Toshiba e-studio2050c Troubleshooting Manual page 117

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Mail size exceeded limit or maximum size
2C15
Disk access error
2C30-2C33
Failed to convert image file format
2C40
Encryption error. Failure to create a file
2C43
Creating a file was not allowed
2C44
Failure in making meta data
2C45
HDD full failure during processing
2C60
Failure to read Address Book
2C61
Terminal IP address unset
2C63
Terminal mail address unset
2C64
Failure to connect to SMTP server
2C65, 2C66,
2C69
Failure to send Email message
2C6A
Invalid address specified in From: field
2C6B
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
You are sending too many documents at a
time. Send them separately.
Complete any running jobs first before
reperforming the job in error. If the error still
persists, turn the power OFF and then back
ON, and then try again.
This error occurs when conversion to a
highly compressed PDF format fails. Do the
scanning again. If the error still persists, Use
the normal PDF format. When this error
occurs in conversion other than to a highly
compressed PDF format, turn the power
OFF and then back ON. Then try to scan
again. If the error still persists, contact your
service representative.
If the error still persists after reattempting,
turn the power OFF and then back ON. Then
make another effort.
Creating an unencrypted file was not
allowed. Configure the encryption settings
and try again. To create an unencrypted file,
consult the administrator.
Make sure that the template setting is
correct, and do the scanning again. If the
error still persists, turn the power OFF and
then back ON, and then try again.
Reduce the number of pages of the problem
job and try again. Check whether the server
or local disk has sufficient space in its
capacity.
Turn the power OFF and then back ON. Try
the problem job again. Reset the data in the
Address Book and reattempt it. If the error
still persists, contact your service
representative.
Ask your administrator to set the IP address
of the equipment.
Ask your administrator to set the Email
address of the equipment.
Make sure that the SMTP server is correctly
working or the SMTP server address has
been set correctly.
Turn the power OFF and then back ON. Try
scanning again. If the error still persists,
contact your service representative.
Ask your administrator to check the SMTP
Authentication method or if there is an
unpermitted character in the Terminal mail
address. Set the correct SMTP
Authentication method or delete the
unpermitted character in the Terminal mail
address.
Error Codes 115