Toshiba e-studio2050c Troubleshooting Manual page 119

Multifunctional digital color systems
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7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Failure to convert image file format
2D40
Encryption error. Failure to create a file
2D43
Creating a file was not allowed.
2D44
Failure in making meta data
2D45
Failure to connect to network destination
Check destination path.
2D62
Specified network path is invalid. Check
2D63
destination path.
Log on to file server failed. Check user name
and password.
2D64
There are too many documents in the folder.
2D65
Failure in creating a new document
Failed to process your job. Insufficient
Storage space.
2D66
FTP service is not available
2D67
File Sharing service is not available
2D68
NetWare service is not available
2D69
Failure to delete file
2DA6
Failure to acquire resource
2DA7
2DC0
Job canceled
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
This error occurs when conversion to a
highly compressed PDF format fails. Do the
scanning again. If the error still persists, Use
the normal PDF format. When this error
occurs in conversion other than to a highly
compressed PDF format, turn the power
OFF and then back ON. Then try to scan
again. If the error still persists, contact your
service representative.
If the error still persists after reattempting,
turn the power OFF and then back ON. Then
make another effort.
Creating an unencrypted file was not
allowed. Configure the encryption settings
and try again. To create an unencrypted file,
consult the administrator.
Make sure that the template setting is
correct, and do the scanning again. If the
error still persists, turn the power OFF and
then back ON, and then try again.
Make sure that the network folder is shared
in your network and try scanning again. If
the error still persists, ask your administrator
to check whether the IP address or path of
the server is correct. Also make sure that the
server is operating properly.
Make sure that you specify the correct
network folder and try scanning again.
Make sure that you specify the correct user
name and password to log on the file server,
or you specify the correct file server. Then
try scanning again.
Delete the data in the local storage folder in
the equipment and try scanning again.
Reduce the number of pages of the problem
job and try again. Check whether the server
or local disk has sufficient space in its
capacity.
Ask your administrator whether the FTP
service is configured correctly.
Ask your administrator whether the SMB
protocol is enabled.
Ask your administrator whether the NetWare
protocol is enabled.
Delete the files in the shared folder with
Explorer, turn the power OFF and then back
ON, and reattempt the problem job. If the
error still persists, contact your service
representative.
Turn the power OFF and then back ON. Try
the problem job again. If the error still
persists, contact your service representative.
The job was canceled.
Error Codes
117

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