Interquartz IQ333D Quick Start Manual

INTERQUARTZ IQ333, IQ333EHS and IQ333D QUICK START-UP GUIDE
The IQ333 series offers 3 models: two headset supporting models IQ333,
HEADSET MIC ADJUST Control - (Fig. 5)
IQ333EHS and the standard version IQ333D (which replaces the Headset socket
This control allows many different headsets on the Australian market to function
with a Data port).
correctly with the telephone by adjusting the Headset's Microphone sensitivity.
The control is located on the underside of the telephone. The adjustment can
• IQ333 is designed for usage with wired-headset or wireless headset together
be made by a small screwdriver or similar implement that will fit into the control
with the handset lifter.
slot.
• IQ333EHS is specially designed to suit most of the popular Plantronics
#
To make a headset microphone level adjustment:
wireless headset models via EHS port connection and provision of an OLI
port to support Plantronics OLI visual indication module. The EHS 1. With the headset connected as per the instructions in this manual, put the
#
headset on and lift the handset to your other ear and make an out-going call.
functionality allows the telephone on/off hook state to be controlled by the
2. Pressing HANDSFREE/HEADSET, swap between Handset and Headset
headset. This allows the headset to both answer incoming calls and end all
mode (the indicator will illuminate when the headset is in use) a few times
calls without the need to carry out any action on the telephone keyboard.
while speaking to the other party.
• IQ333D provides the convenience of a Data port (replaces Headset socket
3. With the other party's help decide if your voice level is the same when using
with a Data port).
the handset and headset.
To view/download a complete list of features and a more detailed user manual,
Lastly, if you sound too loud on the headset, adjust the microphone sensitivity
please visit www.interquartz.com.au
(turn anti-clockwise) so that your voice level when using the headset matches
INSTALLATION that of the handset. Clockwise rotation increases the headset mic output level.
Install the IQ333, IQ333EHS or IQ333D on a desk, table or shelf away from
excessive heat, damp, dust, direct sunlight, vibration, and sources of electrical
or electromagnetic or radio frequencies. Try to keep the wireless headset base
unit separate from the telephone (as far away as the supplied cords comfortably
allow). If the unit is to be wall-mounted, use the IQ235 WALL MOUNTING
BRACKET or Wall Mount Kit No. 3 (please order separately).
BASIC OPERATION
UNPACKING
IQ333, IQ333EHS or IQ333D can be used in the same way as a normal
The carton contains the following:
telephone; simply lift the Handset to answer an incoming call, or lift the Handset
• Telephone body and handset
and dial on the Keypad to commence an outgoing call. Please refer to other
• Coiled cord, line cord and Interquartz EHS Cable (for IQ333EHS only)
sections for more about Handsfree, Headset and Memory operations.
• This Quick Start-Up Guide.
Please see the Quick Start-up Guide overleaf for information regarding
general operation and controls. Should you require assistance or have any
GENERAL SETTING UP
queries, please send an email to enquiries@interquartz.com.au
1. Fit the coiled cord to the appropriate sockets in the handset and telephone
base.
MESSAGE WAITING LIGHT COMPATIBILITY
2. Fit the line cord to the rear socket and to your telephone network outlet.
All variants of IQ333 offer the following built-in options:
3. Set the Ringer Volume
1. 80 VDC type
4. See following sections to complete the installation.
The Message Waiting switch shown in Fig 4 (when set in the "ON" position)
HEADSET CONNECTION suits an 80V DC type message waiting signal from the host system (eg.
NEC, FUJITSU, ALCATEL, later HYBREX and NORTEL). It should be set to
CORDED HEADSET INSTALLATION
the OFF position when the telephone is used on other systems.
Connect a headset to the headset socket at the rear, and set the HEADSET
2. Polarity Reversal (eg. Ericsson BP250)
POLARITY SWITCH and HEADSET MIC ADJUST CONTROL described in this
This function is permanently enabled and will not conflict with other features
section.
when the telephone is used on other systems with different Message Waiting
WIRELESS HEADSET*, HANDSET LIFTER* and OLI* INSTALLATION requirements.
3. Ericsson MD110 (MX-One) or Siemens Hi-Path
Connect the headset as shown in Fig 1. The connections shown illustrate the
# Plantronics Savi series and the use of an optional handset lifter (a Plantronics
NOTE: If this telephone is configured to "Message Waiting" mode please note
accessory) and are to be used as a guide. Connections using other headsets
that it is only intended for PABX systems (contact your vendor for
and lifters are similar.
clarification). If so, it may not be connected to any other telephone
syst em or net wor k wit hout t he aut hor it y of t he A ust r alian
WIRELESS HEADSET* EHS and OLI* INSTALLATION
Telecommunications Authority. For direct line use, please disable the
Connect the headset as shown in Fig 2. The connections shown illustrate the
message waiting feature using the switch on the telephone underside
# Plantronics Savi series and the use of the Interquartz EHS cable (supplied
(see Fig. 4).
with the IQ333EHS) and are to be used as a guide. Connections using other
headsets are similar. More details of settings for other headset models can be
HEADSET OPERATION (models IQ333 and IQ333EHS)
obtained from Interquartz.
The telephone can be configured to suit many different headsets. Please consult
* Note: items marked with " " not manufactured by Interquartz *
the INSTALLATION section for details to get the best performance from your
# Plantronics is a trademark or registered trademark of Plantronics, Inc.
headset.
HEADSET POLARITY SWITCH - (Fig. 4)
Model IQ333 Headset Operation
Located on the underside of the telephone, this switch provides compatibility
with the two commonly-used headset wiring standards. Note: This section applies to model IQ333 only (for IQ333EHS operation, please
see the next section). Model IQ333 can be used with corded headsets and
• Corded Headsets: Position "V" suits Plantronics Vista Cords and other
wireless headsets with/without a handset lifter.
Headsets wired in the same configuration (also known as "reversed" wiring
mode)
USING A CORDED HEADSET
• Corded Headsets: Position "P" suits Plantronics P cords and other Headsets
To make or receive an outgoing call using the headset, the headset should be
(including those using "smart" cords) wired in the same configuration (also
connected to the headset jack at the rear of the IQ333:
known as "normal" wiring mode)
• Press HANDSFREE/HEADSET. Dial tone will be heard in the headset
• Wireless Headsets: to decide the correct position of the switch, please consult
• If you are making an outgoing call, dial the required number on the keypad
the connection diagrams in the INSTALLATION section or check with
• Lifting the handset during headset mode will revert to handset mode operation
Interquartz or an authorised reseller.
• To revert back to headset mode operation during handset mode, press
Note: the recommended settings in Fig 1 & 2.
HANDSFREE/HEADSET
• To hang up, press HANDSFREE/HEADSET or replace the handset.
SWITCHING MODES DURING A CALL
A call can be switched between Headset/Handsfree and Handset modes by
pressing HEADSET/HANDSFREE or by lifting the handset.
The HEADSET/HANDSFREE key has auto-detection function. When the
headset is connected, the Handsfree function is disabled to allow the HEADSET/
HANDSFREE to work in Headset mode. Unplug the headset to revert to
Fig. 4 HEADSET POLARITY SWITCH
Handsfree mode (even during a call).
TRAINEE/SUPERVISOR MODE
Allows for the Handset and a Headset to be used in tandem. This will enable a
supervisor to monitor a trainee's progress during a call, or "take over" a call.
The following procedures assume that the trainee is wearing the Headset and a
call is in progress.
Training Mode
Allows a supervisor to monitor a trainee during a call.
1. During a trainee's call the supervisor may lift the Handset (HANDSFREE/
HEADSET indicator will turn off).
2. Quickly press HANDSFREE/HEADSET and the indicator will illuminate.
3. The trainee may continue the conversation with the supervisor only listening
to the call.
Supervisor Mode
Allows a supervisor to "take over" a call between a trainee and another party.
1. During a call, the supervisor may lift the handset to continue a normal
conversation with the other party, while the trainee listens to its progress
through the headset.
2. To return the call to the trainee, press HANDSFREE/HEADSET and replace
the handset in the cradle.
USING A WIRELESS HEADSET WITH HANDSET LIFTER
Note: This section specifically applies to Plantronics Wireless Headsets. Please
see the connection diagrams in the INSTALLATION section for detailed setup
instructions.
To answer or start a call: press the Headset's Call Control button (this is
Fig. 5 HEADSET MIC ADJUST CONTROL
typically the button on the headset's earpiece: see Headset User Guide). The
lifter will lift the handset. If you have connected an OLI, it will illuminate.
To end a call: press the Headset's Call Control button. The lifter will lower the
handset.
Switching modes during a call
A call can be switched between Headset and Handset by the following method:
1. Lift the handset to your spare ear.
2. Press the headset's call control button to release the call to the handset.
3. To end the call, replace the handset in the cradle.
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be
kept to a minimum, this feature allows incoming calls to ring silently; the operator
is aware of the incoming call, but the telephone does not add to the room
noise.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to OFF position (signified by the square
symbol without a bell symbol inside it.
2. Put your headset on and wait for the next incoming call.
3. When a call arrives, the Multifunctional Indicator will flash and the operator
will hear the ringing tone at a low level in the headset.
4. Press HANDSFREE/HEADSET to answer the call.
VOLUME CONTROL (ELECTRONIC)
To adjust volume of sound in the headset earpiece, press the up and down
volume buttons located in the middle of the memory card.
CLARIA "ALERT" FEATURE
The telephone is designed to support the "Alert" feature available on the Claria
headset. When pressing HANDSFREE/HEADSET on the telephone, the "Alert"
indicator on the Claria headset will illuminate, signifying that the user is on a
call. This feature can be used effectively in call center applications so that the
user's colleagues will be aware that the user has a call in progress. In addition,
the Multifunctional Indicator will illuminate during the call.
Model IQ333EHS Headset Operation
Model IQ333EHS can be used with both corded and wireless headsets. The
benefit of the EHS functionality is to integrate the headset and telephone so
that the hookswitch can be controlled by the headset. This allows the headset
to both answer incoming calls and end all calls without the need to carry out
any action on the telephone keyboard.
The instructions below assume that all connections have been carried out according
to the Connection Diagrams in the INSTALLATION section (see Fig 2).
USING A CORDED HEADSET
Please see "CORDED HEADSET" above in the "Model IQ333 Headset
Operation" section.
USING A WIRELESS HEADSET IN EHS MODE
Note: 1. This section specifically applies to Plantronics Wireless Headsets.
Note: 2. When the EHS cable is connected please note that the HANDSFREE
key is disabled.
Note 3: If you are using a Handset Lifter instead of the EHS connection (which
is possible with IQ333EHS), please see "USING A WIRELESS HEADSET WITH
HANDSET LIFTER" in the "Model IQ333 Headset Operation" section.
To answer or start a call: press the Headset's Call Control button (this is
typically the button on the headset's earpiece: see Headset User Guide). If you
have connected an OLI, it will illuminate.
During the call:
• The MUTE Key will not respond when pressed (use the headset's mute
function instead).
• The HANDSFREE Key will not respond when pressed.
• The red indicator on the HANDSFREE/HEADSET Key, when ON, will signify
that the telephone is in use via the headset.
• The Handset, if lifted off the cradle, will not interrupt the headset and cannot
disconnect the call if replaced in the cradle. There will be no audio to or from
the handset.
• If a Plantronics On-Line Indicator Light model is connected to the telephone's #
OLI port (see Fig 2), the OLI will be illuminated when the telephone is in use.
To end a call: press the Headset's Call Control button. The telephone will
resume its normal functions except that the HANDSFREE will not respond until
the EHS cable is removed.
Switching modes during a call
A call can be switched between Headset and Handset by the following method:
1. Lift the handset.
2. Press the headset's call control button to release the call to the handset.
#
3. To end the call, replace the handset in the cradle.
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be
kept to a minimum, this feature allows incoming calls to ring silently; the operator
is aware of the incoming call, but the telephone does not add to the room
noise.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to the OFF position (signified by the
square symbol without a bell symbol inside it).
2. Put your headset on and wait for the next incoming call.
3. When a call arrives, the Multifunctional Indicator will flash and the operator
will hear the ringing tone at a low level in the headset.
4. Press HANDSFREE/HEADSET to answer the call.
HANDSFREE OPERATION
HANDSFREE MICROPHONE
Located at the front of the phone (Fig 1), its function is to reproduce your voice
as you speak to the other party while your telephone is in Handsfree mode.
Positioning of the telephone, and therefore the Microphone, is important to
ensure the best reproduction of your voice.
USING THE HANDSFREE/HEADSET KEY
To commence a Handsfree call press the HANDSFREE/HEADSET; the
telephone will activate the line, the Speaker, and the Handsfree Microphone,
and the Indicator will switch on to provide confirmation. Dialing and speech can
then commence. Pressing the key again will terminate the call.
Incoming calls using Handsfree:
1. Telephone rings
2. Press HANDSFREE/HEADSET
3. Commence your Handsfree conversation.
Changing from HANDSFREE to HANDSET during a call
Lift the handset and resume your conversation; the Handsfree function will switch
off automatically.
Changing from HANDSET to HANDSFREE during a call
1. Press HANDSFREE/HEADSET
2. Replace handset
3. Resume your conversation using the Handsfree function.
Outgoing calls using HANDSFREE (manual or memory dialing)
1. Press HANDSFREE/HEADSET
2. Dial required number on Alpha-Numeric Keypad or press desired MEMORY
3. Speak as required.
HINTS FOR HANDSFREE OPERATION
As a courtesy, tell the other party that you are using the Handsfree function.
He/she may or may not want people other than you to hear the conversation. A
quiet environment ensures best Handsfree performance. When Handsfree is
used in a noisy room or near a noise generating device (for example, a TV set)
all or part of the message may be interrupted and cannot be heard. To eliminate
this problem try to lower the noise level in the room.
During the handsfree conversation, your telephone will give priority to the person
who speaks louder when both people are talking simultaneously. Speak ONLY
#
after the other person pauses or stops.
If the other person complains about poor transmission, talk directly at your
telephone and from a closer distance as necessary, or lower the speaker volume
control.
If the operation of the Handsfree feature is not correct, refer to the failure to
operate section from full User Manual at www.interquartz.com.au
ADVANCED NETWORK OPERATION
This guarantee is an addition to all other Warranties or Guarantees expressed
or implied by the Trade Practices Act or other Commonwealth or State laws and
Where this telephone is used on an intelligent network such as Telstra's Business
all other obligations and liabilities on the part of Interquartz (A'Asia) Pty Ltd.
Links, Customnet, Centel, a PABX or other network the following information
may be useful.
Warranty Coverage
The warranty period is five (5) years. Please contact Interquartz for confirmation
PAUSE FUNCTION WHEN DIALING
of the coverage of your product, or consult the documentation supplied with the
Depending on your telephone system, this may or may not be required. If in
unit. Freight costs in sending goods to Interquartz and returning the goods to
doubt, check with your system supplier or Interquartz dealer, as failure to observe
the owner, are not included in the warranty coverage.
your system's requirements may lead to difficulty in making outgoing external
calls. If you have determined that a pause is required by your host system,
Warranty Claim and Non-Warranty Repair Procedure
please refer to the REDIAL/PAUSE Key section (Fig 3) to ensure correct usage
1. Contact Interquartz to discuss the symptoms of the problem. Our staff can
of the PAUSE button.
assist to determine whether the product is suspect or whether the problem
may be elsewhere in the network.
HOLDING AND TRANSFERRING CALLS
2. If recommended by Interquartz, return the suspect unit to the Interquartz
The method used for these functions is dependent on your system type, so you
delivery point below, enclosing in your package the following:
will need to check your system's Extension User Guide. The RECALL is typically
a) Proof of purchase
used to transfer calls. It is affected by the setting of the adjustment switches
b) Documentation to indicate your (or the end user's) contact details
described in the INSTALLATION section of this manual. They must be correctly
(phone, fax and email) and return address.
set to suit your system for correct operation.
c) A fault report to assist our technical staff to locate the fault or pay
USING THE MEMORIES
particular attention to the function or feature reportedly malfunctioning.
Many different numbers and codes can be stored. You may find it useful to d) If required (e.g. if the unit is not under warranty or has been damaged
store some of your favourite network facility commands in the telephone for due to abuse) please include a request for a repair quotation in the
fast, convenient access to those facilities (e.g. diversion, call forward, call back package with the returned goods.
etc). Consult your system User Guide for the codes that you need to store. e) Any other relevant material to establish the warranty claim if applicable.
USING THE MEMORIES 3. Repairs to the unit will be carried out according to prescribed Interquartz
factory-endorsed procedures to return the telephone to a serviceable
Located at the top of the keyboard, the One-Touch Memory provide easy
condition.
dialing of often-used numbers. Each memory can store 32 digits and can store
4. The repaired or replaced unit will be returned or made available for collection
, , Pause and commands. once the repair is complete. Dead On Arrival (DOA) warranty repairs returned
within one week of purchase will be returned at the expense of Interquartz
STORING A NUMBER:
and at the discretion of Interquartz.
1. Lift handset or press HANDSFREE/HEADSET
Return Delivery Address (Repairs only):
2. Press STORE
3. Enter the telephone number
Service Division
4. Press STORE
Interquartz (A'Asia) Pty Ltd
5. Press desired memory key
25 Northgate Drive
6. Replace HANDSET or press HANDSFREE/HEADSET.
Thomastown VIC 3074
DIALING A NUMBER:
Telephone: (03) 9464 3333
1. Lift handset or press HANDSFREE/HEADSET
Fax: (03) 9464 3466
2. Press desired memory key.
Email: enquiries@interquartz.com.au
CASCADE DIALING
The contents of any memory can be "cascaded" or added together with additional
Additional Support Services
manual dialing or other memories. In cascade dialing, make sure that each
Upon request, site visits can be arranged to resolve difficult service or fault
dialing sequence is completed before activating the next.
issues at the discretion of Interquartz.
DIGIT CAPACITY
Units suffering from Radio Interference due to close proximity to radio or TV
All memories can store up to 32 digits each, comprising any combination of
transmitters cannot be modified and the warranty does not cover such work.
1-9,0, and .
Workshop Service Fees
STORAGE TIME
For all repairs excluded from the warranty provisions a service fee, plus the
All memories are retained permanently without batteries (non-volatile memories).
cost of parts or materials, will apply. Bulk repair prices are negotiable.
THUNDERSTORMS
Quotations
Repair quotations can be arranged upon request and do not attract any extra
charge for the quotation service.
Note: No undertaking is given or implied to automatically provide replacement
units as a result of warranty claims (as we may prefer to repair the returned
unit) and Interquartz reserves the right at all times to determine all matters
related to warranty claims within the scope of the stated Terms of Warranty.
SERVICE
The telephone, in common with household electrical appliances, can be a source
Please call 1800 6 IQTEL (1800 647 835) from anywhere in Australia to arrange
of electric and acoustic shock during thunderstorms. The possibility of a
service or repair of your telephone.
telephone user experiencing a shock is minimal. Nevertheless, customers should
be aware of some simple precautions to follow during thunderstorms:
Use your telephone only for calls of the utmost urgency. Keep these calls brief.
Whilst using your telephone keep clear of electrical appliances and metal fixtures
such as: stoves, air conditioners, refrigerators, window frames and sinks.
WARRANTY - 5 YEARS
Terms of Warranty
Interquartz (A'Asia) Pty Ltd warrants the original purchaser against failure under
normal usage resulting from defective material and workmanship. Proof of
purchase and date of purchase are required for determining validity of this
warranty. This warranty does not cover defects or damage due to normal wear
and tear, negligence, accidents, exposure to radiation, misuse, improper
maintenance, lightning strikes or unauthorised repairs or modifications and
excludes freight or postage costs to/from your local authorised service centre
unless otherwise arranged. Consequential loss not included. Notification of any
defect must be made within the warranty period before a warranty repair can be
effected.
3C933301S03B