Samsung OfficeServ 500 User Instruction page 220

CALLING YOUR SYSTEM OPERATOR
• Dial 0 to call your system operator or group of operators.
• If you want to call a specific operator, dial that person's extension number.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKER key before you begin dialing.
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CALL PROCESSING
SYSTEM HOLD
• When you are connected to any call, press HOLD. The call will flash green at
your keyset. If this call appears on a line key at other keysets, it will flash red at
those keysets.
• To take the caller off hold, press that key and the green flashing light will go
steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL button will
automatically put your first call on hold and connect you to the new call.
Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
• Press the HOLD button twice. The call will flash green on your keyset and this
line will show a steady red light on other keysets.
• To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press TRANSFER and a
dial the station number (or press the appropriate DSS key). Press the HOLD key.
This will place the call on system hold on an available CALL button or Line Key at
the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line keys you
will hear No More Calls tone and must return to the other party by pressing
the TRANSFER key (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station. The
button that the call appears on will have a slow flashing amber light.
• When your phone rings, lift the handset or press the ANS/RLS key to answer
the recall.
iDCS Keyset
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