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68
mymail Operator Manual
12.1 Error messages (alphabetically)
Error message
<0g!
>2kg!
Cannot authorise
MAC verify errors
Cartridge error
Download failed
Download postage
(date credit)
Download postage
(piece credit)
Duplicate
endorsement IDs
Duplicate name
ERR
Error reading card
Error xxx
Ink level low
Insufficient funds
Possible cause and remedy
The scales had a pre-load which was removed.
Tare the scales (see Chapter 10.13).
The mailpiece weighs more than 2 kg.
The scales are overloaded.
Do not place more than 2 kg on the scales.
Repeat installation procedure (see Installation Guide).
Note: Only the incomplete installation steps are offered
in the repetition.
Ink cartridge is missing or not correctly inserted.
Remove and re-insert the ink cartridge (see Chapter 11.3).
Repeat the process.
The last postage loading was too long ago.
Please load postage!
The last postage loading was too long ago.
Please load postage!
Endorsements card defective.
Request new endorsements card, specifying the error
message.
Assign another name.
The mailpiece is too heavy for the selected postal rates.
Check and change the postal rates.
Wrong card or card inserted incorrectly. Check the card
and re-insert it (chip must face backwards).
Note the error number and call service.
The ink cartridge is almost empty.
The postage in the mymail is insufficient. Load new
postage.
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