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HP Pavilion 14 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion 14 Laptop PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion 14 Series

  • Page 1 Maintenance and Service Guide HP Pavilion 14 Laptop PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel, Core, available on your computer. computer, you agree to be bound by the terms and Pentium are trademarks of Intel Corporation of the HP End User License Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Exterior components ....................................9 Right side ....................................10 Left side ....................................12 Display ...................................... 13 Keyboard area ..................................15 TouchPad ................................15 Lights ................................... 16 Button, speakers, and vent ..........................17 Special keys ................................
  • Page 6 Using HP Recovery Manager to create recovery media ................98 Before you begin ........................... 98 Creating the recovery media ....................... 99 Using the HP Cloud Recovery Download Tool to create recovery media ..........99 Restoring and recovery ................................. 99 Restoring, resetting, and refreshing using Windows tools ................. 99 Restoring using HP Recovery Manager and the HP Recovery partition ............
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................... 104 Starting HP PC Hardware Diagnostics UEFI ....................104 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ............ 105 Downloading the latest HP PC Hardware Diagnostics UEFI version ........105 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..........................
  • Page 8 viii...

  • Page 9: Product Description

    14-ce1000 14-ce0000 through 14-ce2999 through 14-ce1999 through 14-ce0999 Product Name ● HP Pavilion 14 Laptop PC (model numbers √ 14-ce2000 through 14-ce2999) HP Pavilion 14 Laptop PC (model numbers √ ● 14-ce1000 through 14-ce1999) HP Pavilion 14 Laptop PC (model numbers √...
  • Page 10 Table 1-1 Product components and descriptions (continued) Category Description Computer models Computer models Computer models 14-ce2000 14-ce1000 14-ce0000 through 14-ce2999 through 14-ce1999 through 14-ce0999 Graphics ● NVIDIA GeForce MX150 with up to 2048-MB √ √ (continued) of discrete video memory NVIDIA GeForce MX130 with up to 4096-MB √...
  • Page 11 Table 1-1 Product components and descriptions (continued) Category Description Computer models Computer models Computer models 14-ce2000 14-ce1000 14-ce0000 through 14-ce2999 through 14-ce1999 through 14-ce0999 Panel ● 16:9 ultra wide aspect ratio, with √ √ √ (continued) narrow bezel 14.0-in, HD, BrightView, SVA (1366×768), √...
  • Page 12 √ indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88° wide field of vision, 1080p by 30 frames per second HP Wide Vision HD camera with indicator light, √ √ √ USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field...
  • Page 13 √ √ AC adapter: 65-W HP Smart AC adapter (EM) with √ √ √ ● power cord 65-W HP Smart AC adapter with power cord √ √ √ ● 45-W HP Smart AC adapter with power cord √ √ √...
  • Page 14 Table 1-1 Product components and descriptions (continued) Category Description Computer models Computer models Computer models 14-ce2000 14-ce1000 14-ce0000 through 14-ce2999 through 14-ce1999 through 14-ce0999 Power Power cord: 1.0 m conventional power cord with √ √ √ requirements a C5 connector (continued) Security Kensington Nano Security Lock...
  • Page 15 Table 1-1 Product components and descriptions (continued) Category Description Computer models Computer models Computer models 14-ce2000 14-ce1000 14-ce0000 through 14-ce2999 through 14-ce1999 through 14-ce0999 Operating Windows 10 Home 64-bit Single Language Value √ system India Market PPP (continued) Windows 10 Home 64-bit Single Language Value √...
  • Page 16 Chapter 1 Product description...

  • Page 17: Exterior Components

    Exterior components The computer features top-rated components. This chapter provides details about the components, their location, and how they work.

  • Page 18: Right Side

    ▲ reader. Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. USB Type-C port Connects a USB device such as a a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
  • Page 19 Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C port Connects a USB device such as a cell phone, camera, activity tracker, or smartwatch and provides data transfer.

  • Page 20: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 21: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –...
  • Page 22 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Support Assistant, and then select HP Documentation. ▲ Chapter 2 Exterior components...

  • Page 23: Keyboard Area

    Keyboard area TouchPad Table 2-6 TouchPad components and descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 24: Lights

    Lights Table 2-7 Light components and descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 25: Button, Speakers, And Vent

    Button, speakers, and vent Table 2-8 Button, speaker, and vent components and descriptions Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ●...

  • Page 26: Special Keys

    Special keys Table 2-9 Special key components and descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 27: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Table 2-10 Special key components and descriptions Icon Description...

  • Page 28: Bottom

    Bottom Table 2-11 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 29: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Page 30 Chapter 2 Exterior components...

  • Page 31: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components...
  • Page 32 Table 3-1 Computer components and descriptions Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover: In luminous green finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint reader cable, keyboard cable): For use in Belgium L51758-A41...
  • Page 33 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Canada L51756-DB1 For use in the Czech Republic and Slovakia L51756-FL1 For use in Denmark, Finland, and Norway L51756-DH1 For use in France L51756-051 For use in Germany L51756-041 For use in Greece L51756-151...
  • Page 34 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Hungary L51757-211 For use in Israel L51757-BB1 For use in Italy L51757-061 For use in Latin America L51757-161 For use in the Netherlands L51757-B31 For use in Portugal L51757-131 For use in Romania L51757-271...
  • Page 35 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Romania L51755-271 For use in Russia L51755-251 For use in Saudi Arabia L51755-171 For use in Slovenia L51755-BA1 For use in Spain L51755-071 For use in Switzerland L51755-BG1 For use in Taiwan L51755-AB1...
  • Page 36 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Taiwan L19195-AB1 For use in Thailand L19195-281 For use in Turkey L19195-141 For use in the United Kingdom L19195-031 For use in the United States L19195-001 For use in Uruguay L19195-BD1...
  • Page 37 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number In natural silver finish, equipped with fingerprint reader (includes fingerprint reader cable and keyboard cable): For use in Belgium L19194-A41 For use in Bulgaria L19194-261 For use in Canada L19194-DB1 For use in the Czech Republic and Slovakia L19194-FL1...
  • Page 38 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in France L19190-051 For use in Germany L19190-041 For use in Greece L19190-151 For use in Hungary L19190-211 For use in Israel L19190-BB1 For use in Italy L19190-061 For use in Latin America L19190-161...
  • Page 39 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Latin America L51754-161 For use in the Netherlands L51754-B31 For use in Portugal L51754-131 For use in Romania L51754-271 For use in Russia L51754-251 For use in Saudi Arabia L51754-171 For use in Slovenia L51754-BA1...
  • Page 40 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Slovenia L51752-BA1 For use in Spain L51752-071 For use in Switzerland L51752-BG1 For use in Taiwan L51752-AB1 For use in Thailand L51752-281 For use in Turkey L51752-141 For use in the United Kingdom L51752-031...
  • Page 41 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in the United Kingdom L51753-031 For use in the United States L51753-001 For use in Uruguay L51753-BD1 In plum mauve finish (includes keyboard cable): For use in Belgium L51751-A41 For use in Bulgaria L51751-261...
  • Page 42 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Canada L19197-DB1 For use in the Czech Republic and Slovakia L19197-FL1 For use in Denmark, Finland, and Norway L19197-DH1 For use in France L19197-051 For use in Germany L19197-041 For use in Greece L19197-151...
  • Page 43 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Hungary L19193-211 For use in Israel L19193-BB1 For use in Italy L19193-061 For use in Latin America L19193-161 For use in the Netherlands L19193-B31 For use in Portugal L19193-131 For use in Romania L19193-271...
  • Page 44 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Romania L19196-271 For use in Russia L19196-251 For use in Saudi Arabia L19196-171 For use in Slovenia L19196-BA1 For use in Spain L19196-071 For use in Switzerland L19196-BG1 For use in Taiwan L19196-AB1...
  • Page 45 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number For use in Taiwan L19192-AB1 For use in Thailand L19192-281 For use in Turkey L19192-141 For use in the United Kingdom L19192-031 For use in the United States L19192-001 For use in Uruguay L19192-BD1...
  • Page 46 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number Equipped with an Intel Core i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core L18499-001 ● processor (2400-MHz, 8.0 MB L3 cache, 15-W), an MX150 graphics subsystem with 4-GB of memory, and a non-Windows 10 operating system ●...
  • Page 47 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core L18495-001 ● processor (6.0-MB L3 cache, 15 W), an MX150 graphics subsystem with 2-GB of memory, a fingerprint reader, and a non-Windows 10 operating system Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core L18494-601...
  • Page 48 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core L36237-001 ● processor (4.0-MB L3 cache, 15 W), a UMA graphics subsystem, and a non-Windows 10 operating system ●...
  • Page 49 Table 3-1 Computer components and descriptions (continued) Item Component Spare part number Realtek RTL8822BE 802.11 ac 2x2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO 924813-855 supported) Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO L17365-005 supported) Intel Wireless ac 9461 NGW 1x1 M.2 NV + Bluetooth 5.0 L25889-005 Intel Wireless ac 9560 2x2 MU-MIMO + Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW...

  • Page 50: Display Assembly Components

    Display assembly components Table 3-2 Display assembly components and descriptions Item Component Spare part number Display bezel: For use only on computer models equipped with an FHD infrared camera L19182-001 For use only on computer models equipped with an HD non-infrared camera L19181-001 Camera/microphone module: For use only on computer models equipped with an FHD infrared camera...
  • Page 51 Table 3-2 Display assembly components and descriptions (continued) Item Component Spare part number For use only on computer models equipped with an HD non-infrared camera/microphone L18505-001 module Display panel: 14.0-in, FHD, AntiGlare, UWVA, 400 nits L51765-001 14.0-in, FHD, AntiGlare, UWVA, 250 nits L51766-001 14.0-in, FHD, AntiGlare, UWVA, 220 nits L19198-001...

  • Page 52: Miscellaneous Parts

    Miscellaneous parts components and descriptions Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, RC, EM, 4.5-mm, for use in all countries and regions except 913691-850 Argentina) 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, for use in Argentina) 710340-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm)
  • Page 53 Table 3-3 Miscellaneous parts components and descriptions (continued) Component Spare part number In rose gold finish L19171-001 Screw Kit L19189-001 Miscellaneous parts...
  • Page 54 Chapter 3 Illustrated parts catalog...

  • Page 55: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 56: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 57: Packaging And Transporting Guidelines

    The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Table 4-1 Typical electrostatic voltage levels Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V...
  • Page 58 Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items ● only at static-free workstations. Avoid contact with pins, leads, or circuitry. ● ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

  • Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 60 L51750-001 – For use only on computer models in luminous green finish ● ● L19170-001 – For use only on computer models in natural silver finish ● L51749-001 – For use only on computer models in plum mauve finish L19171-001 – For use only on computer models in rose gold finish ●...

  • Page 61: Battery

    Battery Table 5-2 Battery description and spare part number information Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Separate the display from the computer (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly.
  • Page 64 Remove the display bezel (4) from the display assembly. The display bezel is available spare part numbers L19182-001 (for use only on computer models equipped with an FHD infrared camera) and L19181-001 (for use only on computer models equipped with an HD non-infrared camera). If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module.
  • Page 65 Detach the camera/microphone module (2) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part numbers L18504-001 (for use only on computer models equipped with an FHD infrared camera) L18505-001 (for use only on computer models equipped with an HD non-infrared camera/microphone module).
  • Page 66 The panel is secured to the display enclosure with long strips of tape. Use a tweezer to grasp the tape just above each hinge (1). Pull the tape out from behind the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display adhesive is available using spare part number L28524-001.
  • Page 67 Remove display panel (5) from the display enclosure. Display panel conductive tape is available using spare part number L29768-001. Remove the display panel. The display panel is available using the following spare part numbers: L51765-001 – 14.0-in, FHD, AntiGlare, UWVA, 400 nits ●...
  • Page 68 Hinge covers are available using the following spare part numbers: ● L51748-001 – For use only on computer models in luminous green finish ● L19183-001 – For use only on computer models in natural silver finish L51747-001 – For use only on computer models in plum mauve finish ●...
  • Page 69 Remove the display hinges (3). The display hinges are available using spare part number L19185-001. If it is necessary to replace the display panel cable: Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras.
  • Page 70 Remove the display panel cable (3). The display panel cable is available using spare part numbers L19188-001 (for use only with the FHD infrared camera/microphone module) and L19187-001 (for use only with the HD non-infrared camera/microphone module). Models with an HD camera Models with an IR camera If it is necessary to replace the wireless antenna cables and transceivers: Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Hard Drive

    Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the enclosure with double-sided adhesive.) Release the wireless antenna cables from the retention clips and routing channels built into the sides of the display enclosure (2). Remove the antennas from the display enclosure (3).
  • Page 72 Remove the bottom cover (see Bottom cover on page 51). Remove the battery (see Battery on page 53). Remove the hard drive: Disconnect the hard drive cable from the ZIF connector on the system board (1). Remove the two Phillips M2.0×4.0 screws (2) that secure the hard drive to the computer. Rotate the inside of the hard drive upward (3), and then lift the hard drive out of the computer (4).
  • Page 73 Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 74: Wlan Module

    WLAN module Table 5-4 WLAN module description and spare part number information Description Spare part number Intel Dual Band Wireless ac 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless ac 3168 802.11 ac 1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8723DE 802.11 bgn 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-001...
  • Page 75 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 76: Solid-State Drive

    Solid-state drive Table 5-5 Solid-state module description and spare part number information Description Spare part number 512-GB, 2280, PCIe, NVMe solid-state drive L18510-001 256-GB, M.2 2280, SATA-3, solid-state drive with TLC L18508-001 256-GB, 2280, PCIe, NVMe solid-state drive L18509-001 128-GB, M.2 2280, SATA-3, solid-state drive with TLC L18507-001 Solid-state drive carrier L24936-001...

  • Page 77: Optane Memory Module (Select Products Only)

    Remove the drive (2) by pulling it away from the connector. Reverse this procedure to reassemble and install the solid-state drive. Optane memory module (select products only) IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state drives.
  • Page 78 Reverse this procedure to install the Optane memory module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 79: Memory Module

    Click Support, and then click Software & Drivers. Personal Computing In the Enter your HP product name, product number or serial number box, type the computer model information, and then click Find. (If necessary) Click the link for the computer model.
  • Page 80 Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

  • Page 81: Card Reader Board

    Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number L19155-001. Table 5-8 Card reader board description and spare part number information Description Spare part number Card reader board...

  • Page 82: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the TouchPad bracket, but does not include the TouchPad cable. The TouchPad cable is available using spare part number L19167-001. Table 5-9 TouchPad description and spare part number information Description Spare part number In luminous green finish L51746-001 In natural silver finish...
  • Page 83 Disconnect the cable from the ZIF connector on the TouchPad (1). Lift the keyboard cable to provide access to the screws(2). Lift the clear plastic covering the top of the screws (3). Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer. Remove the TouchPad from the computer (5).

  • Page 84: Lock Bracket

    Lock bracket Table 5-10 Lock bracket description and spare part number information Description Spare part number Lock bracket L19470-001 Before removing the lock bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Usb/Audio Board

    USB/audio board NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio board cable is available using spare part number L19153-001. Table 5-11 USB/audio board description and spare part number information Description Spare part number USB/audio board L19152-001 Before removing the USB/audio board, follow these steps:...

  • Page 86: Fingerprint Reader

    Fingerprint reader Table 5-12 Fingerprint reader description and spare part number information Description Spare part number In luminous green finish L51744-001 In natural silver finish L19163-001 In plum mauve finish L51743-001 In rose gold finish L19164-001 Before removing the fingerprint reader, follow these steps: Turn off the computer.

  • Page 87: Fan

    Table 5-13 Fan description and spare part number information Description Spare part number Fan for use only on computer models equipped with a graphics subsystem with discrete memory L19159-001 Fan for use only on computer models equipped with a graphics subsystem with UMA memory L19160-001 Before removing the fan, follow these steps: Shut down the computer.
  • Page 88 UMA graphics models: Disconnect the fan cable (1) from the system board. Remove the three Phillips M2.0×4.0 screws (2) that secure the fan to the computer. Remove the fan from the computer (3). Reverse these procedures to install the fan. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 89: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Table 5-14 Heat sink description and spare part number information Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L19156-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and 7th L19157-001...
  • Page 90 UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 91: System Board

    UMA graphics: Thermal paste is used on the processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. System board NOTE: All system board spare part kits include a processor and replacement thermal material. Table 5-15 System board description and spare part number information Description Spare part number...
  • Page 92 Table 5-15 System board description and spare part number information (continued) Description Spare part number Equipped with an Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor L51760-001 ● (2400-MHz, 8.0 MB L3 cache, 15-W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system ●...
  • Page 93 Table 5-15 System board description and spare part number information (continued) Description Spare part number Equipped with an Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0- L51759-001 ● MB L3 cache, 15 W), an MX130 graphics subsystem with 2-GB of memory, and a non-Windows 10 operating system Equipped with an Intel Core i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0- L18495-601...
  • Page 94 Table 5-15 System board description and spare part number information (continued) Description Spare part number Equipped with an Intel Core i3-8145U 2.10-GHz (SC turbo up to 3.90-GHz) dual core processor (4.0- L36237-601 ● MB L3 cache, 15 W), a UMA graphics subsystem, and the Windows 10 operating system ●...
  • Page 95 (5) Backlight cable (6) Keyboard cable (7) Speaker cable (8) USB board cable (9) Card reader cable (10) TouchPad cable Remove the five Phillips M2.0×4.0 screws (1) that secure the system board to the computer. Remove the two Phillips M2.0×2.5 screws (2) that secure the system board to the computer. Lift the system board out of the computer (3).
  • Page 96 Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 97: Speakers

    Speakers Table 5-16 Speakers description and spare part number information Description Spare part number Speakers (include cables) L19161-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 98: Power Connector Cable

    Power connector cable Table 5-17 Power connector cable description and spare part number information Description Spare part number Power connector cable L19162-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 99 Reverse this procedure to install the power connector cable. Component replacement procedures...

  • Page 100: Keyboard/Top Cover

    Keyboard/top cover The keyboard/top cover remains after removing all other spared parts from the computer. In this section, the first table provides the keyboard/top cover main spare part number. The second table provides the country codes. Table 5-18 Keyboard/top cover description and spare part number information Description Spare part number In luminous green finish, equipped with backlight and fingerprint reader (includes backlight cable, fingerprint...
  • Page 101 For use in country or Spare part For use in country or Spare part For use in country or region Spare part region number region number number Germany -041 Russia -251 United States -001 Greece -151 Saudi Arabia -171 Uruguay -BD1 Hungary -211...
  • Page 102 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 103: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 104: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 105: Backing Up, Restoring, And Recovering

    In addition to the Windows tools, depending on the operating system preinstalled on your computer, your computer may also include tools provided by HP for additional functionality. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

  • Page 106: Creating Hp Recovery Media (Select Products Only)

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 107: Creating The Recovery Media

    Windows tools for backing up, restoring, and recovering your computer on page Restoring using HP Recovery Manager and the HP Recovery partition You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state: Resolving problems with preinstalled applications or drivers—To correct a problem with a preinstalled...

  • Page 108: Recovering Using Hp Recovery Manager

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 109: Recovering Using Hp Recovery Media

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.
  • Page 110 102 Chapter 7 Backing up, restoring, and recovering...

  • Page 111: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 112: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 113: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    For some products, it may be necessary to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: Go to http://www.hp.com/support.

  • Page 114: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 115: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Depth 225.5 mm 8.88 in Width 326.8 mm 12.87 in Height 17.9 mm 0.71 in Weight With solid-state drive 1599 g 3.53 lb With hard drive 1694 g 3.73 lb With solid-state drive and hard drive 1705 g 3.76 lb...

  • Page 116: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment BrightView Anti glare Brightness 220 nits Backlight WLED Graphics adapter Thickness 3.6 mm (HD panels) 3.0 mm (FHD panels) Hard drive specifications Table 9-3 Hard drive specifications...
  • Page 117 Table 9-3 Hard drive specifications (continued) 1-TB* 500-GB* *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications 109...

  • Page 118: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications Table 9-4 Solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 119: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 120: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 121 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 122 114 Chapter 10 Power cord set requirements...

  • Page 123: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 124 116 Chapter 11 Recycling...

  • Page 125: Index

    Index caps lock light, identifying 16 AC adapter and battery light 10, 11 card reader board AC adapter, spare part numbers 44 removal 73 removal 79 action keys spare part number 41, 73 spare part number 79 identifying 18 card reader board cable spare part numbers 40 using 19 removal 73...
  • Page 126 AC adapter and battery 10, 11 power connector cable spare part numbers 43 caps lock 16 removal 90 HP PC Hardware Diagnostics UEFI drive 10, 11 spare part number 37, 90 downloading 105 mute 16 power connector, identifying 10, 11...
  • Page 127 100 security cable 12 vents, identifying 17, 20 USB flash drive 101 solid-state drive video, product description 4 using HP Recovery media 99 product description 3 recovery media removal 68 creating using HP Cloud Recovery spare part numbers 40, 68...
  • Page 128 120 Index...

This manual is also suitable for:

Pavilion 14-ce2000Pavilion 14-ce2999Pavilion 14-ce0000Pavilion 14-ce1000Pavilion 14-ce0999Pavilion 14-ce1999

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