Balance Enquiry; Voice Authorisation - Ingenico iWL250 User Manual

2.5 Balance Enquiry

Debit Cards Only
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At the READY Screen, Swipe the debit card
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Confirm with the customer which account type to select?
o
o
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Select the account required
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Press Enter (green key)
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Select Balance Enquiry followed by Enter
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Debit cards require a customer PIN code
Pass the terminal to the card holder to Enter their card PIN number and press Enter
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Once the PIN has been Entered:
o
o
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If approved, the balance will be displayed on the screen
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Press cancel (red key) to remove the balance from the screen

2.6 Voice Authorisation

Note: Credit Cards Only
Functionality enabled by ABSA
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Contact ABSA telephonically for Voice Authorisation Approval on 0860 100 018
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At the READY Screen, Swipe or Insert the card
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Select the VOICE OVERRIDE menu option followed by the Enter key (green key)
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Enter the Supervisor PIN followed by the Enter key
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Enter the 9-digit Authorisation Code provided by the Bank
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Press Enter (green key)
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Enter the Sale Rand value
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Press Enter (green key)
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Confirm the amount Entered
•
Press Enter (green key)
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Pass the terminal to the cardholder to Enter their PIN number followed by the Enter key
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The terminal will print two receipts, one for the merchant and another for the
cardholder
9 | P a g e
Cheque
Savings
Magstripe cards: The terminal will go online for PIN authentication and
approval
Chip Cards: The terminal will authenticate the PIN number offline and go
online for approval