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Problem
Slogan is not printed as
expected
The printing image is
distorted
Noises as when franking
although no letter is
inserted
...
when weighing and for postage calculation
Menu "Rate"
missing from the main
menu
No weight display in the
main menu
...
when loading postage
Desired amount cannot
be called
...
in basic settings
Menu item "Create
account" missing
Possible cause and remedy
Do not fill up lines with blanks.
Enter line break with the arrow down key.
Please note: The mymail always prints the slogan
centred!
Letter has been moved during printing. Let go of the
letter during printing. Give large envelopes just a little
support.
This is not an error. The printing head moves into the
standby position. This prevents the ink cartridge drying
out. You can change the time span (see Chapter 10.8) .
The mymail does not "recognise" the scales. "Log off"
and then pull out the mains plug. Wait briefly and then
reconnect the mymail.
If the "Rate" menu is still missing: "Log off" and then
pull out the mains plug. Check the plug contact of the
scales and reconnect the mymail.
No postal rates selected or the selection is incomplete.
Select new postal rates (see Chapter 5.1 and 5.2) .
Impermissible amount. Enter a permissible amount
and try again. Amounts in steps of ten pounds are
permissible.
Remember that the maximum amount which can be
set is dependent on the postage credit still available at
your mymail! (See page 39.)
All 3 available account memories are already
occupied. Delete an account you no longer need.
Error messages and help
73
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