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Summary of Contents for Interquartz IQ335
- Page 1 CALLER ID HANDSFREE HEADSET BUSINESS TELEPHONE MODEL IQ335 OPERATING INSTRUCTIONS...
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Page 2: Table Of Contents
CONTENTS 1. FEATURES ............................1 “HEADSET SAVVY” FEATURES ........................1 CALLER ID (CLI) FEATURES ......................... 1 GENERAL FUNCTIONS ..........................2 OPERATING REQUIREMENTS ........................3 LIQUID CRYSTAL DISPLAY ..........................3 MESSAGE WAITING ............................3 2. SETTING UP ............................ 4 UNPACKING ..............................4 GENERAL SETTING-UP .......................... - Page 3 5. HEADSET OPERATION ........................ 14 BASIC OPERATION ............................14 HEADSET/HANDSET/HANDSFREE MODES ....................14 TRAINEE/SUPERVISOR MODE ........................14 Silent Ringing ..................................14 ALERT LIGHT SUPPORT ..........................15 6. MEMORY OPERATION ........................16 MEMORY STORAGE ............................ 16 Memory Backup ..................................16 Memory Storage ..................................16 DIRECT ACCESS MEMORY KEYS ......................
- Page 4 9. INSTALLATION ..........................29 GENERAL SETTING-UP ..........................29 LINE CONNECTION ............................29 LOCATION..............................29 WALL MOUNTING............................29 TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION ..............31 RECALL TIMING SELECTION ........................31 MESSAGE WAITING LIGHT COMPATIBILITY ....................31 HEADSET MIC ADJUST CONTROL ......................31 To make a Headset mic level adjustment ..........................
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Page 5: Features
1. FEATURES “HEADSET SAVVY” FEATURES • Auto detect circuitry disables handsfree when headset is in use • Mute key for headset microphone • Electronic earpiece volume control • Built-in headset amplifier suits a wide range of headset types • Headset mic adjustment allows any headset mic type •... -
Page 6: General Functions
GENERAL FUNCTIONS • Alpha-numeric keypad • Direct redial allows immediate redialing of the last number without hanging up • Redial any of the last 5 dialed numbers • 20 Direct Access memories, 10 one-touch and 10 two-touch accessible via 10 keys; capacity 32 number digits and 16 name characters •... -
Page 7: Operating Requirements
OPERATING REQUIREMENTS • Any 2-wire analog line; if the IQ335’s Caller ID feature is required, please ensure that your line delivers the necessary Caller ID data • 240V mains outlet for 9V mains power adaptor (supplied) for full support of all functions •... -
Page 8: Setting Up
2. SETTING UP UNPACKING The carton contains the following: • Telephone body and handpiece • Coiled handset cord and line cord • 9V DC adaptor • Quick Start Guide GENERAL SETTING-UP 1. Fit the coiled cord to the appropriate sockets in the handset and in the telephone base - please do not connect the coiled cord into the headset jack 2. - Page 9 FIGURE 1A: DATE SETTING 1. If the display is blank, lift the Handset briefly to wake up the telephone. Replace the Handset in the cradle 2. For 10 seconds the display will show “20040101” and “DATE-YYYYMMDD” when the unit is first powered 3.
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Page 10: Basic Operation
BASIC OPERATION The IQ335 can be used in the same way as a normal telephone; simply lift the handset to answer an incoming call, or lift the handset and dial on the keypad to commence an outgoing call. Please refer to other sections for more about Handsfree, Headset, Caller ID display and Memory operations. -
Page 11: General Controls And Indicators
3. GENERAL CONTROLS AND INDICATORS FIGURE 2A: TOP VIEW FIGURE 2B: BOTTOM VIEW... -
Page 12: Ringer/Message Waiting Indicator
If in doubt, contact Interquartz for further details. To retrieve your message, consult your voice mail system user guide. IQ335 is also fitted with a message waiting indicator which is compatible with the voicemail features of Centrex networks (e.g. Telstra Customnet) and residential line voicemail systems (e.g. Telstra Home Messages 101 and MessageBank). -
Page 13: Cradle Switch
CRADLE SWITCH Located in the handset cradle, this plastic lever is depressed by the handset (when placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly when intending to terminate a call may result in an accidental “hookflash” that will inadvertently place the call on hold - this is known as “phantom calls”... -
Page 14: Pause Function
PAUSE FUNCTION The Pause command may be needed if your phone is connected to any network where a momentary pause is required (e.g. a PABX between internal and external dial tones). For manual dialing 1. Lift Handset 2. Dial any digits required before the pause 3. -
Page 15: Battery Compartment
BATTERY COMPARTMENT As a precaution against the potential for a temporary interruption of mains power to affect the progress of any ongoing call, 3 x AA alkaline batteries can be fitted to the compartment. They can provide up to one month’s support of all functions while mains power is absent, and battery power will not be consumed while mains power is present. - Page 16 (see “Message Waiting Light Compatibility” section) Indicates, when reviewing the Calls list, that the call was answered on the IQ335 Indicates, when reviewing the Calls list, that the call was NOT answered on the...
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Page 17: Handsfree Operation
4. HANDSFREE OPERATION To commence a Handsfree call press HANDSFREE/HEADSET; the telephone will activate the line, and the speaker, and the indicator will switch on to provide confirmation. Dialing and speech can then commence. Pressing the key again will terminate the call. The Handsfree state is storable in the Direct Access memory keys –... -
Page 18: Headset Operation
5. HEADSET OPERATION The IQ335 can be configured to suit many different headsets - please consult the INSTALLATION section for details to get the best performance from your headset. BASIC OPERATION To make or receive call using the headset: 1. Press HANDSFREE/HEADSET 2. -
Page 19: Alert Light Support
ALERT LIGHT SUPPORT The IQ335 is designed to support the “Alert Light” available on some headsets. When pressing HANDSFREE/HEADSET on the telephone, the “Alert Light” indicator on the headset will be illuminated, signifying that the user is on a call. This feature can be used effectively in call centre applications so... -
Page 20: Memory Operation
Diversion, Call Forward, Call Back etc). Consult your system user guide for the codes that you need to store so you can activate these functions once they have been stored in the IQ335 Direct Access memory keys. Direct Access Memory Capacity... -
Page 21: Speed-Dialing And Automatic Hang-Up
Speed-Dialing and Automatic Hang-up The Handsfree code may also be stored in a Direct Access memory key at the trailing end of a stored number to make the telephone hang up immediately after dialing the number. The Pause character can be used to extend the time before hang-up by entering it in the stored string after the digits and before the last “H”. -
Page 22: Direct Access Memories And The Memory Protect Switch
Before moving the switch to the “Non-Protected” position we recommend that you contact your system administrator, Interquartz or your dealer to discuss if they can be unlocked. Changing the switch setting may allow any pre-programming to be lost. -
Page 23: To Dial From A Protected Direct Access Memory
If your network does not send caller name information in conjunction with the caller’s number, the ability of the IQ335 to display the caller’s name during an incoming call will be dependent on the caller’s number matching a number already stored in the Directory memory. Therefore, at the time of installation it may be useful to store names and numbers of friends, business associates and other regular callers into the Directory memory to take immediate advantage of the name display feature. -
Page 24: To Store A Number And Name Into A Directory Memory
To Store a Number and Name into a Directory memory Press STORE; the display will show “STORE” Press DIRECTORY; the display will show “ENTER NUMBER” Enter the telephone number, then press STORE; the display will show “ENTER NAME” Enter the name by using the keypad Press STORE;... -
Page 25: Last Number Redial Memory
LAST NUMBER REDIAL MEMORY The Last Number Redial memory contains your 5 most recently dialed outgoing numbers, with a maximum of 32 digits each. The scroll keys ( ) allow you to navigate through the list to select the number that you wish to redial. -
Page 26: Using The Caller Id Display
Caller ID Display Telephone between the first and second rings from the network. While the incoming call is ringing, the IQ335 compares caller’s ID to all stored numbers – if a match is found it will display the name that you have stored with that number. -
Page 27: Call Waiting Display
CALL WAITING DISPLAY The IQ335 can display the details of a current caller while you are already on a call. To enable the Call Waiting feature, you may need to request or subscribe the call waiting service from your network provider. - Page 28 Calls list (displays only in 12 hour mode) Indicates, when reviewing the Calls list, that the call was answered on the IQ335 Indicates, when reviewing the Calls list, that the call was NOT answered on the IQ335...
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Page 29: To Store A Caller's Details In A Direct Access Memory From The Calls List
To store a caller’s details in a Direct Access memory from the Calls List 1. Press CALLS; the most recent incoming caller’s name and number will be displayed 2. Scroll (press ) to select the number you want to save into the Direct Access memory 3. -
Page 30: Advanced Network Operation
To clear the MWI prompts; press CLEAR twice. “Talking Text” SMS Messages The IQ335 is compatible with the “Talking Text” SMS service. To access messages, please refer to the guidelines issued by your service provider. HOLDING AND TRANSFERRING CALLS The RECALL key’s functionality is dependent on your system type, so please check your system’s... -
Page 31: Automatic Pause Insertion
To setup, model IQ335 accepts a one or two digit Trunk Access Code as follows: 1. Press STORE 2. Enter the Trunk Access digit (example, 0 for Customnet) 3. Press STORE 4. Press “ ” After programming digit 0 in the above example the unit will insert a 0 in front of any outgoing number that is dialed from the Calls list (the list of incoming calls). -
Page 32: Holding And Transferring Calls
If two Pauses (i.e. 200mSec) do not produce a long enough post-Recall pause for the network switch, try three pauses (300mSec) or four (400mSec) or more. The Pause time setting remains set until the user changes it - removal of power sources or line connection will not change the setting. -
Page 33: Installation
(e.g. computers, welders, pagers). WALL MOUNTING Use the IQ335 Wall Mount Bracket or Wall Mount Kit No.4 shown in Figure 6B (please order separately). 1. To enable the Handset to be supported in the cradle, follow the procedure shown in Figure 6A to reverse the Handset Retainer 2. - Page 34 FIGURE 6B : IQ335 WALL MOUNT BRACKET. 7626 MODULAR WALL JACK AND LINK CORD Note: The IQ335 Wall Mount Bracket, 7626 Modular Wall Jack and link cord illustrated in Figure 6B are available from your authorised Interquartz dealer and can be ordered together as Wall Mount Kit...
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Page 35: Technical Adjustments - For Correct Operation
If the light does not function correctly, your IQ335 may need an optional circuit to be added to make it compatible with your system. If you have a Centrex system (e.g. Spectrum) the Calls key indicator and the “Mail” (envelope) icon will flash and “MESSAGE WAITING”... -
Page 36: Headset Polarity Switch
HEADSET POLARITY SWITCH Located on the underside of the telephone (see Figure 7), this switch provides compatibility with the two commonly-used headset wiring standards. Position “V” suits Plantronics Vista cords and other headsets wired in the same configuration (also known as “reversed”... -
Page 37: Table
TABLE 1... -
Page 38: General Care And Maintenance
“suspect” telephone. Test the “suspect” telephone on a known good line. If the fault still occurs, the fault is in the “suspect” telephone. Consult your Interquartz dealer for further advice if necessary. -
Page 39: Thunderstorms
11. THUNDERSTORMS The telephone, in common with household electrical appliances, can be a source of electric and acoustic shock during thunderstorms. The possibility of a telephone user experiencing a shock is minimal. Nevertheless, customers should be aware of some simple precautions to follow during thunderstorms: Use your telephone only for calls of the utmost urgency. -
Page 40: Service
State laws and all other obligations and liabilities on the part of Interquartz (A’Asia) Pty. Ltd. Determination of Warranty Expiry Every Interquartz IQ335 telephone carries a label that indicates the date of manufacture. The text on that label will follow the format “YYWW” where “WW” indicates the week number (52 weeks per year) and “YY”... - Page 41 Manufactured by International Quartz Limited A Subsidiary of Chiaphua Industries Ltd. ©Copyright INTERNATIONAL QUARTZ LTD. 2005...
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