Uniform Call Distribution - Samsung OfficeServ 500 User Instruction

Manually changing an Auto Attendant greeting to an alternate greeting will
flash the RTO and/or RP button to indicate that the alternate greeting is set.
The system will continue in the selected ring plan until manually changed.The
auto ring plan service will be suspended during this time.
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UNIFORM CALL DISTRIBUTION

UCD is used to distribute calls to a group of agents. If the group members (agents)
are all busy, UCD controls queue patterns and information messages. It also pro-
vides agent and call statistics in both real time on a keyset display and in the form
of printed reports at a customer-provided printer.
Your installation and service company has already designed and programmed
these options for you, including the group members, timing parameters, greetings
and messages that play at different times while the call is being processed.
SUPERVISOR
Each UCD group can be assigned one or more optional supervisors. A supervisor
can be responsible for more than one UCD group. If you are a supervisor, you will
have a special key assigned to your display keyset that will allow you to adminis-
trate the UCD group. Your keyset will have a separate SUPERVISOR key for each
UCD group. UCD alarm conditions will show by flashing these keys.
ALARMS
Your installation and service company may have programmed alarm conditions to
alert you to the following:
The number of calls waiting at the UCD group has exceeded a specific pro-
grammed number
The amount of time a caller has been waiting has exceeded a specific pro-
grammed time
Both options above
When the alarm is activated at your keyset, one of the following will occur:
Your SUPERVISOR key will flash and the keyset display will indicate the type of
alarm condition (time or number of calls).
or
ALARM SUPERVISOR
5XX: RING COUNTS
AAUCD
Table of Contents
ALARM SUPERVISOR
5XX: QUEUE TIME
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