Interquartz Gemini IQ333 Operating Instructions Manual
Gemini series
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- User manual (24 pages) ,
- Operating instructions manual (25 pages)
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Table of Contents
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Summary of Contents for Interquartz Gemini IQ333
- Page 1 Gemini Series IQ333, IQ333EHS & IQ333D OPERATING INSTRUCTIONS...
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Page 2: Table Of Contents
Contents Introduction .......................4 1. FEATURES ......................5 BASIC FEATURES IN ALL MODELS OF IQ333 .................. 5 FOR MODELS IQ333 AND IQ333EHS ....................5 FOR MODEL IQ333D .......................... 6 2. GENERAL CONTROLS AND INDICATORS ............7 MULTIFUNCTIONAL INDICATOR LIGHT .................... 8 RINGER VOLUME SWITCH ........................ 8 ALPHA-NUMERIC KEYPAD ........................ - Page 3 5. ADVANCED NETWORK OPERATION ..............15 PAUSE FUNCTION WHEN DIALING ....................15 HOLDING AND TRANSFERRING CALLS................... 15 USING THE MEMORIES ........................15 6. USING THE MEMORIES ..................16 STORING A NUMBER ......................... 16 DIALING A NUMBER ........................... 16 CASCADE DIALING ..........................16 DIGIT CAPACITY ..........................
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Page 4: Introduction
Introduction The IQ333 series offers 3 models: two headset supporting models IQ333, IQ333EHS and the standard version IQ333D (which replaces the headset socket with a Data port). • IQ333 is designed for usage with wired-headset or wireless headset together with the handset lifter. -
Page 5: Features
1. FEATURES Basic Features in all Models of IQ333 • Tone dialing • Handsfree speakerphone • 10 one-touch memory keys (non-volatile memories) • Super bright LED ringer lamp allows visual ringing indication • Built-in multiple Message Waiting support for models IQ333, IQ333D and IQ333EHS • User selectable ringer volume • Redial and Pause functions • Recall facility with flash timing 100mS • Compatible with direct lines, intelligent networks, PABXs and any analog line • Call Waiting compatible • Centel (e.g. Telstra Customnet and Business Links) compatible • Line powered, unaffected mains power interruption • REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the same line without loading incoming ring • Alpha-numeric keypad allows full access to services that require the entering of numerals and letters • Fully modular connection provides maximum ease of installation on desk or wall • 5-year warranty... -
Page 6: For Model Iq333D
• Trainee/Supervisor Mode allows both a Handset user and a wired-Headset user to be online simultaneously without the need for a Headset training cord or adaptor (IQ333 only) • IQ333EHS supports Plantronics wireless headset models CS510, CS520, CS530, CS540, Savi W710, W720, W730, W740, CS60, CS70N, Voyager 510S, CS351N/A, CS361N/A and Savi Office series WO100, WO200 etc through EHS control cable connection via a dedicated EHS port. -
Page 7: General Controls And Indicators
2. GENERAL CONTROLS AND INDICATORS ELECTRONIC VOLUME STORE CONTROL HANDSET MEMORY KEY MULTIFUNCTIONAL INDICATOR LIGHT HANDSET CORD KEYPAD RECALL KEY HANDSFREE / HEADSET KEY MUTE KEY & REDIAL / & INDICATOR INDICATOR PAUSE KEY HEADSET MIC ADJUST CONTROL LINE HEADSET SOCKET SOCKET IQ333EHS... -
Page 8: Multifunctional Indicator Light
Illuminates when a message is waiting in your voicemail system (depends on system compatibility). The built-in Message Waiting function offers compatibility with various systems, while other system types require optional extras to be fitted to the IQ333 by Interquartz at time of order. RINGER VOLUME SWITCH The three available positions allow selection of OFF (no sound), LOW volume, and HIGH volume of the telephone's ringing sound during an incoming call. -
Page 9: Basic Operation
BASIC OPERATION This telephone can be used as a normal telephone; lift the HANDSET to answer an incoming call, or lift the HANDSET and dial on the KEYPAD to commence an outgoing call. Please refer to the appropriate sections to learn more about advanced operating instructions. -
Page 10: Handsfree Operation
3. HANDSFREE OPERATION HANDSFREE MICROPHONE Located at the front of the phone (Fig 1), its function is to reproduce your voice as you speak to the other party while your telephone is in HANDSFREE mode. Positioning of the telephone, and therefore the MICROPHONE, is important to ensure the best reproduction of your voice. -
Page 11: Headset Operation (Models Iq333 And Iq333Ehs)
The telephone can be configured to suit many different headsets. Please consult the INSTALLATION section for details to get the best performance from your headset. Model IQ333 Headset Operation Note: This section applies to model IQ333 only (for IQ333EHS operation, please see the next section). Model IQ333 can be used with corded headsets and wireless headsets with/without a handset lifter. USING A CORDED HEADSET To make or receive an outgoing call using the headset, the headset should be connected to the headset jack at the rear of the IQ333: • Press the HANDSFREE/HEADSET key. Dial tone will be heard in the headset... -
Page 12: Supervisor Mode
Supervisor Mode Allows a supervisor to “take over” a call between a trainee and another party. 1. During a call, the supervisor may lift the HANDSET to continue a normal conversation with the other party, while the trainee listens to its progress through the HEADSET 2. To return the call to the trainee, press HANDSFREE/HEADSET key and replace the HANDSET in the cradle. -
Page 13: Model Iq333Ehs Headset Operation
Note 2: When the EHS cable is connected please note that the HANDSFREE key is disabled Note 3: If you are using a Handset Lifter instead of the EHS connection (which is possible with IQ333EHS), please see “USING A WIRELESS HEADSET WITH HANDSET LIFTER” in the “Model IQ333 Headset Operation” section. -
Page 14: Silent Ringing Feature
SILENT RINGING FEATURE Designed for Call Centres or any application where call-related noise is to be kept to a minimum, this feature allows incoming calls to ring silently; the operator is aware of the incoming call, but the telephone does not add to the room noise. -
Page 15: Advanced Network Operation
Where this telephone is used on an intelligent network such as Telstra’s Business Links, Customnet, Centel, a PABX or other network the following information may be useful. PAUSE FUNCTION WHEN DIALING Depending on your telephone system, this may or may not be required. If in doubt, check with your system supplier or Interquartz dealer, as failure to observe your system's requirements may lead to difficulty in making outgoing external calls. If you have determined that a pause is required by your host system, please refer to the PAUSE Function section to ensure correct usage of the PAUSE button. HOLDING AND TRANSFERRING CALLS The method used for these functions is dependent on your system type, so you will need to check your system's Extension User Guide. The RECALL key is typically used to transfer calls. It is affected by the setting... -
Page 16: Using The Memories
6. USING THE MEMORIES Located at the top of the keyboard, the ONE-TOUCH MEMORY keys provide easy dialing of often-used numbers. Each memory can store 32 digits and can store , Pause and commands. STORING A NUMBER: 1. Lift HANDSET or press HANDSFREE/HEADSET key 2. -
Page 17: Installation
Interquartz Line Cord Plantronics Telephone Interface Cable Interquartz Cable Plantronics Cable Interquartz EHS Cable CS510, CS520, CS530, CS540 Series & OLI Connection Diagram for IQ333EHS Step 4 Step 3 Step 2 Set Headset Mic Adjust Control fully clockwise to Recommended... -
Page 18: Unpacking
UNPACKING The carton contains the following: ● Telephone body and handset ● Coiled cord, line cord and Interquartz EHS Cable (for IQ333EHS only) ● This User Manual GENERAL SETTING-UP 1. Fit the COILED CORD to the appropriate sockets in the HANDSET and the telephone base. 2. Fit the LINE CORD to the rear socket and to your telephone network outlet 3. -
Page 19: Wireless Headset*, Handset Lifter* And Oli* Installation (* See Note)
WIRELESS HEADSET*, HANDSET LIFTER* and OLI* INSTALLATION (* see note) 1. Plug the telephone interface cable supplied with the Wireless headset (also called “telephone cable” in some Plantronics headset manuals) to the telephone socket on the headset base unit and to the IQ333 handset socket. - Page 20 1. Use your thumb to press the 2. Push the HANDSET RETAINER HANDSET RETAINER out of the slot. 3. Rotate the HANDSET 4. Insert the HANDSET RETAINER RETAINER by 180 back into its slot. FIGURE 3: WALL MOUNTING AND WALL MOUNT BRACKET...
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Page 21: Wall-Mount Bracket (Optional Not Included With Phone)
WALL-MOUNT BRACKET (OPTIONAL NOT INCLUDED WITH PHONE) Please note: 1. This wall bracket may be secured onto the wall by using mounting holes “E” and “F” 2. Lugs to break off before wall mounting the phone. TELEPHONE MODELS BREAK OFF LUGS IQ260 IQ750EHS IQ360 IQ281 “B” and “D” IQ560E IQ283 IQ750 IQ330 IQ333EHS IQ331 IQ333D “B” only IQ333 IQ335 Figure 4... -
Page 22: Line Connection
This telephone is supplied with a hybrid plug that suits most common modular RJ style wall sockets, with the centre pair being reserved for speech and signaling. Other types of plugs and cords are available on request. MESSAGE WAITING LIGHT COMPATIBILITY All variants of IQ333 offer the following built-in options: 1. 80 VDC type The Message Waiting switch shown in Fig 1 (when set in the "ON" position) suits an 80 VDC type message waiting signal from the host system (e.g. NEC, FUJITSU, ALCATEL, later HYBREX and NORTEL). It... -
Page 23: General Care And Maintenance
Disconnect the "suspect" telephone, and test the line with a substitute telephone. If the telephone service then operates satisfactorily, the fault is in the "suspect" telephone. Test the "suspect" telephone on a known good line. If the fault still occurs, the fault is in the "suspect" telephone. Consult your Interquartz dealer for further advice if necessary. -
Page 24: Thunderstorms
9. THUNDERSTORMS The telephone, in common with household electrical appliances, can be a source of electric and acoustic shock during thunderstorms. The possibility of a telephone user experiencing a shock is minimal. Nevertheless, customers should be aware of some simple precautions to follow during thunderstorms: Use your telephone only for calls of the utmost urgency. -
Page 25: Warranty - 5 Years
This guarantee is an addition to all other Warranties or Guarantees expressed or implied by the Trade Practices Act or other Commonwealth or State laws and all other obligations and liabilities on the part of Interquartz (A’Asia) Pty Ltd.16 Warranty Coverage The warranty period is five (5) years. Please contact Interquartz for confirmation of the coverage of your product, or consult the documentation supplied with the unit. Freight costs in sending goods to Interquartz and returning the goods to the owner, are not included in the warranty coverage. -
Page 26: Additional Support Services
Return Delivery Address (Repairs only): Service Division Interquartz (A’Asia) Pty Ltd 25 Northgate Drive Thomastown VIC 3074 Telephone: (03) 9464 3333 Fax: (03) 9464 3466 Email: enquiries@interquartz.com.au Additional Support Services Upon request, site visits can be arranged to resolve difficult service or fault issues at the discretion of Interquartz. Units suffering from Radio Interference due to close proximity to radio or TV transmitters cannot be modified and the warranty does not cover such work. Workshop Service Fees For all repairs excluded from the warranty provisions a service fee, plus the cost of parts or materials, will apply. Bulk repair prices are negotiable.
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