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HP Pavilion 14 Maintenance And Service Manual

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HP Pavilion 14 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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  Summary of Contents for HP Pavilion 14

  • Page 1 HP Pavilion 14 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, core, and Pentium are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................7 Right side ................................7 Left side ................................. 9 Display ................................. 10 Keyboard area ..............................12 TouchPad ............................12 Lights ..............................13 Button, speakers, and vent ....................... 14 Special keys ............................
  • Page 6 Recovering using HP Recovery Manager ................... 77 What you need to know before you get started ............. 77 Using the HP Recovery partition (select products only) ..........78 Using HP Recovery media to recover ................78 Changing the computer boot order ................79 Removing the HP Recovery partition (select products only) .........
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................82 Starting HP PC Hardware Diagnostics UEFI ..................83 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........83 Downloading the latest HP PC Hardware Diagnostics UEFI version ......83 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 viii...
  • Page 9: Product Description

    Dis 2 GB Dis 2 GB Dis 4 GB Dis 4 GB (MX130) (MX150) (MX 130) (MX 150) Product Name HP Pavilion 14 Laptop PC √ √ √ √ √ √ √ * Model numbers: 14-ce000 – 14-ce099 Processors 8th generation Intel®...
  • Page 10 Category Description 7th gen 8th generation Intel® Core™ processors processors Dis 2 GB Dis 2 GB Dis 4 GB Dis 4 GB (MX130) (MX150) (MX 130) (MX 150) NVIDIA GeForce MX150 with up to 2048-MB √ of discrete video memory Panel 14.0-in, white light-emitting (WLED), eDP, √...
  • Page 11 DVD+/-RW DL SuperMulti √ √ √ √ √ √ √ Camera HP Wide Vision FHD infrared camera with √ √ √ √ √ √ √ indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, WDR, 88° wide...
  • Page 12 Realtek RTL8821CE 802.11 ac 1x1 WiFi √ √ √ √ √ √ √ + Bluetooth 4.2 Combo Adapter (MU- MIMO supported) External HP Multi-Format Digital Media Card Reader √ √ √ √ √ √ √ media cards Supports SD/SDHC/SDXC √...
  • Page 13 √ √ √ √ AC adapter: √ √ √ √ √ √ √ 65-W HP Smart AC adapter (EM) with power √ √ √ √ √ √ √ cord 65-W HP Smart AC adapter with power cord √ √ √...
  • Page 14 Category Description 7th gen 8th generation Intel® Core™ processors processors Dis 2 GB Dis 2 GB Dis 4 GB Dis 4 GB (MX130) (MX150) (MX 130) (MX 150) Windows 10 Home 64 Plus Single Language √ √ √ √ √ √...
  • Page 15: Getting To Know Your Computer

    Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C port Connects a USB device such as a a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
  • Page 16 Drive light Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C port Connects a USB device such as a cell phone, camera, activity tracker, or smartwatch and provides data transfer.
  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
  • Page 19 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
  • Page 20: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...
  • Page 21: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 22: Button, Speakers, And Vent

    Button, speakers, and vent Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 23: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.
  • Page 24: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Opens the “How to get help in Windows 10”...
  • Page 25: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...
  • Page 26: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Page 27: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components...
  • Page 28 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with keyboard Non-backlit keyboard, no fingerprint reader, natural silver L19190-xx1 Backlit keyboard, no fingerprint reader, natural silver L19191-xx1...
  • Page 29 Item Component Spare part number ● Intel Core i3-8130U processor L18503-xx1 ● Intel Pentium 4415U processor L18502-xx1 Heat sink (includes replacement thermal material): For use only on computer models equipped with a graphics subsystem with UMA memory L19157-001 and 7th generation Intel Core processors For use only on computer models equipped with a graphics subsystem with UMA memory L19158-001 and 8th generation Intel Core processors...
  • Page 30 Item Component Spare part number (17) Fingerprint reader (includes bracket) Natural silver models L19163-001 Rose gold models L19164-001 (18) Hard drive (does not include hard drive bracket or hard drive cable): 1-TB, 5400-rpm, SATA, 7.0 mm 762990-005 500-GB, 5400-rpm, SATA, 7.0 mm 778186-005 NOTE: The hard drive bracket is available using spare part number L19469-001.
  • Page 31: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel: For use on computer models equipped with a FHD infrared camera L19182-001 For use on computer models equipped with an HD non-infrared camera L19181-001 IR camera/microphone module L18504-001 HD camera/microphone module L18505-001 Display panel: Display assembly components...
  • Page 32 Item Component Spare part number FHD, anti glare, UWVA L19198-001 FHD, BrightView, UWVA L19199-001 HD, anti glare, SVA L19200-001 HD, BrightView, SVA L19201-001 Hinge covers Rose gold L19184-001 Natural silver L19183-001 Hinges (include left and right display hinges) L19185-001 Wireless antennas L19179-001 Display panel cable (includes the camera/microphone module cable) HD camera...
  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drives (M.2) 512-GB, PCIe, NVMe L18510-001 256-GB, SATA-3, TLC L18508-001 256-GB, PCIe, NVMe L18509-001 128-GB, SATA-3, TLC L18507-001 Optane memory module, PCIe, 16-GB L18506-001 Hard drives (do not include hard drive cable or brackets) 1-TB, 5400-rpm, SATA, 7.0 mm 762990-005 500-GB, 5400-rpm, SATA, 7.0 mm...
  • Page 34: Cables

    Cables Item Component Spare part number Display/HD camera cable L19187-001 USB board cable L19153-001 Card reader board cable L19155-001 Display/IR camera cable L19188-001 TouchPad cable L19167-001 Hard drive cable L19172-001 Chapter 3 Illustrated parts catalog...
  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, for use in Argentina) 710340-850 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 65-W AC adapter (non-PFC, RC, EM, 4.5-mm) 913691-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001 45-W HP Smart AC adapter (non-PFC, 4.5-mm, for use in Argentina)
  • Page 36 Chapter 3 Illustrated parts catalog...
  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 39: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 42 Remove the three Phillips M2.0×4.0 screws (P0 driver) along the front edge on the bottom cover Starting under the hinges, use a thin plastic tool (1) to pry the bottom cover off the computer (2). Remove the bottom cover (3). Reverse this procedure to install the bottom cover.
  • Page 43: Rj-45 Cover

    RJ-45 cover Description Spare part number RJ-45 cover not spared Before removing the RJ-45 cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 44: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 45: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 46 Separate the display from the computer (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly.
  • Page 47 If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. Component replacement procedures...
  • Page 48 Detach the camera/microphone module (2) from the display back cover. (The module is attached with double-sided adhesive.) The camera/microphone module is available using spare part numbers L18504-001 for FHD infrared camera/microphone modules and L18505-001 for HD non-infrared camera/microphone modules. Models with an HD camera Models with an IR camera If it is necessary to replace the display panel: Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 49 The panel is secured to the display enclosure with long strips of tape. Use a tweezer to grasp the tape just above each hinge (1). Pull the tape out from behind the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display adhesive is available using spare part number L28524-001.
  • Page 50 Remove display panel (5) from the display enclosure. Display panel conductive tape is available using spare part number L29768-001. Remove the display panel. The display panel is available using the following spare part numbers: ● L19198-001 – FHD, anti glare, UWVA ●...
  • Page 51 If it is necessary to replace the hinge covers, pull up on the side of the hinge covers to remove them. Hinge covers are available using spare part number L19184-001 for rose gold models and L19183-001 for natural silver models. If it is necessary to replace the display hinges: Remove the two Phillips M2.0×2.5 screws (1) from the top of the hinges.
  • Page 52 Remove the display hinges (3). The display hinges are available using spare part number L19185-001. If it is necessary to replace the display panel cable: Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras.
  • Page 53 Models with an IR camera If it is necessary to replace the wireless antenna cables and transceivers: Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the enclosure with double-sided adhesive.) Release the wireless antenna cables from the retention clips and routing channels built into the sides of the display enclosure (2).
  • Page 54 Remove the antennas from the display enclosure (3). The wireless antenna cables and transceivers are available using spare part number L19179-001. When reassembling the display, make sure the display cable routes through the right hinge (1) and the antenna cables route through the left hinge (2). Reverse this procedure to reassemble and install the display assembly.
  • Page 55: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive bracket is available using spare part number L19469-001. The hard drive cable is available using spare part number L19172-001 Description Spare part number...
  • Page 56 Pull the rubber bracket away from hard drive (1). Remove the two Phillips M2.0×4.0 screws (2) from the metal bracket. Remove the metal bracket (3). Disconnect the connector from the rear of the drive (4). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-001 Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855...
  • Page 58 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 59: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, PCIe, NVMe L18510-001 256-GB, SATA-3, TLC L18508-001 256-GB, PCIe, NVMe L18509-001 128-GB, SATA-3, TLC L18507-001 Solid-state drive carrier L24936-001 Solid-state drive board L24937-001 Solid-state drive cable L24938-001 IMPORTANT: An M.2 solid-state drive is installed into the M.2 connector that is used by an Optane memory module.
  • Page 60: Optane Memory Module

    Optane memory module IMPORTANT: The Optane memory module is installed into the M.2 connector that is used by M.2 solid-state drives. You cannot install both an Optane memory module and a solid-state drive in the computer. Description Spare part number Optane memory module, 16 GB L18506-001 Before removing the Optane memory module, follow these steps:...
  • Page 61: Memory Module

    Click Support, and then click Software & Drivers. Personal Computing In the Enter your HP product name, product number or serial number box, type the computer model information, and then click Find. (If necessary) Click the link for the computer model.
  • Page 62 Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
  • Page 63: Card Reader Board

    Card reader board Description Spare part number Card reader board L19154-001 Card reader board cable L19155-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 64: Touchpad

    TouchPad Description Spare part number TouchPad, natural silver L19165-001 TouchPad, rose gold L19166-001 TouchPad cable L19167-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad. Component replacement procedures...
  • Page 66: Lock Bracket

    Lock bracket Description Spare part number Lock bracket L19470-001 Before removing the lock bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 67: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board L19152-001 USB/audio board cable L19153-001 Before removing the USB/audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 68: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly, natural silver (includes bracket) L19163-001 Fingerprint reader assembly, rose gold (includes bracket) L19164-001 Before removing the fingerprint reader assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69: Fan

    Description Spare part number Fan for use only on computer models equipped with a graphics subsystem with discrete memory L19159-001 Fan for use only on computer models equipped with a graphics subsystem with UMA memory L19160-001 Before removing the fan, follow these steps: Shut down the computer.
  • Page 70 Remove the fan from the computer (3). Reverse these procedures to install the fan. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L19156-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and L19157-001 7th generation Intel Core processors Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory and...
  • Page 72 UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0×2.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 73 Reverse this procedure to install the heat sink. Component replacement procedures...
  • Page 74: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number System board or use in models with discrete graphics equipped with the following processors: Intel Core i7-8550U processor with an MX130 graphics card with 2 GB of discrete graphics memory L18497-xx1 Intel Core i7-8550U processor with an MX150 graphics card and 4 GB of discrete graphics memory L18499-xx1...
  • Page 75 ● Memory modules (see Memory module on page Heat sink (see Heat sink on page ● Remove the system board: Disconnect the following cables: (1) Fingerprint reader cable (2) Power connector cable (3) Display cable (4) Hard drive cable (5) Backlight cable (6) Keyboard cable (7) Speaker cable (8) USB board cable...
  • Page 76 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77: Speakers

    Speakers Description Spare part number Speakers (include cables) L19161-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 78: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable L19162-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 79: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Top cover with non-backlit keyboard, no fingerprint reader, natural silver...
  • Page 80 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 81: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 82: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 83: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 84: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 85: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
  • Page 86: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 88: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.
  • Page 89: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
  • Page 90: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 91: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
  • Page 92: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 93 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
  • Page 94 Chapter 8 Using HP PC Hardware Diagnostics...
  • Page 95: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 225.5 mm 8.88 in Width 326.8 mm 12.87 in Height 17.9 mm 0.71 in Weight With solid-state drive 1599 g 3.53 lb With hard drive 1694 g 3.73 lb With solid-state drive and hard drive 1705 g 3.76 lb Input power...
  • Page 96: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment BrightView Anti glare Brightness 220 nits Backlight WLED Graphics adapter Thickness 3.6 mm (HD panels) 3.0 mm (FHD panels) Hard drive specifications 1-TB* 500-GB* Dimensions...
  • Page 97: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) SATA-3 (6 Gbps)
  • Page 98 Chapter 9 Specifications...
  • Page 99: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 100: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 101 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 102 Chapter 10 Power cord set requirements...
  • Page 103: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 104 Chapter 11 Recycling...
  • Page 105: Index

    Index camera, product description 3 ethernet AC adapter and battery light 7, 8 camera/microphone module product description 3 AC adapter, spare part numbers 27 spare part numbers 23, 40 ethernet, product description 3 action keys caps lock light, identifying 13 identifying 15 card reader board using 16...
  • Page 106 AC adapter and battery 7, 8 power connector, identifying 8 spare part number 24 caps lock 13 power cord HP PC Hardware Diagnostics UEFI drive 7, 8 requirements for all countries downloading 83 mute 13 starting 83 power 13...
  • Page 107 21, 59 system 77 product description 2 USB flash drive 78 removal 51 vents, identifying 14, 17 using HP Recovery media 76 spare part numbers 21, 51 recovery media speakers creating 75 identifying 14 webcam/microphone module...
  • Page 108 100 Index...