Follow-Along Identification; Positive Disconnect; Automatic Call Distribution (Acd); Ifm Acd - Panasonic DBS 576HD Technical Manual

Benefits:
• Station equipment doesn't have to be used for routing incoming DID calls to specific
mailboxes.

FOLLOW-ALONG IDENTIFICATION

Description:
When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice
Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding
directly to a personal mailbox. Any combination of digits 0-9, pause,
be programmed to make this feature work, depending on what the Voice Mail manufacturer
requires.
Benefits:
• Outside callers are not inconvenienced by having to dial extra digits to reach a
personal greeting.

POSITIVE DISCONNECT

Description:
Analog station ports can generate a positive disconnect (open loop) to devices that are attached
to them upon hang-up.
Benefits:
• Sending this signal allows quick disconnection from third-party Voice Mail or similar
devices.

Automatic Call Distribution (ACD)

ACD provides efficient presentation, handling, and management of incoming calls for phone systems
that experience heavy call traffic. Calls can be evenly (or fairly) distributed to different groups of
specialized users, called "agents". And call traffic data can be sent to a PC computer or printer
the DBS 576HD.
With the DBS 576HD you have two ACD options:
• IFM ACD (provided on the IFM ACD card)
• Built-In ACD (provided on the ACD card)

IFM ACD

IFM ACD provides advanced call distribution for multiple agents and groups, supervisor monitoring
features, all from one card installed in the DBS 576HD cabinet. In addition, the IFM ACD/MIS
software can be loaded on an external PC to provide supervisor reports of call data. This PC can be
connected to the IFM ACD card with an Ethernet (LAN) connection.
Panasonic's IFM ACD card is an application platform that includes a Pentium II 266 MHZ PC and 8
voice processing circuits. The IFM ACD software is pre-loaded on the IFM ACD hard drive.
Call traffic data can be sent to the IFM ACD/MIS software on a PC, and to a printer, through an
Ethernet connection (direct or across a LAN).
See your IFM ACD documentation for further details.
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Chapter 5 - Special Applications
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