Problems With Cartridges - Tandberg Data DAT 160 User Manual

Chapter 7–Troubleshooting

Problems with cartridges

DAT SCSI Tape Drives
46
3. Use the correct media type, for example:
• DAT 160 media with DAT 160 drives.
• DAT 72 media with DAT 72 drives.
Remember that although tape drives may be able to read earlier-format
media, see Table 6-1
backward-compatible
• DAT 160 media can only be used with DAT 160 drives.
• DAT 72 media can be used with DAT 160 and DAT 72 drives.
4. Has the cartridge been write-protected, see
"Write-protecting
5. Clean the tape heads with the cleaning cartridge, see
"Cleaning cartridges" on page 41. Be sure to use the correct cleaning
cartridge.
• DAT 160 cleaning cartridges with DAT 160 tape drives.
• Standard DDS cleaning cartridges with DAT 72 tape drives
6. Try the operation again.
7. If the problem still occurs, try using a different cartridge.
8. If the problem is still there, the problem probably lies with the drive or
the host computer.
Has the drive been moved recently? Have any cables been
disconnected and reconnected? Has the environment
changed—unusually hot, cold, damp or dry? Has there been dust or
dirt near the drive. Have reasonable precautions against static been
taken?
The problem could lie with the drive:
1. Check the cables and connectors.
2. Clean the tape heads with the cleaning cartridge.
3. If the problem persists, check the environmental conditions against the
specified limits (please visit the support pages at
www.tandbergdata.com). Perhaps move the drive to a more suitable
site.
Has a new operating system been installed in the host computer? Has
new backup software been installed?
The problem could lie with the host or the software. Consult the computer's
operating manuals, the software manual, or seek help from a service
engineer.
If you experience any problems using branded cartridges, check:
on page 40, the media itself is not
cartridges" on page 40?
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