Troubleshooting Guide - Sub-Zero PRO 48 Use & Care Manual

Troubleshooting Guide

Frequently Asked Questions
ICE PRODUCTION
IMPORTANT NOTE: Make sure that the ice maker system
is on. The ice bucket icon will be visible in the exterior
temperature display if the ice maker system is on. If it is
not on, use the ICE MAKER key pad on the control panel
to turn on power to the ice maker system.
IMPORTANT NOTE: Dispose of the first bucket of ice
produced by your new unit to ensure that pipe residue or
other particles associated with new water lines are not
consumed.
Q: My ice maker isn't producing very much ice.
A: On average, you can expect a cycle of ice (eight cubes
per cycle) every two hours.
Q: The ice is freezing together and clumping.
A: If ice is not used regularly it tends to fuse together.
You may need to discard the ice and allow ice to be
replenished.
Q: The ice tastes funny and is discolored.
A: The PRO 48 has a water filtration system built into the
ice maker water line. The water filter cartridge should
be replaced if the unit has been turned off for one
month or more, or if the water filter cartridge has been
in use for more than one year. Contact a plumber or
water treatment contractor to discuss options for other
source water condition problems.
NOISE
Q: Why do I hear my unit running constantly?
A: It is normal to hear the operation of fans and compres-
sors. Sounds will be accentuated based on the place-
ment of the unit and overall room design.
TEMPERATURE
IMPORTANT NOTE: Unless the unit is being serviced,
make sure the power for your unit is on. If the unit is not
on, 'OFF' will be visible in the exterior temperature display.
Use the POWER key pad on the control panel to turn on
power to the unit.
Q: How do I adjust the temperatures?
A: To adjust temperatures, refer to temperature control on
page 6.
Q: What are the suggested temperature settings?
A: The recommended settings are 38°F
erator section and 0°F
Q: Condensation is forming on the inside and outside of
my unit.
A: In climates with higher humidity, condensation will form
and is considered normal. Leaving the door open for a
long period of time may also contribute to condensa-
tion forming on the inside your unit.
Q: My unit isn't cooling properly.
A: Clean the condenser area as outlined on page 13.
DOOR OPERATION
Q: Why is my door hard to open?
A: Your unit was designed for an airtight seal. A vacuum
seal can form after the door is closed. Wait several
seconds for pressure to equalize before reopening the
door.
Q: The door on my unit is opening too fast and hitting the
wall or surrounding cabinets.
A: The unit may not be leveled properly or a door stop
may be required. Contact your authorized Sub-Zero
dealer for details on the door stop kit.
subzero.com
for the refrig-
(3°C)
for the freezer section.
(-18°C)
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