Panasonic DBS 576HD Technical Manual page 14

You can even expand your system to include extensions in remote sites, by using the MCK
Extender system to connect digital key phones to the DBS 576HD across an IP network line.
Automatic Call Distribution
With the IFM (Integrated Feature Module) ACD system, or the standard "Built-in" ACD system,
calls can be automatically distributed to the least-busy extension first, or on a next-available-
extension basis. If the extension doesn't answer the call, you can program the system to continue
searching, transfer to a particular extension, transfer to Voice Mail, or disconnect the call. You can
control what the caller hears while he/she is waiting. Supervisors can instantly access the current
status of all agents right from their desk using a Large-Display telephone - no need for costly
computer programs to provide "real-time reporting". MIS reports can also be generated using
ACD/MIS software from a PC.
Voice Mail
The PanaVOICE Courier Voice Processing System is a comprehensive Automated Attendant and
Voice Mail application designed to deliver solutions for almost any customer application. The
Courier application resides on the Integrated Feature Module (IFM), a PC platform card that slides
into the DBS 576 & 576HD cabinet. This high-level of integration provides the user with state-of-
the art call processing functionality and a host of unique features.
The Courier line-up gives you several configuration options depending on your individual
application. Whether it's low port requirements for small offices, higher port capacity for networked
systems, or advanced Local Area Network (LAN) functionality, the Courier Voice processing line is
sure to deliver the solution that's right for your company.
The Courier Standard model provides exceptional value with its Linux operating system and its
Auto Attendant and Voice Messaging functionality for smaller telephone system configurations.
The Courier model is available in 2- and 4-port base units. As a standard feature of the Courier, a
Network Interface Card is built-in, which can be easily connected to your network or to an
individual office PC. This standard feature provides access to the Courier's programming user
interface, and can be administered from the comfort of your own desktop! Display telephone
integration, trunk mapping, and call record features are standard functions of the Courier 2- and
4-port base units.
Courier Lite offers the next level of performance with Microsoft's Windows NT Operating System
and enhanced features. Courier Lite is available as a four (4)-port model only. Display telephone
integration, trunk mapping, and call record are the standard functions of the Courier 4-Port Lite
unit. For advanced integration with your LAN to provide desktop message management, the Lite
model can be upgraded as an option with MailQuest functionality.
The Courier Plus IFM card was designed to provide the most advanced call processing
functionality, in addition to providing the maximum port capacity of the Courier line. The Courier
Plus models are based on Microsoft's Windows NT Operating System, and come in four (4)- or
eight (8)-port models for the DBS 576HD. The 4-port model can be expanded to an 8-port model at
any time.
Each Courier Plus base model comes equipped with MailQuest software built-in to the application.
By purchasing the desired number of MailQuest seats as an option, you can utilize MailQuest to
deliver desktop message management.
PanaVOICE Courier...messaging made easy!
14 Chapter 1 - System Overview