Troubleshooting Checklist - Enterasys SecureStack C3G124-24P Installation Manual

Troubleshooting Checklist

If the device is not working properly, refer to Table
possible causes, and recommended actions to resolve the problem.
Table 4-2 Troubleshooting Checklist
Problem
All LEDs are OFF.
No local
management
startup screen.
Cannot navigate
beyond startup
screen.
Cannot contact the
switch through in-
band management.
Possible Cause
Loss of power.
Incorrect terminal setup.
Improper Console cable
pinouts.
Corrupt firmware image, or
hardware fault.
Improper Community Names
Table.
IP address not assigned.
Port is disabled.
No link to device.
4‐2 for a checklist of problems,
Recommended Action
Ensure that the switch was installed properly according to
the installation instructions in
Ensure that the power cords are connected properly to an
active power source that meets the AC input specifications
for this switch.
Ensure that the AC power cord is not damaged. Replace
the power cord with a known good one.
Refer to the SecureStack C3 Configuration Guide for proper
setup procedures.
Refer to Appendix A for proper Console port pinouts.
If possible, attempt to download the image to the device
again. Refer to the SecureStack C3 Configuration Guide for
details.
Refer to the SecureStack C3 Configuration Guide for the
Community Names Table setup.
Refer to the SecureStack C3 Configuration Guide for the IP
address assignment procedure.
This is normal if the switch is a Member in a stack.
If operating as a standalone switch or as the Manager in a
stack, enable the port. Refer to the SecureStack C3
Configuration Guide for instructions to enable/disable ports.
Verify that all network connections between the network
management station and the device are valid and
operating.
If the problem continues, contact Enterasys Networks for
technical support.

Troubleshooting Checklist

Chapter 3.
SecureStack C3 Installation Guide 4-7