Samsung OfficeServ ITP-5121D User Manual page 164

SHORTCUTS
Calling
Calling a station that is busy or does not answer you can press [#] to immediately
send the call to the called parties mailbox.
Call Divert to Voicemail
While receiving an incoming (ringing) call, dial [,] to immediately send the caller
to your personal voicemail box. This will override the call forward no answer set-
ting.
Direct Messaging
[#] + DSS To make it easy to leave messages for others in your office without hav-
ing to dial their extension number first, keyset users may simply dial [#] plus a
mailbox (extension) number and leave a message directly. If you dial a busy exten-
sion press [#] to connect directly with the mailbox.
Self Memo (Reminder)
Pressing [##] will leave a message in your own mailbox. This is useful to remind
yourself of things to do now or in the future. Messages can be sent with future
delivery so you can have the system call you when items become due.
INTERACTIVE DISPLAYS
Display keyset users have the added advantage of using the soft keys and displays
to play, save, delete, reply, call, forward, rewind, pause, fast forward, change the vol-
ume, get message information, or help.
Viewing Mailbox Contents
If you have new messages, in addition to the Terminal Status Indicator (TSI) you
will be able to use the keyset displays and soft keys to communicate with the
Samsung Voicemail.
E-MAIL GATEWAY (EMG)
The E-Mail Gateway feature integrates your voice mail box with your email client.
No matter what email client software you are using or where you use it, you can
send voice mail messages and fax mail messages to your E-Mail inbox.
There are two parts to the E-Mail Gateway; E-Message Delivery and E-Message
Notification.
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1. E-MESSAGE DELIVERY: Voice mail messages (.wav) and/or fax mail messages
(.tiff ) are "delivered" to your Inbox with the appropriate attached file.
2. E-MESSAGE NOTIFICATION: You will receive an e-mail, with NO attachments,
notifying you that you have a voice and/or fax mail message in your Voice
Mail Box.
• As a subscriber you can use either E-Message Delivery and/or E-Message
Notification.
• As a subscriber you can have multiple e-mail addresses. (a maximum of
5 valid email addresses).
• E-Message Notification can be set to one e-mail address while E-Message
Delivery is set to different e-mail address.
Functionality
• With either type of EMG, when Caller ID (CID) is provided, the callers tele-
phone number will appear in the subject field of the email along with the
date and time stamp of when the voice message was originally recorded in
your Voice Mail Box.
• If the caller is also a subscriber on the system and the E-Mail Gateway is set
up with a valid "Reply To" address, the Subscriber's name will also appear in
the "From" field. Otherwise, the "From" field will display the name of the
Samsung voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the
message.
• Client will use their PC's Multi-Media kit (equipped with either speakers
and/or a headset) to listen to messages delivered to their e-mail Inbox.
IMPORTANT NOTE: If the PC/Laptop/PDA/Smart Phone/etc... is not
equipped with hardware and software capable of playing a '.WAV' file then
the E-Mail Gateway will not work for them until they add some method to
listen to '.WAV' files delivered to their Inbox.
The same applies to Fax Mail messages, if the device the subscriber is using
does not support the viewing of '.TIFF' files, then the E-Mail Gateway for
Fax Mail will not work for them until they add some method to view .tiff
files delivered to their inbox.
• No Synchronization of messages is performed between the Voice Mail Box
and the E-mail Inbox.
- Messages listened to, forwarded, deleted, and/or saved within an e-mail
inbox will NOT effect the status of that same new message in the Voice
Mail or the MWI (Message Waiting Indicator) associated with that mes-
sage on the phone.
- Also messages listened to in the Voice Mail, from a phone, will not change
the Unread/Read status of the same message in an e-mail inbox.
ITP-5107S
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