TiVo Premiere Manual page 101

updated firmware at the Customer Support website for the
manufacturer of your hardware.
• Check Static IP Address. If you assigned an IP address to your
TiVo Premiere, check that its IP address is unique on your
network. Also, confirm that the first three sets of numbers of the
TiVo Premiere's IP address are the same as those of other
devices on the network. (For example, if your computer's IP
address starts with 192.168.1, then your TiVo Premiere's IP
address must also start with 192.168.1.)
• Restart the TiVo Premiere. See "Restarting the TiVo Box" on
page 97 for instructions.
My wireless network adapter doesn't seem to be working.
If you can browse the web from a computer on your home network,
but your TiVo Premiere can't connect to the TiVo Service, try the
suggestions below.
• Check wireless adapter. The wireless network adapter that you
attached may not be supported. Only the TiVo Wireless G USB
Network Adapter and the TiVo Wireless N Network Adapter are
compatible with your TiVo Premiere. These adapters are
available for purchase from tivo.com/store.
When the adapter is functioning properly, a MAC address — an
identifier unique to the network adapter you purchased — is
visible on the Network & Phone screen. To check, go to TiVo
Central and select 'Settings & Messages,' then 'Settings,' then
'Network & Phone.' The MAC address should be on the top
right side of the Network & Phone screen. If you do not see a
MAC address listed, the TiVo Premiere does not recognize the
network adapter you installed. The adapter is either not
compatible, not functioning properly, or not properly connected.
• Check connection to the network adapter. Unplug the network
adapter from the back of your TiVo Premiere, wait 10 seconds,
then plug it back in. Make sure the cable is pushed all the way
in; sometimes lights on the adapter turn on before the cable is
pushed all the way in.
• Check power at wireless access point. Ensure the wireless
access point or wireless router is receiving power and that the
"link" light is on.
• Check signal strength. On the Network & Phone screen, check
the wirelesss signal strength. The following may improve
wireless signal strength:
• Make sure the wireless network adapter is placed well away
from the TiVo Premiere's power supply, power strips, or
surge protectors. Any of these may cause interference and
reduce signal strength. Some household appliances, such as
microwave ovens and 2.4 GHz cordless phones (even a
neighbor's cordless phone), may also reduce signal strength
when they are in use.
Troubleshooting
93