Frequently Asked Questions - LifeShield home security system Setup Manual

1. Where do I find instructions on adding additional components to my LifeShield system?
Once you have your system set up, you may find you're interested in expanding it. That's easy to do. If you're interested in adding a Glass Break
Sensor, Water Sensor or other LifeShield compatible component to your system, you can refer to the instructions in the device guide inside each
individual product box, check with the Knowledge Base or refer to the LifeShield User Manual both found on lifeshield.com.
2. What is the LifeShield Return Policy?
This policy applies to purchases made directly from lifeshield.com, through a LifeShield Security Advisor, or through an authorized partner.
You can return the System for any reason and cancel this Contract within 7 days after the System is installed or activated. Please call 1-888-723-8894 to
receive a Return Material Authorization (RMA) number. If you do not install or activate the System within thirty (30) calendar days of your order, you will
conclusively be deemed to have accepted your System, and this Contract will continue in force. Once you activate your system you will enter a 7 day
practice period. After the 7 day practice period, the 'not monitored' notification on your console will disappear and your system will be fully monitored.
We are not obligated to issue an RMA after thirty (30) calendar days after your order. You must return the products to our warehouse within twenty
(20) calendar days of the issuance of the RMA. Accessory products purchased with a kit or separately from a kit are also subject to return policies listed
here. Returns must be in the original box with all parts and manuals in original, resalable condition, along with a copy of your purchase receipt. Be sure to
include the RMA number on the return package. We will exchange it or offer you a refund based on your original method of payment. A $50 restocking
fee and shipping charges will be deducted from the amount refunded. Returns must be postmarked by and received in our warehouse within 20 calendar
days of the issuance of the RMA number. All products must be packed in the original, unmarked packaging including any accessories, manuals, stickers,
signs, documentation and registration that shipped with the product, and the products must be in new, resalable condition. Incomplete, missing, or
damaged products not in resalable condition or products not meeting the return guidelines outlined in your product/service agreement will be subject
to MSRP charges. No returns will be accepted without an RMA number. Please allow an estimated 14 calendar days after receipt of your package for
refunds to be credited to the original purchasing credit card.
2. Do I have to purchase service with my LifeShield system?
Yes. The LifeShield system will not operate without monitoring service. LifeShield offers several service plans.
3. How do I cancel service?
Service may be cancelled by calling LifeShield Support at 1-877-973-9276. Service may not be cancelled via email.
4. Is there an early termination fee if I cancel service?
Your contract terms are set at the time of purchase. There will be a termination fee for early cancellation.
5. Do I have to have a landline phone to use LifeShield?
No; telephone lines are optional. If you don't have a telephone line, you must change a system setting in the LifeView Portal, so the system does
not expect normal phone line signals. LifeShield recommends a telephone line for the voice functionality of the Console and for redundant backup
communications to the monitoring center in case there's ever an interruption to your broadband connection.
6. What if I have VoIP?
LifeShield is VoIP compatible with most modems. (Note: The system will not work with Magic Jack). Your VoIP modem telephone line can plug into
your LifeShield system.
7. What if I have DSL?
LifeShield is DSL compatible. An Ethernet cable may be connected between your LifeShield system and your home router, which in turn connects to
your DSL modem. A telephone cord may then be connected between a telephone jack in your home and your LifeShield system, so long as a DSL filter
is installed into this connection. A DSL filter allows you to use the Console by preventing static from your DSL. NOTE: If you have DSL, you should
use a DSL filter on all of your home telephones to prevent this type of interference.
8. Will LifeShield cause interference with other RF products like my wireless network (Wi-Fi)?
LifeShield uses advanced radio frequency technology to avoid interference with other devices.
9. What if there is no telephone line near my broadband connection?
The LifeShield system can be connected to the telephone line from the Base or Console. Therefore, it is not required to have a telephone line near
your broadband connection.
10. How many Bases and Consoles can I have in my system?
The system supports 1 Base and 4 Consoles.
11. How many sensors can I have in my system?
The LifeShield system can support the use of up to 50 sensors of any type.
12. Are there special licenses needed to install a security system?
No special licenses are required to install a system in your home. However, be aware that some municipalities require a monitoring permit for police/
fire dispatch. LifeShield can help you navigate the process if you have any questions or concerns.

FREQUENTLY ASKED QUESTIONS

2021 Cabot Blvd. Langhorne, PA 19047
Customer Support: 1.888.464.7437 • www.lifeshield.com
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