Panasonic KX-VC500 Operating Manual
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Panasonic KX-VC500 Operating Manual

Panasonic KX-VC500 Operating Manual

Hd visual communication unit
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User Manual

HD Visual Communication Unit
KX-VC500
Model No.
Thank you for purchasing a Panasonic HD Visual Communication Unit.
Please read this manual carefully before using this product and save this manual for future use.
KX-VC500: Software File Version 2.40 or later
In this manual, the suffix of each model number (e.g., KX-VC500 XX ) is omitted unless necessary.

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Summary of Contents for Panasonic KX-VC500

  • Page 1: User Manual

    HD Visual Communication Unit KX-VC500 Model No. Thank you for purchasing a Panasonic HD Visual Communication Unit. Please read this manual carefully before using this product and save this manual for future use. KX-VC500: Software File Version 2.40 or later...
  • Page 2 Introduction Introduction Feature Highlights Video camera Video camera Display Display Microphone Microphone Router Router Internet DCE: Data Circuit-terminating Equipment Lifelike Visual Communication You can experience lifelike visual communication with smooth, high-quality video and clear stereo sound. If using 2 or more Boundary Microphones, stereo output can be enabled through system settings (Page 89). Simply Operated Visual Communication You can easily begin a video conference call by pressing the unit’s One-Touch Connection button followed by the Start button (Page 35).
  • Page 3 For details about the types of non-Panasonic video conference systems you can connect to, contact your dealer. Communication cannot be encrypted when you connect to a non-Panasonic video conference system. Instead, connect over an intranet or via a VPN (Virtual Private Network).
  • Page 4 Introduction MCU Connection By connecting to an MCU (multipoint control unit), you can make multiple-party video conference calls with 5 or more parties, rather than the normal maximum of 4 parties. This feature must be enabled with an activation key (Page 77, Page 101). For details about the types of MCUs you can connect to, contact your dealer.
  • Page 5 CD-ROM before using this product. Also, some software parts of this product are licensed under the MOZILLA PUBLIC LICENSE (MPL). At least three (3) years from delivery of products, Panasonic will give to any third party who contacts us at the contact information provided below, for a charge of no more than the cost of physically distributing source code, a complete machine-readable copy of the corresponding source code and the copyright notices covered under GPL, LGPL, and MPL.

  • Page 6: Table Of Contents

    Table of Contents Table of Contents For Your Safety ..................9 For Your Safety .........................9 Before Operation ..................13 Notes about Operation ....................13 Data Security ........................14 Privacy and Right of Publicity ..................14 Precaution ....................15 Precaution ........................15 Preparation .....................17 Accessory Information ....................17 Part Names and Usage ....................18 Main Unit (Front) ......................18 Main Unit (Back) ......................19 Remote Control ......................20...
  • Page 7 Displaying Unit Information ...................73 About Enhanced Features ..............75 Activating Enhanced Features ..................75 Overview of Activation Keys ...................75 Enabling Connection to Non-Panasonic Video Conference Systems ......76 Enabling Connection to an MCU ..................77 Contacts and Settings ................79 Adding Contacts to the Contact List ................79 Registering a New Contact .....................79...
  • Page 8 Table of Contents Input ......................110 Inputting Letters and Numbers ..................110 Miscellaneous ..................121 Changing the Remote Control Batteries ..............121 Cleaning the Unit ......................122 Additional Information .................123 Troubleshooting ......................123 Basic Operation ......................123 Audio ..........................129 System Settings ......................130 If These Messages Appear ..................131 Miscellaneous .......................137 Specifications ..................138 System Specifications ....................138...

  • Page 9: For Your Safety

    For Your Safety For Your Safety For Your Safety WARNING To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. General The following symbols classify and describe the Follow all warnings and instructions level of hazard and injury caused when this unit is marked on the unit.
  • Page 10 For Your Safety Operating Safeguards To prevent fires, electric shock, injury, or damage to the unit, be sure to follow Do not disassemble this unit. Only these guidelines when performing any qualified personnel should service this wiring or cabling: unit. Disassembling the unit may expose Before performing any wiring or you to dangerous voltages or other risks.
  • Page 11 For Your Safety Battery Unplug the unit from the AC outlet and have it serviced by qualified service The battery contains diluted sulfuric personnel in the following cases: acid, a very toxic substance. If the If the unit does not operate battery leaks and the liquid inside spills according to the operating on the skin or clothing, immediately...
  • Page 12 For Your Safety This product contains batteries. Replace CAUTION only with the same or equivalent type. Improper use or replacement may cause overheating, rupture or explosion Power resulting in injury or fire. Dispose of used batteries according to the instructions of When the unit is not used over an extended period of time, take the your local solid waste officials and local...

  • Page 13: Before Operation

    Before Operation Before Operation Notes about Operation Avoid placing the device in areas with high humidity, and exposing it to rain. Neither the main unit nor the power plug is water Please pay attention to the following points when using resistant.

  • Page 14: Data Security

    By installing and using this device, you are responsible Panasonic is not responsible for any damages for maintaining the privacy and usage rights of images caused by improper use of this device.

  • Page 15: Precaution

    A replacement fuse please contact your local municipality, your cover can be purchased from your local Panasonic waste disposal service or the point of sale dealer. where you purchased the items.
  • Page 16 Precaution For users outside the European Union WARNING • This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. For users in Taiwan only Notice •...

  • Page 17: Preparation

    Preparation Preparation Accessory Information The following accessories are included: Included Accessories Accessories Quantity Power cord (earth terminal included) Depends on country/area Remote control (Part No.: N2QAYB000674) Batteries (R6 [AA] dry cell) CD-ROM (included manuals, etc.) Note • The number and type of power cords may vary depending on the country/area of use. Please use whichever is appropriate for the country/area.

  • Page 18: Part Names And Usage

    Preparation Part Names and Usage Main Unit (Front) Power LED Shows the power status. The LED is red when the power is on and off when the power is off. Remote Control Signal Receiver Receives Remote Control signals. The maximum range of reception is approximately 8 m from front of the unit, and approximately 3 m from 20°...

  • Page 19: Main Unit (Back)

    Preparation Main Unit (Back) RS-232C terminal This terminal is not available for use. MIC jack (Page 24) Used to connect the Boundary Microphone (optional) (Page 21). Audio In L/R jack (Page 24) Used to connect general-purpose microphones (not for the Boundary Microphone). LAN jack (Page 24) Connect a LAN cable.

  • Page 20: Remote Control

    Preparation Remote Control Press to show the sub video camera’s images on your and the other party’s display during a video conference call. When not on a video conference call, the sub video camera’s images are shown on your display only (Page 69). Press to show your computer’s Press to display/hide information screen on your and the other party’s...

  • Page 21: Boundary Microphone (Optional Accessory)

    Preparation Boundary Microphone (Optional Accessory) Boundary Microphone (Digital Interface Type) (Proprietary cable included. Cable length: approx. 8.5 m) Model No.: KX-VCA001 MIC Mute button Press to mute your own voice so that other video conference call participants cannot hear you (Page 61).

  • Page 22: Led Patterns

    Preparation LED Patterns LEDs indicate the operational status of the unit, as follows: LED pattern Status Slow blue flashing • Starting up • Idle state Blue on • In a video conference call (including when dialling, receiving a video conference call, and being disconnected) Orange on •...
  • Page 23 Preparation • It takes about 7 seconds to return from screen standby mode. (The length of time may vary depending on the type of display you are using.) User Manual...

  • Page 24: Connecting The Unit

    Preparation Connecting the Unit Note • If your display is not compatible with HDMI, use a component cable (Page 27). Since This section describes how to connect the main video sound signals are not transmitted when camera, display, microphone, LAN cable and power using a component cable, connect an cord.
  • Page 25 (Page 89). • If you are connected to an MCU or non-Panasonic video conference system, the output sent to the other party will be monaural. The range of each microphone (the radius of the circle...
  • Page 26 Preparation Amplifier/Active Speaker Connection This section describes how to connect an amplifier/ Display active speaker. Microphone Microphone Display Microphone Connect the amplifier/active speaker to the Audio Out L/R jack on the back of the unit using a stereo pin plug cable. Microphone Note Microphone...
  • Page 27 Preparation Connecting the Display with a Component Cable If your display does not have an HDMI terminal, use a component cable for connection. Connect the display to the Component terminal on the back of the unit using a component cable. Note •...

  • Page 28: Turning The Power On/Off

    Preparation Turning the Power On/Off Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. Press the [Power] button on the front of the unit. • The Power LED and all of the One-Touch Connection button LEDs turn on. Then, the One-Touch Connection button LEDs turn off, the Status LED starts flashing blue slowly, and the Home screen is displayed.

  • Page 29: Screen Display

    Preparation Screen Display Home Screen (Idle Screen) Displayed when the power is turned on. Also displayed when the [Home] button is pressed on the unit or on the remote control. Main Video Camera Image Displays the video from the main video camera. Unit Information The information displayed differs depending on the selected connection mode (Page 99).

  • Page 30: Menu Screen (Idle Screen)

    Preparation Icon Status Microphone is muted. Note • If the MIC detection setting has been disabled through system settings (Page 87), the icon will not be displayed even if the Boundary Microphone is muted. Network, server (any kind), or peripheral connection error (no connection, device error, etc.).
  • Page 31 Preparation IP mode: The connection mode, local site name, IP address, (if using a SIP server [Page 99], the SIP user name), maximum bandwidth, and encryption status. • If the local site name or SIP user name is too long to display, it will be shortened and ended with "...".

  • Page 32: Video Conference Call Screen

    Preparation Video Conference Call Screen Other party’s information When registered in the contact list: The other party’s name/group name is displayed. When not registered in the contact list: The other party’s IP address, SIP URI (SIP user name@SIP domain name), host name (e.g., www.example.com), MCU’s conference room number@IP address, or MCU’s SIP user name@IP address is displayed.
  • Page 33 Preparation • You can set whether to display the icon. This setting affects all displayed images (excluding your own image) (Page 87). For example, if icon display has been enabled, the icon will be displayed on the image of all other parties, but not on your own image. However, if icon display has been disabled, the icon will not be displayed on any of the images.

  • Page 34: Starting A Video Conference

    Video conference calls can be made using a SIP URI through a SIP server only when in IP Mode and if SIP settings have been made correctly. • When connecting to non-Panasonic video conference systems, you can make only 2-party video conference calls. Calling Using Speed Dial (2-party Conference/3-party Conference/...
  • Page 35 Starting a Video Conference Calling from the Home Screen (Operation with the Main Unit) Press [Home]. • The Home screen is displayed. Press [One-Touch Connection] (1 to 5). • The LED for the One-Touch Connection number you pressed lights up. •...
  • Page 36 Starting a Video Conference Calling from the Menu Screen (Operation with the Remote Control) Note • From the Menu screen, you can make a video conference call using up to 300 speed dial numbers (1 to 300). (From the Home screen, you can make a video conference call using up to 5 One-Touch Connection numbers [1 to 5].) Press [Menu].

  • Page 37: Calling From The Contact List (2-Party Conference/3-Party Conference/4-Party Conference)

    Starting a Video Conference Calling from the Contact List (2-party Conference/3-party Conference/4-party Conference) Note • To make a video conference call from the contact list, you must first register contacts in the contact list (Page 79). • If "IP Address" is set to "Auto" on the network settings screen (Page 84), the unit’s IP address will be automatically obtained using a DHCP server, and therefore may change to a different IP address from the one registered in the other party’s contact list.
  • Page 38 Starting a Video Conference Select the entry you want to call using [ • You can switch the index tab back and forth using ]. (Index tabs in which no entries exist will be skipped.) • Press a numeric button on the remote control to switch to the index tab assigned to that button, as shown below.

  • Page 39: Calling By Entering An Address Directly

    3-party video conference call: "2 sites" 4-party video conference call: "3 sites" Note • When connecting to an MCU or non-Panasonic video conference system, you cannot make 3-party/4-party video conference calls. Select "Site 1", "Site 2", "Site 3" using [...
  • Page 40 Starting a Video Conference Enter the IP address, SIP URI (or SIP user name), or MCU’s conference room number@IP address. Note • If the IP address contains 1 or 2 digit numbers, enter these numbers as they are. Do not enter like [.001]. Example: The IP address is [192.168.0.1].
  • Page 41 Starting a Video Conference • You can refer to the contact list when entering the IP address, SIP URI (or SIP user name), or MCU’s conference room number@IP address, by following the procedure below (You cannot enter a destination using the call history.): Press [G].

  • Page 42: Calling From The Call History

    • 2-party/3-party/4-party video conference calls can be made using the outgoing call history. • When connecting to non-Panasonic video conference systems, you can make only 2-party video conference calls using the outgoing call history. • For video conference calls made using the contact list, the contact name is displayed. For video conference calls made by entering the IP address/SIP URI/MCU’s conference room number@IP address directly...
  • Page 43 Starting a Video Conference Press [Menu]. • The Menu screen is displayed. Select "Call History" using [ ] and press [Enter]. • The outgoing call history screen is displayed. 2, 3 Note • The result of the video conference call is displayed in the "Call result"...
  • Page 44 Starting a Video Conference Select the party you want to call using [ Note • If you press [Enter], the call history details screen is displayed. • When not selecting a local site (Page 107), "Local site name" will be blank. •...

  • Page 45: Answering A Video Conference Call

    Starting a Video Conference Answering a Video Conference Call Depending on your setting, you can either respond to a request to participate in a video conference call manually (manual answer) or automatically (automatic answer) (Page 85). Note • Make sure that peripheral devices (e.g., display, main video camera) are turned on. When Manual Answer is Set When a video conference call is incoming there will be an incoming call ring, and a dialogue box is displayed.
  • Page 46 Starting a Video Conference Note • If you do not answer a video conference call within approximately 60 seconds, the call will be terminated automatically. When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring, and transmission then begins.

  • Page 47: Changing The Screen Layout

    Changing the Screen Layout Changing the Screen Layout during a 2-party Video Conference Call You can choose from 3 different screen layouts when taking part in a 2-party video conference call. Press [Layout]. • The screen will cycle through the available layouts each time you press [Layout].
  • Page 48 [R]: The screen layout will be switched to Layout 1. • When connecting to an MCU or non-Panasonic video conference system, images received from the other party may not be displayed in the correct aspect ratio (the ratio of the width of the image to its height).

  • Page 49: Changing The Screen Layout During A 3-Party Video Conference Call

    Changing the Screen Layout Changing the Screen Layout during a 3-party Video Conference Call You can choose from 7 different screen layouts when taking part in a 3-party (This Site, Site 1, Site 2) video conference call. Press [Layout]. • The screen will cycle through the available layouts each time you press [Layout].
  • Page 50 Changing the Screen Layout Layout 1 Layout 2 Layout 7 Layout 3 Layout 6 Layout 4 Layout 5 A: Site 1 B: Site 2 C: This Site User Manual...
  • Page 51 Changing the Screen Layout Note • You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout. layout displayed by each button depends on the screen layout currently in use. You cannot switch the screen layout to Layout 2 directly. However, you can switch to Layout 2 if you press [Layout] first (Page 49).

  • Page 52: Changing The Screen Layout During A 4-Party Video Conference Call

    Changing the Screen Layout Changing the Screen Layout during a 4-party Video Conference Call You can choose from 6 different screen layouts when taking part in a 4-party (This Site, Site 1, Site 2, Site 3) video conference call. Press [Layout]. •...
  • Page 53 Changing the Screen Layout Layout 1 Layout 2*¹ Layout 6 Layout 3 Layout 4 Layout 5 A: Site 1 B: Site 2 C: Site 3 D: This site Image edges are trimmed and the image is centred. Note • You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout. The layout displayed by each button depends on the screen layout currently in use.
  • Page 54 Changing the Screen Layout Display Screen Layout Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example: When using Layout 3 [B]: The screen layout will be switched to Layout 1. [R]: The screen layout will be switched to Layout 2.

  • Page 55: Controlling A Ptz Camera

    The features that can be used may be limited depending on your video camera model. (e.g., A video camera with only a zoom feature) • When the other party is using a non-Panasonic video conference system, some operations may not be available, or unintended operations may occur. Press [CAM Ctrl].
  • Page 56 Controlling a PTZ Camera Use [ ] to select the site to display and press [Enter]. • The camera control screen is displayed. User Manual...
  • Page 57 Controlling a PTZ Camera Press the buttons of the remote control to operate the PTZ camera. [B]: Zoom out [R]: Zoom in ]: Pan the camera left/right. ]: Tilt the camera up/down. • The movement continues as long as you hold down the button, and stops when you release the button.

  • Page 58: Recalling A Registered Preset

    Controlling a PTZ Camera Recalling a Registered Preset During a video conference call, you can set the other party’s PTZ camera’s direction and zoom settings to a desired position by selecting a preset (pan, tilt, and zoom position) registered in their PTZ camera. Note •...
  • Page 59 Controlling a PTZ Camera Press a numeric button (1–9) to select the preset number that you want to recall. • The direction and zoom of the other party’s PTZ camera will change to that of the registered preset. Note • If a number which has no preset registered to it is selected, the PTZ camera’s direction or zoom will not change.

  • Page 60: Adjusting The Volume And Tone

    Adjusting the Volume and Tone Adjusting the Volume You can adjust the volume during a video conference call. Press [Volume (+/–)]. • The volume level bar is displayed at the bottom of the screen. Adjust the volume using [Volume (+/–)]. •...

  • Page 61: Muting The Microphone

    Adjusting the Volume and Tone Muting the Microphone During a video conference call, you can mute the microphone so that your voice cannot be heard by the other party. You will be able to hear the other party’s voice, but they will not be able to hear you. Note •...

  • Page 62: Reducing Microphone Noise

    Adjusting the Volume and Tone Reducing Microphone Noise You can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a video conference call. When noise reduction is in effect, the volume level of voices may also be reduced. Press [Y].

  • Page 63: Adjusting The Tone

    After a video conference call is finished, the tone setting returns to the value set before starting the call. • When connecting to an MCU or non-Panasonic video conference system, the tone is set to "Standard" and cannot be changed. User Manual...

  • Page 64: Displaying Other Video Sources

    Displaying Other Video Sources Displaying a Computer’s Screen You can display a computer’s screen on your display and to other parties by connecting the computer to the unit. This is convenient when explaining something on the computer’s screen while showing it to others, for example. Main video camera Computer Router...
  • Page 65 Note • When connecting to an MCU or non-Panasonic video conference system, the same screen may not be shown on the other party’s display depending on the other party’s screen layout. Ask the other party to change their screen layout to display your computer’s screen.
  • Page 66 Pressing [Full Screen] on the remote control will hide or unhide the other party’s information, duration, and guide displays. • When connecting to another Panasonic HD Visual Communication Unit: – While displaying your computer’s screen, the other party cannot press [PC] to display their own computer’s screen.
  • Page 67 Displaying Other Video Sources Note • On the Home screen, you can also display the computer’s screen on your display by pressing [PC]. While the computer’s screen is displayed, the unit will not enter screen standby mode. To return to the Home screen, press [Camera Main].

  • Page 68: Displaying The Sub Video Camera's Image

    Displaying Other Video Sources Displaying the Sub Video Camera’s Image When a sub video camera is connected to the unit, you can display the sub video camera’s image on your display and to other parties. Main video camera Sub video camera Router Internet DCE: Data Circuit-terminating Equipment...
  • Page 69 Note • When connecting to an MCU or non-Panasonic video conference system, the same image may not be shown on the other party’s display depending on the other party’s screen layout. Ask the other party to change their screen layout to display your sub video camera’s image.
  • Page 70 Displaying Other Video Sources • When connecting to an MCU or non-Panasonic video conference system: – Even while displaying your sub video camera’s image, it is also possible for the other party to start sharing their sub video camera’s image. In this case, note that the other party’s sub video...
  • Page 71 Note • Fix your sub video camera and the object so that the image is not blurred. • You cannot perform this operation when connecting to an MCU or non-Panasonic video conference system. Press [Camera Sub]. • The sub video camera’s image is displayed.

  • Page 72: Displaying The Connection Status

    Displaying the Connection Status Displaying the Connection Status You can confirm the connection status of the network and peripheral devices. Press [Status]. • The connections status screen is displayed. An "X" mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected.

  • Page 73: Displaying Unit Information

    Displaying the Connection Status Displaying Unit Information Press [Status] twice. • The unit information screen is displayed. Note • When you are not using a SIP server, "SIP Username" and "SIP Domain Name" will be blank. • The status of communication encryption is displayed under "Encryption"...
  • Page 74 3 parties displayed under "Site 1", "Site 2" and "Site 3". *1*2 "Frequency" is not displayed when connecting to an MCU or non-Panasonic video conference system. Depending on the other party, "Name" may be blank. Press [Back]. •...

  • Page 75: About Enhanced Features

    Description KX-VCS101 Activation Key Card Connection Enhancement Enables the connection to MCUs (Connection and non-Panasonic video Enhancement) conference systems. Note • Once you have activated new features (Page 101), they remain activated even after software updates or a system initialisation.

  • Page 76: Enabling Connection To Non-Panasonic Video Conference Systems

    About Enhanced Features Enabling Connection to Non-Panasonic Video Conference Systems You can connect to a non-Panasonic video conference system and have a 2-party video conference call. Intranet Note • To connect to non-Panasonic video conference systems, you must purchase an activation key card (KX-VCS101) and activate this feature beforehand (Page 101).

  • Page 77: Enabling Connection To An Mcu

    About Enhanced Features Enabling Connection to an MCU Connecting to an MCU allows you to have a video conference call with 5 or more parties. Intranet Note • To connect to an MCU, you must purchase an activation key card (KX-VCS101) and activate this feature beforehand (Page 101).
  • Page 78 Doing so allows you to operate (e.g., change the screen layout) the MCU remotely. Note • Tone signals can only be sent when connecting to an MCU. They cannot be sent between Panasonic HD Visual Communication Units. • Features and operations that can be performed remotely will vary depending on the MCU.

  • Page 79: Contacts And Settings

    Contacts and Settings Contacts and Settings Adding Contacts to the Use [ ] to select the following items for input: "Group/Site": Enter a name for the contact (up to Contact List 24 characters) (Page 110). "Speed Dial": Enter a speed dial number (1–300). "Multi-Point": Use [ ] to select "No".

  • Page 80: Editing Contact Information

    Contacts and Settings Note Press [G]. • A dialogue box to confirm the saving of settings • To continue entering another contact, press is displayed. [B] and repeat steps 3–5. Use [ ] to select "Yes" and press [Enter]. Press [Home]. •...

  • Page 81: Deleting A Contact

    Contacts and Settings Use [ ] to select the item you want to edit and Use [ ] to select "Yes" and press [Enter]. make any changes (Page 110). • The contact list screen is displayed. Note • When editing a single-party contact, you Press [Home].
  • Page 82 Contacts and Settings • Use [ ] to select the single-party entry you If a host name is displayed in the "Site" column of the call history, the party cannot be registered want to add as a contact, and press [B]. in your contact list.

  • Page 83: Changing System Settings

    Contacts and Settings Changing System Use [ ] to select "Yes" and press [Enter]. • The system settings screen is displayed. Settings Press [Home]. • The Home screen is displayed. Note • If a video conference call is received while data is being entered, a dialogue box to confirm if you Setting the Date and Time answer a video conference call is displayed.

  • Page 84: Making Network Settings

    Contacts and Settings Note Making Network Settings • "IP Address", "Subnet mask", and Press [Menu]. "Default Gateway" can be entered only if • The Menu screen is displayed. "IP Address" is set to "Manual". • If the value for "IP Address", "Subnet Use [ ] to select "Settings"...

  • Page 85: Making Connection Settings

    To view all the items, press [R] to move to the • When connecting to an MCU or next page, and press [B] to move to the non-Panasonic video conference system, previous page. You must save the settings set "Encryption" to "OFF" because separately for each screen on which you encryption is not available.
  • Page 86 (This mode switches the display resolution • When connecting to an MCU or according to the condition of the network.) non-Panasonic video conference system, – "Auto" (default): This mode selects either "Full or when one of the other parties is using an HD"...

  • Page 87: Making Screen Standby Settings

    Contacts and Settings "MIC detection": Use [ ] to select whether to Use [ ] to select "Settings" and press [Enter]. enable the detection of the connection status of the Boundary Microphones. • The system settings screen is displayed. – "ON"...

  • Page 88: Setting The Mic Position

    Contacts and Settings Note Use [ ] to select "Settings" and press [Enter]. • You can listen to a sample of the following • The system settings screen is displayed. items by pressing [R]. – "Welcome Screen Vol." Press [ –...
  • Page 89 Contacts and Settings Note Use [ ] to select "MIC Setting" and press [Enter]. • If the manual settings screen is displayed, • The auto settings screen is displayed. press [B] to return to the auto settings screen. Note • If the manual settings screen is displayed, proceed to step 6.
  • Page 90 Contacts and Settings When setting Boundary Microphones in a row When setting Boundary Microphones as perpendicular to the display: follows: Main video camera Display Main video camera Display Speaker Speaker Speaker Speaker R ch L ch MIC 1 R ch L ch MIC 1 MIC 3...

  • Page 91: Making Remote Control Settings

    Contacts and Settings • Making Remote Control When "ON" is selected, if the unit receives a signal from a remote control that has an ID Settings different from the one specified on the Home screen, a warning is displayed. Follow the You can specify a remote control ID from 1, 2, or 3 for procedures on the screen to change the remote both the remote control and the unit.

  • Page 92: Making Language Settings

    Contacts and Settings Use the following procedure to change the ID of the Use [ ] to select "Language Setting" and remote control. press [Enter]. Press and hold [·] and [#] at the same time. • The language settings screen is displayed. Within 2 seconds after you release the buttons, press the number (1 to 3) corresponding to the ID that you specified for "Remote control ID"...

  • Page 93: Making Multicast Setting

    Contacts and Settings Performing System • The second page is displayed. Press [ ] three times to select the Maintenance fourth item from the top, press [Enter]. • The language settings screen is displayed. Repeat the procedure from step 5. Display Unit Information Press [Home].

  • Page 94: Performing A Network Test

    If the IP address contains 1 or 2 digit follows: numbers, enter these numbers as they are. – "Connection Enhancement": Connection Do not enter like [.001]. to MCUs and non-Panasonic video Example: The IP address is [192.168.0.1]. conference systems is available. – Correct entry: [192.168.0.1] –...

  • Page 95: Performing Remote Maintenance

    Contacts and Settings Use [ ] to select "Settings" and press Note [Enter]. • If you do not press [R], the self diagnosis • The system settings screen is displayed. will automatically end after about 10 minutes. Press [ ] twice. •...

  • Page 96: Making Administrator Menu Settings

    Contacts and Settings Making Administrator Use [ ] to select "Password", then enter the administrator password (4–10 digits). Menu Settings Note • Please enter the administrator password Note that was set during installation. • If a video conference call is received while data •...

  • Page 97: Making Encryption Settings

    • • The admin menu screen is displayed. When connecting to an MCU or non-Panasonic video conference system, set "Encryption" to "OFF" because encryption is not available. Encryption must be disabled on both sides. "Encryption Key": Enter an encryption key (4 to 256 characters [alphanumeric, space, symbols]) (Page 110).

  • Page 98: Making Software Update Settings

    Contacts and Settings Note Use [ ] to select "Update Settings" and press [Enter]. • &, <, >, comma (,), double quotation mark • The update settings screen is displayed. (") cannot be entered. • While being entered, the characters of the encryption key are displayed, but once the settings are saved, all the characters will be displayed as asterisks (*), and you will no...

  • Page 99: Making Connection Mode Setting

    These settings can only be made in IP mode (Page 99). • Video conference calls to an MCU or a non-Panasonic video conference system through a SIP server using a SIP URI are not guaranteed. • When connecting to an MCU by entering the MCU’s conference room number@IP address,...
  • Page 100 Contacts and Settings "Authentication ID": Enter an authentication ID Use [ ] to select "SIP Settings" and press (1–60 characters [alphanumeric, space, symbols]) [Enter]. (Page 110). &, <, >, comma (,), double quotation • The SIP setting screen is displayed. mark (") cannot be entered.

  • Page 101: Performing System Initialisation

    Contacts and Settings To Confirm the MPR ID Performing System Login to the administrator menu (Page 96). Initialisation • The admin menu screen is displayed. Login to the administrator menu (Page 96). Press [ • The admin menu screen is displayed. •...

  • Page 102: Updating Software

    Login to the administrator menu (Page 96). follows: • The admin menu screen is displayed. – "Connection Enhancement": Connection to MCUs and non-Panasonic video Press [ conference systems is available. • – The second page is displayed. "None": No features have been activated.

  • Page 103: Making Audio Input Settings

    Contacts and Settings When "Automatic Version Check" is set to The message displayed before the second restart "OFF" (Page 98): Use [ ] to select "Software updates" and press [Enter]. • The system checks for version updates. The latest software version will be displayed next to "Available Software version :".

  • Page 104: Making Hdmi Settings (For Checking Operation)

    Contacts and Settings Making HDMI Settings (for Press [ Checking Operation) • The second page is displayed. Note Use [ ] to select "Audio Input" and press • This setting is for verifying HDMI operation. This [Enter]. setting does not need to be changed usually. •...

  • Page 105: Making Local Site Settings

    "Encryption Key" setting. This setting is Registering a Local Site available only in NAT Traversal mode. For details, refer to the following web site: Press [Menu]. http://panasonic.net/psn/products/hdvc/ • The Menu screen is displayed. nat_traversal/index.html "Connection mode": Use [ ] to select a Use [ ] to select "Select local site"...
  • Page 106 "SIP Transport Protocol": Use [ ] to select • When connecting to an MCU or between protocols (UDP, TCP, or Auto [default]) non-Panasonic video conference system, used when communicating via SIP. set "Encryption" to "OFF" because encryption is not available. Encryption must Note be disabled on both sides.

  • Page 107: Selecting A Local Site

    Contacts and Settings Note • When there is a problem with the SIP server, or when SIP settings are incorrect • "IP Address", "Subnet mask", and (on the server or on the unit), etc., and video "Default Gateway" can be entered only if conference calls cannot be made, on the "IP Address"...

  • Page 108: Editing Local Site Information

    Contacts and Settings • Editing Local Site Information "Not Registered" is displayed for sites that have not been registered. Press [Menu]. • The Menu screen is displayed. Press [G]. • A dialogue box to confirm the temporary use of Use [ ] to select "Select local site"...
  • Page 109 Contacts and Settings Use [ ] to select "Select local site" and press [Enter]. • The select local site screen is displayed. Use [ ] to select the local site you want to delete. Press [R]. • A dialogue box to confirm deletion is displayed. Use [ ] to select "Yes"...

  • Page 110: Input

    Input Inputting Letters and Numbers You can use the remote control to input letters and numbers. The following tables detail the characters and numbers that can be input. The language that can be input depends on which language is selected through system settings. Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed.
  • Page 111 Input Table 1 English (For KX-VC500BX/KX-VC500CX/KX-VC500EX) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 112 Input Table 2 German (For KX-VC500EX only) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 113 Input Table 3 French (For KX-VC500EX only) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 114 Input Table 4 Italian (For KX-VC500EX only) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode a à...
  • Page 115 Input Table 5 Spanish (For KX-VC500BX/KX-VC500CX/KX-VC500EX) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 116 Input Table 6 Dutch (For KX-VC500EX only) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 117 Input Table 7 Portuguese (For KX-VC500BX/KX-VC500CX/KX-VC500EX) Latin Mode Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Number Uppercase Lowercase Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred -preferred -preferred Mode Mode Mode Mode Mode Mode A À...
  • Page 118 Input Table 8 Russian (For KX-VC500CX only) Cyrillic Mode Latin Mode Number Uppercase Lowercase Uppercase Lowercase Button Mode -preferred -preferred -preferred -preferred Mode Mode Mode Mode Continued on next page User Manual...
  • Page 119 Input Continued from previous page Extended Character 1 Extended Character 2 (Western Europe) Mode (Eastern Europe) Mode Uppercase Lowercase Uppercase Lowercase Button -preferred -preferred -preferred -preferred Mode Mode Mode Mode A À Á Â Ã Ä Å a à á â ã ä å æ Æ...
  • Page 120 Input Switching the Input Mode Each time [B] or [R] is pressed, the input mode will be switched in the following cycle: • [B] (When language other than Russian is selected for the display language): latin mode ® number mode ® extended character 1 mode ® extended character 2 mode [B] (When Russian is selected for the display language): Cyrillic mode ®...

  • Page 121: Miscellaneous

    Miscellaneous Changing the Remote Control Batteries For users in Taiwan only Open the cover. Take out the R6 (AA) batteries. Insert new batteries (R6 [AA] dry cell), minus side first, then close the cover. User Manual...

  • Page 122: Cleaning The Unit

    Miscellaneous Cleaning the Unit When cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the power is on may cause a malfunction. • Wipe the unit with a dry, soft cloth. When the unit is very dirty, first clean it with a neutral, household cleaning agent using a well-wrung, damp cloth.

  • Page 123: Additional Information

    → Set the display to show images at full screen. properly. • When connecting to an MCU or non-Panasonic video conference system, the other party’s image may be trimmed, depending on the device used by the other party. → Contact your dealer.
  • Page 124 Additional Information Problem Cause and Solution Operation is unresponsive or • Cables or cords may not be connected properly. incorrect. → Check that all cables to the unit are connected properly (Page 19). • An error has occurred. → Turn off the unit and restart it. •...
  • Page 125 • The other party is using a non-Panasonic video conference system. → If the other party uses a non-Panasonic video conference system, some operations may not be possible or some operations may not function as expected. User Manual...
  • Page 126 → If you are trying to connect to a non-Panasonic video conference system, a connection might not be possible depending on either your or the other party’s bandwidth settings. Either check your settings and change them, or have the other party do the same (Page 85, Page 105).
  • Page 127 There may be a problem with your communication lines. → Contact your dealer. • If you are trying to connect to an MCU or non-Panasonic video conference system, encryption is enabled on either your or the other party’s side. →...
  • Page 128 Additional Information Problem Cause and Solution The computer or sub video • Cables or cords may not be connected properly. camera’s video is not → Make sure all connections to the unit are correct (Page 64, Page 68). displayed. On the Home screen, press [PC] or [Camera Sub] and then check the computer’s screen or sub video camera’s image (Page 64, Page 68).

  • Page 129: Audio

    Additional Information Audio Problem Cause and Solution The other party cannot hear • The microphone cable is not properly connected. your voice. → Check that the microphone is properly connected to the unit (Page 19). Perform self diagnosis, and check the performance of the microphones that are connected to the unit (Page 94).

  • Page 130: System Settings

    Additional Information Problem Cause and Solution Sound cuts out or echoes. • Adjustments to the environment immediately after a video conference call has begun may not yet have completed. → Immediately after a video conference call has begun, be sure to speak in turn with other parties.

  • Page 131: If These Messages Appear

    Additional Information If These Messages Appear Message Cause and Solution Call FAILED. Encryption • The encryption settings do not match those of the other party in a video settings (On/Off) must match. conference call. Please change the encryption → Change the encryption settings to match those of the other party setting on one side and try (Page 85, Page 97).
  • Page 132 Additional Information Message Cause and Solution PC is not connected. • A cable or cord is not properly connected. Check the connection. → Check that all cables to the unit are connected properly (Page 64). • The computer is not turned on. →...
  • Page 133 Check the software version of all parties. Update the unit with the older software version so that the versions match. Call FAILED. "Connection • A connection is trying to be established with an MCU or non-Panasonic Enhancement" feature must video conference system even though the feature for connecting to be activated before MCUs or non-Panasonic systems has not been activated.
  • Page 134 For details about supported versions and features, contact your dealer. • Connection to an unsupported MCU or non-Panasonic video conference system was attempted. → For details about supported MCUs and non-Panasonic video conference systems, contact your dealer.
  • Page 135 Additional Information Message Cause and Solution The address is invalid. • The IP address contains an invalid value. → Enter the IP address correctly. The correct format is XXX.XXX.XXX.XXX (dotted format decimal notation). If the IP address contains 1 or 2 digit numbers, enter these numbers as they are.
  • Page 136 LAN cable. Disconnected. • When connecting to an MCU or non-Panasonic video conference system, the video conference call was disconnected because encryption settings were enabled. →...

  • Page 137: Miscellaneous

    Additional Information Message Cause and Solution Invalid Operation. Initial • In local site settings, you tried to select and save a connection mode setting is not completed. without completing network settings. → Before making local site settings, change the connection mode (Page 99) and make network settings (Page 84).

  • Page 138: Specifications

    Specifications System Specifications Video Compression Method H.264 Compatible • 1920 ´ 1080p Resolutions 1920 ´ 1080i • • 1280 ´ 720p • 1280 ´ 540p • 960 ´ 540p • 704 ´ 480p • 352 ´ 240p 1920 ´ 1080i Camera Input Resolution PC Input Resolutions XGA, SVGA, VGA...
  • Page 139 Specifications Operating Temperature 0 °C–40 °C Operating Humidity 10 %–90 % (non-condensing) Either output can be set through system settings (Page 89); only monaural is available when connecting to MCUs and non-Panasonic video conference systems. User Manual...

  • Page 140: Index

    KX-VCS101 (Activation Key Card for Connection Enhancement) Activating Enhanced Features 75, 101 Enabling Connection to an MCU Language, setting Enabling Connection to Non-Panasonic Video Conference LED Patterns Systems Local Site, setting Activation Key Activation Key Card for Connection Enhancement (KX-VCS101)
  • Page 141 Index Unit Information, viewing 73, 93 Unit Name, setting Volume, adjusting User Manual...
  • Page 142 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd. , and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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