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Panasonic KX-TDA50 Technical Information page 2

Audio issue on ip phone
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For the purpose of this technical document, Two PCs are required at each specific IP network for this test.
Important Note:
Do not use any IP Softphone or SIP client while running this VoIP tool test.
Run the test in both directions of the IP network to get an accurate test result from the VoIP tool test.
Preparation:
1) Go to the BTS Dealer website at www.btsdealer.com.
2) Click on the Technical Support tab.
3) Click on the Software tab.
4) Under the KX-TDA/KX-TDE Unified Programming Tool & VoIP Test Tool, save the VoIP Test Tool
application onto the Local drive, preferable the Desktop folder.
5) Install the VoIP Test Tool onto both PCs.
6) Start the VoIP Test Tool on both PCs.
(*Reminder: If you are considering testing the VoIP Test Tool on a Point to Point IP network, between
two remote sites and you have verified that you are able to ping the remote gateway and PC, then
another person must be available at the remote site to conduct and simulate the VoIP Test.)
7) Configure the VoIP Test options accordingly, whether it is the VoIP Signal Test or the Audio Test.
8) Start the VoIP test from either PC, such as Site A or Site B) by clicking on the Connect button in the
Menu Bar.
9) The PC that started the connection will be Local and the other PC will be Remote.
10) The VoIP test will run for a period of 2 to 3 minutes and then will disconnect with the test result.
11) Save the test log onto you PC and run the same test on the remote PC.
Router Configuration:
1) Make sure you have either a router or a firewall with the latest firmware that can run and support VoIP
networks. Quality of Service (QOS)
2) Make sure you have the following UDP (RTP: Real-Time Protocol) ports enable on either router or
firewall to support VoIP traffic:
A) 1719 and 1720
B) 5004 through 5006.
C) 5060.
D) 5061.
E) 8000 through 8034.
F) 16384 through 16482.
3) Make sure that the router and firewall are configured for QoS: Quality Of Service and separate VLANs
to ensure priority of data and voice traffic on the IP network.
(*Note: Get assistance from the network administrator to configure the router, switch or firewall
accordingly).
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