Busy Override ("Barge-In"); Call Duration Display; Call Forwarding - Panasonic DBS 576HD Technical Manual

sound source than Music-On-Hold (MOH), but it can only use different sound sources when used
with the CPC-HM.
Applications:
• One sound source for employees (BGM, typically music), another for callers (MOH,
such as recorded advertisements).

BUSY OVERRIDE ("BARGE-IN")

Description:
An extension user can barge into a call on another extension, whether it's an outside or intercom
call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for
more information.
When a barge-in occurs, a 3-party conference call is created; all three parties can hear each
other and talk to each other. There are two ways to barge-in on a call:
Extension Busy Override, where the user dials the extension, gets busy tone, and dials a
code to barge-in.
CO Key Busy Override, where the user presses the lit CO line key on his/her phone that
represents the call in progress.
You can program the DBS 576HD to send an alert tone to all parties when the barge-in occurs.
You can also allow/block the phone's ability to perform this feature based on the phone's Class of
Service assignment (see CLASS OF SERVICE RESTRICTION in Chapter 3 - System Features
for more information).
Benefits:
• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent
information or other calls that need to be answered.
• Provides a way to establish a 3-party conference between two users and an outside
party, or among three users.

CALL DURATION DISPLAY

Description:
The length of a call in progress (minutes and seconds) is tracked and displayed on the phone's
LCD.
Benefits:
• Users can tell how long they've been on a call -- and what the SMDR report is going
to show for that call.

CALL FORWARDING

Description:
Call Forwarding allows users to automatically send their calls to another extension, to an outside
line, or to voicemail. There are several different types of call forwarding that can be set:
All Calls
If Busy
If No Answer
If Busy or No Answer
Call Forward/Outside
Chapter 4 - Station Features 53