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HP Pavilion TouchSmart 14-b100 Maintenance And Service Manual

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See also: Technical White Paper , User Manual
HP Pavilion TouchSmart 14 Ultrabook
HP Pavilion TouchSmart 14 Sleekbook
HP Pavilion 14 Ultrabook
HP Pavilion 14 Sleekbook

Maintenance and Service Guide

SUMMARY
CAUTION: Your computer has user-replaceable parts and non-user-replaceable parts that should only
be replaced by an authorized service provider. Accessing some internal parts can damage the
computer or void your warranty. Go to
Removal and replacement procedures on page 37
for details.

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Summary of Contents for HP Pavilion TouchSmart 14-b100

  • Page 1: Maintenance And Service Guide

    HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP Pavilion 14 Sleekbook Maintenance and Service Guide SUMMARY CAUTION: Your computer has user-replaceable parts and non-user-replaceable parts that should only be replaced by an authorized service provider. Accessing some internal parts can damage the computer or void your warranty.
  • Page 2 © Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, Intel Core, and Pentium are trademarks of Intel Corporation in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description for Intel models ......................1 2 Product description for AMD models ......................9 3 External component identification ......................14 Right side ............................14 Left side .............................. 16 Display ..............................17 Top ..............................18 TouchPad .......................... 18 Lights ..........................
  • Page 6 Display panel ........................44 Keyboard ........................... 46 Top cover ........................... 50 Power button board ......................53 Hard drive .......................... 54 USB board/audio jack ......................57 WLAN module ........................58 System board ........................61 Memory module ......................... 66 RTC battery ........................69 mSATA solid-state drive ....................
  • Page 7 8 Specifications ..............................92 Computer specifications ........................92 35.6 cm (14.0 in) display specifications ....................93 Hard drive specifications ........................93 9 Windows 8 – Backing up, restoring, and recovering ................94 Creating recovery media and backups ....................94 Creating HP Recovery media .................... 95 Restore and recovery .........................
  • Page 8 viii...

  • Page 9: Product Description For Intel Models

    Product description for Intel models Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model Product HP Pavilion 14 Ultrabook √ √ Name HP Pavilion 14 Sleekbook √...
  • Page 10 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model Intel Pentium® processors: Pentium 987 (1.5 GHz, √ 1333 MHz/2 MB L3 cache, dual core, 17 W) Low power BGA √...
  • Page 11 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model ● GeForce GT630M √ √ with 1 GB of dedicated video memory (128 MB × 16 DDR3 @ 900 MHz ×...
  • Page 12 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model DDR3-1600 MHz Dual √ √ √ √ Channel support for use with computer models with 3rd Generation Intel Core processors DDR3L-1600 MHz Dual...
  • Page 13 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model Serial ATA (SATA) √ √ √ √ HP 3D Drive Guard √ √...
  • Page 14 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model Two Altec Lansing √ √ √ √ speakers Supports Microsoft® √ √ √...
  • Page 15 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model ● Ralink RT5390R √ √ √ √ 802.11 b/g/n 1×1 WiFi (select models only) External HP Multi-Format Media...
  • Page 16 Category Description Intel HM77 Internal Switchable Internal graphics Switchable graphics (UMA) discrete (UMA) computer discrete graphics computer graphics model with computer model model computer TouchSmart with TouchSmart model Power AC adapter √ √ √ √ requirements 65 W RC V AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin...

  • Page 17: Product Description For Amd Models

    Product description for AMD models Category Description AMD A68M AMD 70M Internal graphics (UMA) Internal graphics computer model (UMA) computer model Product Name HP Pavilion 14 Sleekbook √ √ Color Ruby red with modern mesh √ √ pattern Sparkling black √...
  • Page 18 Category Description AMD A68M AMD 70M Internal graphics (UMA) Internal graphics computer model (UMA) computer model ● AMD Radeon HD 7340 √ graphics (for use with computer models with AMD E2-2000 or AMD E2-1800 processors) ● AMD Radeon HD 7310 √...
  • Page 19 Category Description AMD A68M AMD 70M Internal graphics (UMA) Internal graphics computer model (UMA) computer model Supports up to 8 GB of system √ √ RAM in the following configurations: ● 8192 MB total system memory (4096 MB × 2) (no support for 32 bit operating systems) ●...
  • Page 20 Category Description AMD A68M AMD 70M Internal graphics (UMA) Internal graphics computer model (UMA) computer model HP TrueVision HD camera (fixed, √ √ no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second Ethernet Integrated 10/100 network interface √...
  • Page 21 Category Description AMD A68M AMD 70M Internal graphics (UMA) Internal graphics computer model (UMA) computer model TouchPad with two buttons: √ √ ● Multitouch gesture support enabled as default ● Taps enabled by default ● Supports edge-swipe gestures Power requirements AC adapter √...

  • Page 22: External Component Identification

    External component identification Right side Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
  • Page 23 Component Description ● AC adapter light White: The AC adapter is connected and the battery is charged. ● Blinking white: The battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ●...

  • Page 24: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Display

    Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Webcam light On: The webcam is in use. HP TrueVision HD Webcam Records video, captures still photographs, and allows you to video conference and chat online using streaming video.

  • Page 26: Top

    TouchPad Component Description ● TouchPad light (not supported on Ubuntu Amber: The TouchPad is off. Linux) ● Off: The TouchPad is on. TouchPad on/off button (not supported on Turns the TouchPad on or off. Ubuntu Linux) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen.

  • Page 27: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 28: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep (Suspend) state, press the button briefly to exit that state. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

  • Page 29: Keys

    Keys Component Description Displays system information when pressed in combination with the key (for Windows computer models). Displays system information when pressed in combination with the key (for Windows computer models). Operating system key For Windows computer models, returns you to the Start screen from an open app or the Desktop.

  • Page 30: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery lock Unlocks and locks the battery. Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 31: Illustrated Parts Catalog

    Illustrated parts catalog Service label When ordering parts or requesting information, provide the computer serial number and model description provided on the service label. The service label is located on the bottom of the computer. NOTE: Your label may look slightly different from the illustration in this section. Item Description Function...

  • Page 32: Computer Major Components

    Computer major components Item Component Spare part number 35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly, for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models The display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subcomponents...
  • Page 33 Item Component Spare part number 35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim 721218-001 display assembly, for use with HP Pavilion TouchSmart Sleekbook and HP Pavilion TouchSmart Ultrabook models Keyboard, black finish (includes keyboard cable): ● For use in Canada 697904-DB1 ●...
  • Page 34 Item Component Spare part number ● For use with computer models with Intel HM77 chipsets i3-3227U processors, and 721213-501 Windows 8 Standard ● For use with computer models with Intel HM77 chipsets i3-2375M processors, and 721214-501 Windows 8 Standard ● For use with computer models with Intel HM70 chipsets, Pentium 987 processors, and 730137-501 Windows 8 Standard...
  • Page 35 Item Component Spare part number For use with computer models with Intel HM77 chipsets and i3-3217U processors: ● For Windows 8 Standard 698492-501 ● For Ubuntu Linux or FreeDOS 1.0 698492-001 For use with computer models with Intel HM77 chipsets and i3-2375M processors: ●...
  • Page 36 Item Component Spare part number mSATA solid-state drive, 24 GB (for use with computer models Intel processors) 717579-001 RTC battery 697917-001 (10) Hard drive SATA, (does not include hard drive bracket or cable): 9.5 mm (0.37 in) x 6.35 cm (2.50 in): ●...

  • Page 37: Display Assembly Subcomponents

    Item Component Spare part number ● For use with computer models with Intel processors 697919-001 ● For use with computer models with AMD processors 709330-001 Rubber Feet Kit, not illustrated 697906-001 Display assembly subcomponents NOTE: The display assembly subcomponent spares are for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models only.

  • Page 38: Miscellaneous Parts

    Item Component Spare part number ● Silver 704381-001 ● Sparkling black 697910-001 Miscellaneous parts Component Spare part number AC adapter: ● 65 W nPFC 693715-001 ● 65 W nPFC (select models only) 707750-001 Power cord (3-pin, black, 1.83 m): ● For use in Australia 490371-011 ●...

  • Page 39: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (black, 3-pin, 1.83 m) 490371-011 Power cord for use in Australia (black, 3-pin, 1.83 m) 490371-021 Power cord for use in Europe (black, 3-pin, 1.83 m) 490371-031 Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m) 490371-061...
  • Page 40 Spare part number Description 670290-005 Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter, for use with computer models with Intel processors 675794-005 Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 676521-005 1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bracket or cable) 680571-001 Thermal Material Kit (includes replacement thermal paste and pads)
  • Page 41 Spare part number Description 697904-B31 Keyboard with black finish for use internationally (includes cable), for use with computer models with Intel processors 697904-BB1 Keyboard with black finish for use in Israel (includes cable), for use with computer models with Intel processors 697904-DB1 Keyboard with black finish for use in Canada (includes cable) 697904-DH1...
  • Page 42 Spare part number Description 698523-001 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel, for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models 698524-001 mSATA solid-state drive, 32 GB (for use with computer models with Intel Core processors, not supported on Ubuntu Linux) 699248-001 PCH heat sink...
  • Page 43 Spare part number Description 718725-001 System board for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models, with UMA memory, Intel HM77 chipsets, I5-3337U processors, and Ubuntu Linux or FreeDOS 1.0 718725-501 System board for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models, with UMA memory, Intel HM77 chipsets, I5-3337U processors, and Windows 8 Standard 718726-001 System board for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models, with UMA...
  • Page 44 Spare part number Description 721216-501 System board for use with HP Pavilion TouchSmart Sleekbook models, with switchable discrete graphics, Intel HM77 chipsets, i3-3227U processors, 1 GB of dedicated video memory, and Windows 8 721217-001 Counterweight for use with HP Pavilion TouchSmart Sleekbook and HP Pavilion TouchSmart Ultrabook models 721218-001 35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView TouchSmart slim display...

  • Page 45: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: The user-replaceable parts for this computer are: AC adapter Battery Keyboard For all parts that are not user-replaceable, only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.

  • Page 46: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 48 ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

  • Page 49: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There may be as many as 67 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 50: Battery

    Battery Description Spare part number 4 cell, 37 Whr, 2.55 Ah Li-ion battery 695192-001 4 cell, 41 Whr, 2.80 Ah Li-ion battery, for use with HP Pavilion TouchSmart Sleekbook models 708462-001 with UMA memory and HP Pavilion TouchSmart Ultrabook models Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 51: Computer Feet

    Reset the battery release lock (2) to the locked position. Computer feet Description Spare part number Rubber Feet Kit 697906-001 The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 52: Display Panel

    Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Sleekbook and HP Pavilion Ultrabook models. Description Spare part number Display bezel 697907-001 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel 698523-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 53 Remove the display bezel (4). Remove the four Phillips screws for the display panel. NOTE: Support the display panel as you lean the panel forward. Move the panel toward the keyboard (1). Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.

  • Page 54: Keyboard

    Disconnect the display panel cable (3) from the display panel, and then remove the panel (4). Reverse this procedure to replace the panel. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Black keyboard: ●...
  • Page 55 Description Spare part number ● For use in Turkey, for use with computer models with Intel processors 697904-141 ● For use in the United Kingdom, for use with computer models with Intel processors 697904-031 ● For use in the United States 697904-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 56 Turn the computer right-side up with the front toward you. Open the display and stand the computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it disengages from the computer.
  • Page 57 Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up on the rear of the keyboard. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 58: Top Cover

    Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and TouchPad cable. Description Spare part number Ruby red for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models 697920-001 Silver for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models 704382-001...
  • Page 59 Remove the top cover: Remove the seven Phillips screws that secure the top cover to the base enclosure. Disconnect the power button cable (1) and the TouchPad cable (2). Close the display and turn the computer upside down. Component replacement procedures...
  • Page 60 Remove the eight Phillips screws from the bottom of the computer. Turn the computer over and open the display. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2). When replacing the top cover, be sure that the power button board and cable (see Power button board on page 53) are removed from the defective top cover and installed on the replacement top...

  • Page 61: Power Button Board

    Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (includes cable) 697901-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power button board, follow these steps: Shut down the computer.

  • Page 62: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, or hard drive bracket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-005 750 GB, 7200 rpm 633252-005...
  • Page 63 Remove the hard drive: Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to replace the hard drive cable, see System board on page Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard drive cable (3).
  • Page 64 Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the removal procedure. Chapter 5 Removal and replacement procedures...

  • Page 65: Usb Board/Audio Jack

    USB board/audio jack Description Spare part number USB board (includes cable and audio-out/audio-in jack) 697902-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the USB board, follow these steps: Shut down the computer.

  • Page 66: Wlan Module

    WLAN module Description Spare part number Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter, for 670290-005 use with computer models with Intel processors Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter 675794-005 Qualcomm Atheros AR9565 802.11 b/g/n 1×1 WiFi and Bluetooth 4.0 Combination Adapter for 690019-005 use with computer models with Intel processors, not supported on Ubuntu Linux, (select models only)
  • Page 67 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/white WLAN antenna cable is connected to the WLAN module 2/Aux terminal. Remove the Phillips screw (2) that secures the WLAN module to the system board.
  • Page 68 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

  • Page 69: System Board

    System board NOTE: The processor is included on the system board. The system board Thermal Material Kit, part number 680571-001, includes replacement thermal paste and pads. Description Spare part number System boards for use with HP Pavilion TouchSmart Sleekbook models supporting switchable discrete graphics ●...
  • Page 70 Description Spare part number ● For Windows 8 Standard 718918-501 ● For FreeDOS 1.0 718918-001 System boards for use with HP Pavilion Sleekbook and HP Pavilion Ultrabook models supporting UMA graphics and Intel processors For use with computer models with Intel HM77 chipsets, i5-3337U processors: ●...
  • Page 71 Description Spare part number ● For Ubuntu Linux or FreeDOS 2.0 703855-001 For use with computer models with AMD A68M chipsets and E1-1200 processors: ● For Windows 8 Standard 699811-501 ● For Ubuntu Linux or FreeDOS 2.0 699811-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 72 Remove the power connector bracket Phillips screw (1) and remove the power connector bracket (2). Remove the two Phillips screws (3) that secure the system board to the base enclosure. Lift the left side of the system board (1) until it rests at an angle. Remove the system board by sliding it up and to the left at an angle (2).
  • Page 73 Disconnect the power connector cable (3). Remove the hard drive cable: Turn the system board upside down, with the front toward you. Disconnect the hard drive cable from the system board. Reverse this procedure to install the system board. Component replacement procedures...

  • Page 74: Memory Module

    Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
  • Page 75 Remove the memory module (2) by pulling it away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container.
  • Page 76 Press down on the left and right sides of the memory module (2) until the side retention clips snap back into place. Reverse the previous removal steps to replace the following items: ● System board ● WLAN ● USB board ●...

  • Page 77: Rtc Battery

    RTC battery Description Spare part number RTC battery 697917-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 78: Msata Solid-State Drive

    mSATA solid-state drive Description Spare part number mSATA solid-state drive, 32 GB drive (for use with computer models with Intel processors, not 698524-001 supported on Ubuntu Linux) mSATA solid-state drive, 24 GB drive (for use with computer models with Intel processors) 717579-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 79 Remove the Phillips screw (1) and slide out the mSATA solid-state drive (2). NOTE: The drive tilts up to remove. The drive is designed with a notch to prevent incorrect installation into mSATA drive socket. Reverse this procedure to install the mSATA drive onto a replacement system board. Component replacement procedures...

  • Page 80: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 699248-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the PCH heat sink, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.

  • Page 81: Heat Sink

    Heat sink Description Spare part number UMA graphics heat sink 697915-001 Switchable discrete graphics heat sink 697916-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 82 Remove the heat sink. If you have an UMA graphics heat sink, go to step c. Loosen all of the captive screws (1) and (2) and then lift the switchable discrete graphics heat sink (3) from the system board. CAUTION: To prevent damage to the cooling tubes, do not lift the assembly by the cooling tubes.

  • Page 83: Fan

    Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. Reverse this procedure to replace the heat sink.

  • Page 84: Speaker Assembly

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 42). Remove the keyboard (see Keyboard on page 46).

  • Page 85: Rj-45 Cover

    Remove the battery (see Battery on page 42). Remove the keyboard (see Keyboard on page 46). Remove the top cover (see Top cover on page 50). Remove the hard drive (see Hard drive on page 54). Remove the USB board (see USB board/audio jack on page 57).

  • Page 86: Display Assembly

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 42). Remove the keyboard (see Keyboard on page 46).
  • Page 87 Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 42).

  • Page 88: Display Assembly Subcomponents

    Lift the display assembly (2). NOTE: For instructions on removing the display assembly subcomponents for a HP Pavilion Sleekbook or HP Pavilion Ultrabook model, see Display assembly subcomponents on page Reverse this procedure to reinstall the display assembly. Display assembly subcomponents NOTE: These procedures are for replacing the display assembly internal components for the HP Pavilion Sleekbook and HP Pavilion Ultrabook models.
  • Page 89 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 90 Remove the two top screws (1) and two bottom screws (2) from the display bracket and lift the display brackets (3) to remove them. If it is necessary to replace the display panel cable: Gently remove the cable from the routing clips (1). Detach and release the cable (it is attached to the back cover with double-sided tape), and remove the cable (2).
  • Page 91 Remove the wireless antenna cables and transceivers (2). Reverse this procedure to reassemble the display assembly subcomponents. Component replacement procedures...

  • Page 92: Power Connector

    Power connector Description Spare part number Power connector 697921-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the power connector, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 93: Windows 8 - Using Setup Utility (Bios) And System Diagnostics

    Windows 8 – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 94: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 95: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 96: Ubuntu Linux - Using Setup Utility (Bios) And System Diagnostics

    Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 97: Displaying System Information

    Displaying system information Start Setup Utility. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.

  • Page 98: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 99: Using Advanced System Diagnostics

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ●...

  • Page 100: Specifications

    Specifications Computer specifications Metric U.S. Dimensions: Width 34.7 cm 13.67 in Depth 23.8 cm 9.37 in Height (front to back) 2.1 cm .83 in Weight: HP Pavilion Sleekbook and HP Pavilion Ultrabook <1.8 kg <3.96 lbs HP Pavilion TouchSmart Sleekbook and HP Pavilion <2.00 kg <4.41 lbs TouchSmart Ultrabook...

  • Page 101: 35.6 Cm (14.0 In) Display Specifications

    35.6 cm (14.0 in) display specifications Metric U.S. Dimensions Width 30.9 cm 12.2 in Height 17.4 cm 6.9 in Diagonal 35.6 cm 14.0 in Number of colors 262 K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m (nits) (typical) Backlight WLED Total power consumption...

  • Page 102: Windows 8 - Backing Up, Restoring, And Recovering

    Windows 8 – Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 103: Creating Hp Recovery Media

    choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Windows Help and Support.

  • Page 104: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created.

  • Page 105: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 106: Recovering Using Hp Recovery Manager

    Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media you created or by using the HP Recovery partition.

  • Page 107: Using Hp Recovery Media To Recover

    To start HP Recovery Manager from the HP Recovery partition: Press while the computer boots. – or – Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
  • Page 108 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and follow the on-screen instructions to continue. 100 Chapter 9 Windows 8 – Backing up, restoring, and recovering...

  • Page 109: Ubuntu Linux - Backing Up, Restoring, And Recovering

    10 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 110: Performing Recovery Using The Restore Media

    To create the restore image: Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list.
  • Page 111 Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you back up your files to Ubuntu One, you will need to create an account to sign into Ubuntu One.

  • Page 112: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 113: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 114 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 115: 12 Recycling

    12 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 116: Index

    Index BIOS connectors, service AC adapter determining version for Ubuntu considerations 37 lights 15 Linux computer models 90 counterweight spare part number 30, 32, 34 determining version for spare part number 36 action keys Windows 8 computer counterweight, spare part identifying 21 models 85 number 30...
  • Page 117 Ethernet, product description 6, for Windows 8 computer lights models 98 AC adapter 15 external media cards, product starting for Windows 8 caps lock 19 description 7, 12 computer models 99 hard drive 14 HP Recovery media mute 19 creating for Windows 8 power 14, 19 factory settings, restoring for computer models 95...
  • Page 118 ports 7, 12 removal/replacement packaging guidelines 39 power requirements 8, 13 preliminaries 37 PCH heat sink processors 1, 9 procedures 41 removal 72 product name 1, 9 remove everything and reinstall spare part number 28, 34, 72 security 8, 13 Windows 97 plastic parts, service serviceability 8, 13...
  • Page 119 displaying system information wireless, product description 6, for Ubuntu Linux computer Thermal Material Kit, spare part models 89 number 30, 32 WLAN antennas, identifying 17 exiting for Ubuntu Linux tools required 37 WLAN module computer models 89 top cover removal 58 navigating for Ubuntu Linux removal 50 spare part numbers 28, 32, 58...

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