Do you have a question about the Sub-Zero 500 series and is the answer not in the manual?
Questions and answers
William Hazleton
January 17, 2025
Does the Model 561 have a water filter? Where is it located. I cannot find a service manual online for this model.
Ken Brown
February 1, 2025
We have a Sub Zero Model 642 that has stopped making ice. What is the likely issue that has resulted in this problem? Initially, we were getting just a few ice cubes in the bin along with water that eventually froze in the bottom of the bin. Is this a pump problem? It's about 20 years old now, and the first problem we've experienced.
Summary of Contents for Sub-Zero Sub-Zero 500 series
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Sub-Zero Refrigerator Service Guide A Step-by-step guide Answers to the most common repair and service questions for your Sub-Zero Yale Appliance + Lighting - 2013...
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Incredibly, every Sub-Zero is tested before it leaves the factory. Sub-Zero is notoriously slow in developing new products, because their development and quality program is so methodical. The Most Reliable Appliance Brands: Read more » Yale Appliance + Lighting...
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Step by step walkthroughs for common repair issues Repair or Replace? How do you know when it’s time to make that choice? How to Buy or Get Service Quick tips to help you consider a new Sub-Zero purchase Yale Appliance + Lighting...
Troubleshooting A few quick tips to help you figure out what’s wrong with your Sub-Zero Yale Appliance + Lighting...
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Sub-Zero. Sub-Zero is one of the few products that will always be worth repairing 15-20 years old. Plus, we will give you step-by-step help on how to repair the most common issues. Yale Appliance + Lighting...
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Now you need to narrow down which compartment is having trouble and select the correct problem at hand. What’s Wrong? Not Cooling? • Water Filter? • No Power? • No Ice or Water? • Light Switch? • Yale Appliance + Lighting...
The most common is the condenser is clogged with lint, hair, debris and it needs to be cleaned. This is a simple process and should be done every six months. Need to replace the filter? Walk through it in our repair section: Read more » Yale Appliance + Lighting...
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There is also a possibility that the circuit breaker has tripped. This would be located in a common area of the home and will have every electrical unit listed. Bad light switch? See our repair section: Read more » Yale Appliance + Lighting...
This system must be installed, operated, maintained and filters replaced as required in order for the product to perform as advertised. Want to replace the filter? Walk through it in our repair section: Read more » Yale Appliance + Lighting...
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The wire or plastic arm will be in the down position if it is Need to replace the water valve? Walk through it in our repair section: Read more » Yale Appliance + Lighting...
Repair Step by step walkthroughs for common repair issues Yale Appliance + Lighting...
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Step-by-step on how to replace your Sub-Zero water valve Replace the Light Switch: 500, 532, 550, 600, 611, 642, 632, 650, 661, 685, 690, BI-30, BI-36, BI- 42, BI-48, PRO48 Step-by-step on how to replace the Sub-Zero light switch Yale Appliance + Lighting...
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Replace with the new one. You will hear water go into the new filter. Then you can push the filter reset button on the left side of filter (circled in the picture). Then simply close the grill and you are done. Yale Appliance + Lighting...
On BI and PRO models the top grill will flip up like a car hood with no tools necessary. The condenser is on the top right side and will just need to be gently wiped out or softly vacuumed. Yale Appliance + Lighting...
The valve can then be removed and replaced with new valve. Put new valve back in reverse order and tighten (but don’t over tighten). Turn water supply on and check for leaks. Yale Appliance + Lighting...
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Then bring switch down through the metal frame and replace with new switch in reverse and it will lock back in automatically. For BI and PRO models you just need to lift the grill rather than unscrew. The switches will more round but will come out the same way. 500, 600, 700 series Yale Appliance + Lighting...
Repair or Replace How do you know when it’s the right time to make that choice? Yale Appliance + Lighting...
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Always ask for a completed job price, rather than time and materials. Time can be skewed and the repair will be over budget. If you are heading towards 40% of the units cost in total repairs you may want to consider replacement. Yale Appliance + Lighting...
How to Buy Quick tips to help you consider a new Sub-Zero purchase Yale Appliance + Lighting...
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As a tech however, repair might be the better option as it now costs over $7,500 to replace a Sub-Zero product. For a comparison of all professional as well as integrated refrigerators of any brand, download Counter Depth Refrigerator Buying Guide. Yale Appliance + Lighting...
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We have been in business in Boston for over 90 years and are committed to offering the best service possible for our customers. Be a Yale Insider and choose topics of your interest from Cooking tips, sales information, lighting and much more. Click...
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Virtual Showroom Want to get a sneak peak at our state of the art showroom? Check out the link below for a full interactive virtual tour of the Yale Appliance and Lighting Showroom located in Dorchester, Mass. See the Yale showroom here...
Need help?
Do you have a question about the Sub-Zero 500 series and is the answer not in the manual?
Questions and answers
Does the Model 561 have a water filter? Where is it located. I cannot find a service manual online for this model.
We have a Sub Zero Model 642 that has stopped making ice. What is the likely issue that has resulted in this problem? Initially, we were getting just a few ice cubes in the bin along with water that eventually froze in the bottom of the bin. Is this a pump problem? It's about 20 years old now, and the first problem we've experienced.