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72
mymail Operator Manual
12.2 Helpful user tips
Problem
...
in general
Blank display
Display lit,
but display blank
Strange behaviour, strange
displays
mymail blocks shortly and
emits loud mechanical
noise
...
when franking
mymail does not print
Possible cause and remedy
Check whether the power cable is plugged in correctly.
Pull out the plug, wait one minute then plug back in.
Select main menu "Log off" and confirm, pull out the
plug, wait 1 minute then re-insert the plug. Call Service
if the problem persists.
Pull out the power cable IMMEDIATELY. Check that
the cartridge lock is closed correctly (see page 58).
Plug the power cord back in.
Call Service if the problem persists.
Sensor does not recognise letter.
Place a letter at the right hand edge of the letter slot
and push in as far as it goes. (The sensor is in the back right
hand corner of the letter slot.)
The mymail does not recognise the double label. Place
a sheet or empty envelope under the label to be
printed and try again.
The mymail does not show the main menu. Press the
key
(at the bottom left) and try again.
The letter was already in the letter slot when you made
the settings in the operating menu.
Remove letter and re-insert.
Sensor does not recognise the sheet (e.g. for trial run).
Fold the sheet down the middle and place it in the
letter slot folded edge first.
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