I’m Not Getting On The Internet (Ethernet); I Can Get On The Internet, But Everything Is Slow; I Don’t Have Dial Tone When I Pick Up My Phone, Why? - Arris Touchstone TM822 User Manual

Getting
Safety Started
Battery
Installation Installation
I'm not getting on the Internet. (Ethernet)

I can get on the Internet, but everything is slow.

I have two computers connected to the Telephony Modem, but only one
can get on the Internet.
I don't have dial tone when I pick up my phone, why?
Touchstone TM822 Telephony Modem User's Guide
Ethernet
Configuration Usage
If you are using a hub, is the hub turned on?
Are you using the right type of
direct connection to a computer; use a cross-over cable for connection to a
hub or home router.
Press the Reset button on the back of the Telephony Modem.
If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con-
nection speed.
If your Telephony Modem is connected to a LAN (Local Area Network), either
directly or through a firewall, other communications on the LAN may slow
down your connection.
To test your network speed, try an online test such as
http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html
Check your cable company's terms of service: they may allow only one com-
puter to connect directly to the Telephony Modem.
In order for telephone service to be functional on the Telephony Modem,
telephone service must have been purchased from the service provider and
configured on your Telephony Modem. The following steps should help in
identifying the source of the problem.
• Is the Power LED lit?
If not, check to make sure the Telephony Modem is plugged in and the
outlet has power.
If the LED is lit, go to the next step.
Troubleshooting
Ethernet cable? Use the supplied cable for
Glossary
47