor Series Troubleshooting Guide 01...
  • Page 42 The tray positions (fixed position marked with ) vary depending on the paper type or output condition. To output thin sheets smaller than B5 paper by offsetting many sheets or non-sort, set the fixed position of the mark shown below. 2-20 ComColor Series Troubleshooting Guide 01...

  • Page 43: A Staple Is Caught Inside The Machine (Multifunction Finisher)

    Push in the staple cartridge until it clicks. Close the cover. Open the staple cartridge cover and remove the jammed staple. CAUTION When removing the staple, be careful not to injure your fingers. 2-21 ComColor Series Troubleshooting Guide 01...
  • Page 44 Hold the tabs on the left and right of the staple cartridge, and lift the staple cartridge up and to the left. Close the cover. Remove the jammed staple. CAUTION When removing the staple, be careful not to injure your fingers. 2-22 ComColor Series Troubleshooting Guide 01...

  • Page 45: A Staple Is Caught Inside The Machine (Face Down Offset Stapler)

    Hold the handle of the staple cartridge, and pull it toward you. Open the staple cartridge cover, and remove the caught staple. CAUTION Be careful not to injure your fingers when removing the staple. 2-23 ComColor Series Troubleshooting Guide 01...

  • Page 46: Troubleshooting The Feed Tray

    To load A3 paper and B4 paper, install the A3/B4 paper guide properly for each type. If you pinch both sides of the A3/ B4 paper guide, you can slide it out and install it in each paper size hole. (Legal) (Ledger) When using B4 (Legal) paper 2-24 ComColor Series Troubleshooting Guide 01...

  • Page 47: Troubleshooting The High Capacity Feeder

    [Down to the specified point] when finished printing. printed. When [High capacity stacker] in the "Admin. Settings" is set to [Do not lower stacking tray.], the stacking tray does not lower. Contact your administrator for details. 2-25 ComColor Series Troubleshooting Guide 01...

  • Page 48: Troubleshooting The Ic Card Reader

    The IC card allows the user to login to the machine and print documents. An unauthorized third party can assume your identity and access data by using your IC card. If you notice you have lost your card, contact your administrator immediately. 2-26 ComColor Series Troubleshooting Guide 01...

  • Page 49: Other Problems

    You cannot delete a job with a PIN code. To delete a job that has a PIN code (without entering the PIN code), you need to log in as the administrator. To delete a job, contact your administrator. 2-27 ComColor Series Troubleshooting Guide 01...
  • Page 50 2-28 ComColor Series Troubleshooting Guide 01...

  • Page 51: Chapter 3 Maintenance

    Insert a new staple case into the staple cartridge. Remove the staple cartridge by holding the cartridge handle and pulling the staple cartridge toward you while slightly lifting it. Remove the tape from the staple case. ComColor Series Troubleshooting Guide 01...

  • Page 52: Replacing The Ur2 Or Ur3 Staple Cartridge

    Close the cover. Hold the tabs on the left and right of the staple cartridge, and lift the staple cartridge up and to the left. ComColor Series Troubleshooting Guide 01...

  • Page 53: Replacing The Staple Cartridge (Face Down Offset Stapler)

    Return the staple unit to its original Hold the handle of the cartridge, and pull position. it toward you. Close the cover. Press the positions indicated by the arrows a to unhook the hooks, and remove the staple unit. ComColor Series Troubleshooting Guide 01...
  • Page 54 Set the cartridge while inserting the front part of a new staple case. Return the staple cartridge to its original position. Close the staple cover. ComColor Series Troubleshooting Guide 01...

  • Page 55: Cleaning The Punching Box

    [Wake up] key on the operation panel. Return the punching box to its original Disposing of the Punching Trash position. Open the cover. Close the cover. Pull the punching box toward you to remove it. Dispose of all punching trash. ComColor Series Troubleshooting Guide 01...

  • Page 56: Simple Questions

    Is the IP address of the printer entered correctly? Ask your administrator for the IP address, and then enter it correctly. Some of the power saving settings (sleep levels) set by the administrator do not allow you to activate the RISO Console.
  • Page 57 Some of the [Login method] settings set by the administrator enable you to use both IC card and PIN code login authentications. In these cases, you can log in without the IC card if you enter the PIN code. Contact the administrator. ComColor Series Troubleshooting Guide 01...
  • Page 58 Please contact following for supplies and service: Copyright © 2013 RISO KAGAKU CORPORATION...

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