TiVo Premiere Manual page 97

• Look on the Network & Phone screen (from TiVo Central, select
'Settings & Messages,' then 'Settings,' then 'Network &
Phone') for the time of the last successful connection to the
TiVo Service. If it was more than 36 hours ago, your TiVo
Premiere may be having trouble connecting to the TiVo Service.
Select 'Test Connection' to test the current settings. If the test
connection does not succeed, see page 91 for connection
troubleshooting. Once you have made a successful test
connection, start a regular connection by selecting 'Connect To
The TiVo Service Now.' If your connection is successful, new
program information will be downloaded and organized, and
will become available to search in about one to five hours.
• Is your TiVo Service account up to date? Check your account
status on the System Information screen (from TiVo Central,
select 'Settings & Messages,' then 'System Information'). If
your account is suspended or closed and you wish to re-activate
it, go to tivo.com/manage, or refer to page 84 for Customer
Support contact information and give us a call.
I can't search for shows. The TiVo Premiere says it is
organizing program information.
• Your TiVo Premiere may not have all its program information
yet. The first time you go through Guided Setup, the TiVo
Premiere downloads some program information from the TiVo
Service. More program information becomes available after the
next time the TiVo Premiere connects to the TiVo Service. After
24 hours, full information (up to 2 weeks) is available.
• If the TiVo Premiere loses power while it is organizing program
information, the organizing process will stop until the TiVo
Premiere makes a successful connection to the TiVo Service,
and then will start again. If your TiVo Premiere lost power while
it was organizing program information, you can get it to start
organizing again by starting a connection to the TiVo Service.
See page 70.
What happens if a live event I have scheduled to record goes
into overtime?
• If the TiVo Service detects that a recording you're setting up is
of a live show (like a sporting event or an awards show) you'll
see a message asking whether you'd like to add more time at the
end of the recording, just in case it goes into overtime.
• If you are watching a show while it's being recorded, you can
add extra recording time from the Recording Options screen.
See page 33.
Is there a way to record a show that will not be aired for
weeks or months?
• Create an auto-recording WishList Search for shows that are not
yet listed in the guide. See page 27 for more.
Troubleshooting
89