TiVo Premiere Manual page 94

Troubleshooting
power. The only thing you will miss is a recording that was
scheduled to occur during the time the power was out.
Does the TiVo Service collect information about my viewing
habits?
• TiVo has designed its system and instituted policies to ensure
that TiVo is unable to access any of your personally identifiable
viewing information without your prior consent. For details,
refer to the Privacy Policy in the Legal Terms booklet included
in the TiVo Premiere carton.
Channels
I can't go to one of my channels.
• If you have cable, and have not changed your cable provider,
review your channel list to make sure all the channels you
subscribe to are marked with a yellow check. Compare the
channel list to the list of channels in your cable subscription. See
page 68 for more information about your channel list.
• The TiVo Premiere requires a CableCARD
your cable company and make sure that all of the channels in
your cable subscription have been activated on the CableCARD.
• Check the Guide Options. Press GUIDE to display the guide,
then press ENTER to display Guide Options. If filtering is on,
try turning filtering off. Make sure the guide is set to display a
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The TiVo Remote Control
My TiVo remote control doesn't work with my TiVo Premiere.
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decoder. Contact
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channel list that contains the channel you want to view. Select
'Channels' from Guide Options, then select a channel list.
Be sure you are using the TiVo Premiere's remote control, and
that you hold it so that the TiVo button points toward the TiVo
Premiere.
Press any button on the remote. Does the light on the remote
flash?
• If the light does not flash, make sure the batteries are
positioned correctly in the remote. If they are correctly
positioned, try a new set of batteries. See the inside back
cover of this guide for instructions on installing batteries.
• If the light on the remote does flash, watch the lights on the
front of the TiVo Premiere. If lights on the front of the TiVo
Premiere do not respond to the remote, restart your TiVo
Premiere. See "Restarting the TiVo Box" on page 97 for
instructions.
You may not have the correct input selected on your TV. Use the
Input, Source, or TV/Video button on your TV's remote to
change the input.