Intermec CK3R User Manual page 99

CK3R and CK3X Mobile Computer User Manual
Problems Reading Bar Codes (Continued)
Problem
The scanner or imager cannot
read the bar code.
The scanner or imager cannot
read the bar code quickly, or the
scanning beam seems to be faint
or obscured.
You read a valid bar code label to
enter data for your application.
The data decoded by the scan
module does not match the data
encoded in the bar code label.
The input device attached to the
computer does not work well or
read bar code labels very quickly.
Chapter 5 — Troubleshoot and Maintain the Computer
Possible Solution
•
Position the scanner beam so that it
crosses the entire bar code label in one
pass. Try to vary the scanning angle.
•
Check the quality of the bar code label.
Scan a bar code label that you know
scans properly. Compare the quality of
the two bar code labels. You may need
to replace the label that you cannot
scan.
•
Make sure the bar code symbology is
enabled and configured correctly.
Start Intermec Settings and go to Data
Collection > Symbologies for the
scanning device (scanner, virtual
wedge) to check and enable
symbologies.
•
Make sure the computer application is
expecting input from a bar code. You
may need to type this information
instead.
•
The scanner may not be turned on or
the scanner may be unable to scan a
specific bar code. Run the
ScanDiagnostic application.
The scanner or imager window may be
dirty. Clean the window with a solution
of mild soap and water. Wipe dry. Do not
allow abrasive material to touch the
window.
The computer may have decoded the bar
code label in another symbology. Scan the
bar code label again. Make sure you scan
the entire label.
Set the Scanner Model command to the
specific attached input device. Enable
only the bar code symbologies being used.
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